Patient payments aren’t working for anyone in healthcare.
90% of urgent care patients want to know their costs ahead of time, but the majority of patients are left waiting for a bill in the mail after their visit for an undetermined amount of time with an unknown cost. As soon as that patient walks out your door, they’re already 50% less likely to pay you. With patient payments reaching 30% or more of urgent care centers' revenue, providers simply can't afford that risk.
Our Vision
At Solv, we have always believed that better healthcare consumer experiences create positive business outcomes for on-demand care providers. Payments are no different – more patients pay their bills when you make it as easy as possible for them to do so.
So that’s what we’ve built. Our goal in on-demand care is to give patients the same effortless payment experiences they’ve experienced in their day-to-day lives.
Introducing Solv Pay
We are proud to introduce Solv Pay: A platform that modernizes the payment experience for patients and providers. Solv Pay was built specifically for the on-demand care journey that is proven to double collection rates.
We built Solv Pay with a relentless focus on the patient — not insurance companies — creating the type of convenient, transparent experience they’ve come to expect. Solv already manages every step of the patient experience, creating natural opportunities to seamlessly collect payment before, during, or after their visit.
Collect full patient responsibility at the time of visit
We are working towards an AI-powered cost estimator that analyzes real-time eligibility information, historical claims data, and your fee schedules so that we can provide both patients and your staff with an accurate cost estimation. That means you can collect the estimated full responsibility while the patient is standing in your clinic. When you provide that level of transparency with patients, trust and long-term loyalty is built.
Automatically collect balances without frustration
Effortlessly collect credit cards on file for every patient, regardless of whether they book ahead or walk in. With staff scripting tools and easy card-on-file permissions, patients and staff will always be on the same page. Patients receive messages before you collect, and can update payment information at any time.
Patients can pay in 2-taps from their phone
With intelligent SMS reminders, patients will know exactly how much they owe and when it will be collected. Patients can pay quickly and easily with text-to-pay and options like FSA, HSA, and Apple Pay.
The positive impact of Solv Pay
Urgent care groups already using Solv Pay are seeing incredible results. CityDoc, a 4-location group in Dallas has increased patient collections and reduced bad debt, yielding a 19x ROI. They are capturing nearly twice as much revenue since before using Solv Pay, and have reduced the average time to collect by 75%.
“Using Solv Pay not only boosted our bottom line by speeding up cash flow and cutting down bad debt, but it has made things easier for patients. It gives them a smoother, hassle-free payment experience.”
Norman Winland, Practice Administrator, CityDoc
Get started on Solv Pay
Are you ready to give your patients a better way to pay, while improving your bottom line? Our team is ready to help you get started.
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