WNY Immediate Care advertises as an alternative to the Emergency Room, and website says they treat lacerations and broken bones. Went there with my son to get treatment after a bicycle accident (suspected he needed stitches for deep cut on hand). They looked at it, then told us they could not provide adequate treatment there and to go to the ER, which was the obvious next step that we already knew, which we did. Then they sent a bill for $405! I called to complain that this was an unreasonable charge for not receiving any medical care at all, not even an x-ray (turns out his wrist was broken, too--missed that diagnosis altogether)! Sent them a letter to that effect, too. It's no problem if you don't have the skills or tools to provide the service, but then don't charge money as if you did anything useful! The resonse was that they sent debt collectors after me. What a hassle on top of wasting time at their clinic during an acute need for medical care. Will definitely never go there again!

WNY Immediate Care advertises as an alternative to the Emergency Room, and website says they treat lacerations and broken bones. Went there with my son to get treatment after a bicycle accident (suspected he needed stitches for deep cut on hand). They looked at it, then told us they could not provide adequate treatment there and to go to the ER, which was the obvious next step that we already knew, which we did. Then they sent a bill for $405! I called to complain that this was an unreasonable charge for not receiving any medical care at all, not even an x-ray (turns out his wrist was broken, too--missed that diagnosis altogether)! Sent them a letter to that effect, too. It's no problem if you don't have the skills or tools to provide the service, but then don't charge money as if you did anything useful! The resonse was that they sent debt collectors after me. What a hassle on top of wasting time at their clinic during an acute need for medical care. Will definitely never go there again!

They advertise as an alternative to the Emergency Room and website says they treat lacerations. Went there with my son to get treatment (suspected he needed stitches) for deep cut on hand. They looked at it, then told us they could not provide adequate treatment there and to go to the ER, which was the obvious next step, which we did. Then they sent a bill for $405!!! I called to complain that this was an unreasonable charge for not receiving any medical care at all! They sent debt collectors after me. What a hassle on top of wasting time at their clinic during an acute need for medical care. Will definitely never go there again no matter how long I might have to wait elsewhere!!!

Everyone from the front end staff to the triage nurse to the provider were amazing . You can tell they take pride in their jobs and love to have fun . A smile is the best medicine .