Took my toddler to be seen on a Sunday morning. The wait time was over an hour, not a deal breaker. The front office representative was not attentive nor courteous. Just provided the bare minimum customer service. The nurse was okay. The PA has zero bedside manners. Our toddler tested positive for RSV and influenza. The PA instructed us to keep him hydrated and control his fever. When we asked questions such as what alternatives to water can we give him. The PA answered condescending "Pedialyte if you can get him to drink it". Or when we asked to control his fever should he wear a few light layers. Bundle him. PA response "it's why I'm telling you, give him ibuprofen and he won't have a fever. He can wear whatever he wants". The tone of voice and lack of compassion made our interaction very unpleasant. No point in asking questions if the response will be condescending and carefree. I was very disappointed in this facility. There's not even a visit summary report at the end of the visit handed to us. Unable to reach the front desk. And the prescription was not sent timely. I would recommend not having such PA work at a pediatric center. Very unprofessional staff.

They are very attentive caring and are always helpful, they are usually fast and get you in and out and genuinely care for their patients.

Booking the appointment was a piece of cake. However the check in process wasn’t as easy. So our appointment time came and went. The Nurse Practitioner was really nice and thorough. I would recommend the Urgent Care for the ease of getting an appointment.

The staff was so kind and gentle with my toddler! The wait time was short and scheduling was very easy online.

The provider and staff was great. We were in and out in under 30 minutes and they took care of my daughter so well. The Mansfield urgent care is the best.

My daughter is very apprehensive to go to the doctor. In fact, she did not want to go at all today. But sweet Dr. Beth made her feel right at home and she now has said that she is not afraid of going to the doctor.

Staff was great. Waited in the lobby for 1 -1/2 hours before seen.

Great staff that is always compassionate about your kids, they listen to your concerns and treat your kids as important.

I always have such a great experience here! And they always take such great care of my babies!! I greatly appreciate every single person apart of the staff.

Had to get my little girls arm checked out and a NP Lucas (from what I can remember sorry if I’m wrong) was so sweet and professional! We got sent back as soon as I finished the paperwork, and seen maybe 5 mins later. The whole experience including X-rays was under 45 mins. Made a really bad situation a lot easier.