I’ll be completely honest—starting from the front desk, there was a noticeable lack of empathy. It felt as though I was asking for a favor rather than receiving a paid service, which was disappointing. The nurse assisting the doctor was quite nice, and I have no complaints regarding the care my son received. His diagnosis of strep throat was handled appropriately, and the care for him was satisfactory. However, when I mentioned that I wasn’t feeling well myself and suspected a similar issue, I was told I needed to contact Teladoc instead of being tested at the clinic. While I understand this is a pediatric facility, I believe a more thorough approach would have been appropriate, considering the circumstances. A comprehensive checkup, including tests beyond strep, would have been ideal since we were already there. Overall, the visit felt rushed, and I left feeling like my concerns weren’t fully addressed. I hope this feedback helps improve the experience for other families in the future.

Please add chairs in waiting room at your Alliance location. Otherwise great service & experience! Thanks!

Very bad. The provider was not helpful at all! She was supposed to be seen for allergies and a few blisters on her lips. I asked the provider if she could prescribe allergy meds and proceeded to tell me if I wanted her mouth to be treated or her allergies. Obviously I was there for both reasons and of course she didn’t prescribe any. Not satisfied at all. I love the clinic over all but I will not me doing visits over the phone anymore.

The online visit was good. I was a little disappointed to not see the doctor in the office since we arrived 40 minutes before closing.