I recently had an appointment with nurse practitioner Precious Hooks, and I must say that the experience was extremely disappointing and unprofessional. Despite having scheduled the appointment weeks in advance, I will say that unfortunately I was a few minutes late, so I called in advance to make them aware of my tardiness and asked about their grace period. I was told that it was okay and that I could still be seen by this provider. Ms. Hooks never came to meet with me or engage in a conversation. Instead, she relied on her assistant to relay messages back and forth, which happened about five times during my visit. The most concerning aspect of the appointment was when Ms. Hooks blatantly refused to provide the service I needed, claiming that it wasn't the appropriate time for the procedure since it is done once every 3 years. (This was my only reason for the visit, and it was noted during scheduling and confirmed the day before my appointment.) I explained to the assistant that I was overdue for this procedure and the severity of my situation, but Ms. Hooks showed no empathy or understanding as she simply relayed the message, "I'm not doing it." This was my first time visiting this provider, and it left a terrible impression. What made matters worse was the overall unprofessionalism and the way certain races were treated in the office. Some of the staff seemed overly familiar, which caused a lack of professionalism. (Example: "Hey Girl"), which made me extremely uncomfortable. Furthermore, I wasn't asked any basic questions about my health, which is concerning when it comes to the quality of care provided. I must acknowledge the front office staff, who were amazing, very helpful, informative, and extremely professional. They were the only highlight of my visit. In the end, I would strongly advise against visiting this facility again or seeking treatment from nurse practitioner Precious Hooks. After canceling my appointment and leaving, I was told, "Don't worry, girl, you will not be charged for today's visit. I also noticed Ms. Hooks sitting at the desk with staff, laughing and gossiping, completely disregarding my experience as I walked out of the door. This lack of professionalism and care further solidified my decision to never return. While I understand that we are all humans and we get tired and overwhelmed, there is no excuse for this level of empathy and unprofessionalism, especially when the care of other people's lives is in your hands. Thank you for your time.