Webinars

Getting Started with AI: Workshop for Healthcare Operators

Is your clinic feeling the pressure during the busy season? If you're not already using AI, now’s the perfect time to start. Artificial Intelligence (AI) is transforming healthcare, and urgent care operators can leverage it to streamline workflows, improve patient care, and enhance operational effic

Closing the Payment Gap: Modernizing Urgent Care for Today's Patients

Join Solv COO Teresa Asma and Lightspark VP Lizzy Eisenberg in a 30-minute webinar to explore how urgent care centers can close the gap in payment innovation. Learn actionable steps to modernize your payment processes, enhance patient satisfaction, and gain a competitive edge in the healthcare indus

Dollars & Sense: Optimizing Profits in Urgent Care | Part 4: Strategy

Explore the critical components of strategic planning, including market analysis, competitive positioning, and long-term financial forecasting. The webinar will delve into innovative approaches to growth, ecosystem positioning, and partnerships that enhance experiences and outcomes. With a keen focu

Dollars & Sense: Optimizing Profits in Urgent Care, Part 3: Expenses

In Part 3 of Dollars and Sense: Strategies for Maximizing Margins in Urgent Care, industry experts Brandon Robertson and April Gillam lead urgent care operators through agile expense optimization for an ever-evolving financial landscape in on-demand care. Diving into the essential modern strategies

Urgent Care Operations

Full Throttle: Optimizing Capacity, Throughput, and Experiences in Urgent Care

Join us on June 27, 2024, for a 30-minute webinar with April Gillam and Teresa Asma on optimizing urgent care capacity management. Discover emerging trends, practical strategies, and a unique Disney-inspired case study to improve clinic efficiency and profitability. Register now!

Urgent Care Operations

Dollars & Sense: Optimizing Profits in Urgent Care, Part 2: Revenue

In Part 2 of Dollars and Sense: Strategies for Maximizing Margins in Urgent Care, Brandon and April guide urgent care leaders on the path to revenue optimization. In this session, we conduct a comprehensive review of revenue sources and structure to sustain profitability in 2024 and beyond. From nav

Urgent Care Operations

Dollars & Sense: Optimizing Profits in Urgent Care

In Part 1 of Dollars and Sense: Strategies for Maximizing Margins in Urgent Care, industry experts Brandon Robertson and April Gillam dive deep into driving urgent care volumes in 2024. In this four-part series, you will learn about volume, revenue, expenses, and strategy to maximize margins and out

Urgent Care Operations

Your Money, Faster: Mastering Consumer Centric Patient Payments in Urgent Care

Join experts April Gillam and Teresa Asma as they explore innovative strategies and solutions aimed at bridging the healthcare cost and payment gap between patients and on-demand care providers.

Urgent Care Operations

Financial Fitness: 2024 Resolutions for Urgent Care

Despite the numerous challenges this year and beyond, the industry has an opportunity to succeed and continue a growth path. In 2024, we must be culturally aligned and operationally excellent to become financially fit.

News & Trends

What's Next From Solv: Meeting Industry Trends

Want a glimpse into what’s new at Solv? Join this webinar led by Solv VP of  Product Kapeesh Saraf and Head of Industry Relations April Gillam to learn about recently released features & some exciting updates to our platform. 

Urgent Care Marketing

Converting Clicks to Care: Optimizing Urgent Care Digital Strategy

Navigating the digital landscape to drive patient conversion is crucial in today's urgent care environment. It can mean the difference between a patient merely seeing your clinic online and actually stepping through its doors for care. Join a collaborative discussion between Solv and Patient Care

Urgent Care Operations

Holiday Hustle: Strategies for a Strong 2023 Finish

Leading your urgent care clinic through the ups and downs of the holidays is no small feat. Join experienced operators Tammy Mallow and April Gillam who will help you make sure you have your bases covered.

Urgent Care Operations

Optimizing Cash Flow During Busy Seasons

With respiratory upon us, more patients are looking to urgent care for their health needs. Increases in patient volume mean that clinics have an opportunity to bill and collect more revenue. However, with increases in patient volumes comes a higher chance for revenue leakage, which may or may not

Urgent Care Operations

Waiting Room Woes: 5 Hidden Mistakes that Make Urgent Care Visits Too Long

In 2023, it is vital that successful urgent care centers focus on optimizing their clinical operations through stepwise engineering of their end-to-end patient visit experience: not only to set themselves up for success in the ramping respiratory season but more importantly to set themselves up for

Urgent Care Operations

Quick Wins to Drive Revenue and Improve Patient Experience

In today's urgent care landscape, efficiency is paramount. This video series focuses on providing practical insights that can be easily understood and made actionable for your business. Within every short video in this series, the goal is clear: empower you with strategies to enhance patient care,

News & Trends

6 Crucial Themes Shaping the Urgent Care Industry in H2 2023

Urgent care operators are hit with a deluge of data and trends from everywhere, all the time, all at once. What industry trends truly matter to inform sustainability and success in 2023 and beyond? How can patients, staff, and business leaders thrive in the current economic environment? In this

Urgent Care Operations

7 Profitability Pearls in the Urgent Care Setting

Profitability in urgent care poses unique challenges that do not exist in other segments of healthcare. Profit margins can be dramatically affected by subtle operational inefficiencies, which can be compounded by market influences like inflation, attrition, delayed or non-payment, and more.

Urgent Care Marketing

2023 Outlook on De Novo Urgent Care Site Expansion

In this live webinar, co-hosts Brandon J. Robertson and April Gillam share their insights on urgent care expansion, including criteria for evaluating de novo market expansion, strategies for evaluating expansion within your own market, and how to avoid cannibalizing on your existing clinic volumes w

News & Trends

2023 State of Patient Engagement Report

Join Solv CEO Heather Fernandez as she walks through the changes in how patients are engaging with urgent care over the last five years.

Urgent Care

Fireproof Your Finances: Maximize Your Revenue and Minimize Your Write Offs

Learn how urgent care operators are maximizing revenue and minimizing bad debt write-offs by leveraging technology to improve patient intake.

Urgent Care

Fireproof Your Finances: Expand Your Provider Skills, Expand Your Urgent Care

Urgent care operators have struggled for years with hiring and retaining providers skilled in injury procedures. When loyal patients are turned away for reasons advertised as treatable at the clinic, the patient’s trust is broken and they may never return.

Urgent Care

Fireproof Your Finances: Expanding Occupational Medicine at Your Urgent Care

Entering 2023, urgent care operators are focused on financial fortitude as a foundation to expand their services and business development strategy. According to the Urgent Care Association’s 2022 Benchmarking Report, 79.2% of urgent care centers offer occupational medicine, but many don’t market the

Urgent Care

Fireproof Your Finances: 5 Ways to Grow During a Recession

Despite the numerous headwinds, the strongest businesses thrive during unstable financial climates. How? They lean into core strategies around people, processes, and performance that keep their bottom line (and culture) from tanking.

Urgent Care Operations

Breaking Down Operational Silos: How to Create an Interoperable Urgent Care

Urgent care operators consistently hit a barrier in reaching their maximum potential for success, and it has to do with how their people work together. Functional silos between operations, medical leadership, revenue cycle management, business development, and executives prevent urgent care operator

Urgent Care Operations

How to Guarantee Predictable Patient Flow This Flu Season

Unpredictability is your enemy this season, but with RSV, COVID, and Influenza converging at once, patient traffic volatility is at an all-time high. Some days, patients will line up around your clinic before your doors even open, causing your door-to-door times to skyrocket and filling your wait

Urgent Care Operations

Expand your profit margins: How to quickly streamline operations and create patient experiences that inspire loyalty

As we shift into the modern era of healthcare, it’s becoming more and more clear that no tool is a one-size-fits-all, most EHR platforms don’t do a great job of patient scheduling or engagement (because that’s not their purpose), and you need the technology you do use to run your business to talk ef

Urgent Care Operations

4 Simple Ways to Improve Operations Before Respiratory Season

To maximize your clinic’s efficiency, your staff’s productivity, and ensure data accuracy, you’ll want to look at 4 key areas of your urgent care operations: staff, patients, technology, and supplies. We’ll cover what you should be doing for each area, plus offer tweaks you can make to further scale

Urgent Care Marketing

Optimizing Lifetime Value: New Tech Trends Urgent Care Operators Should Know About

The lifetime value of a patient (LTV) is a key determinant in your profitability equation. Understanding what it cost you to acquire a new patient into you practice (cost of acquisition) along with the lifetime value for that patient yields some very actionable information.

Urgent Care Operations

Solving the Profitability Equation: Key Factors in Unlocking Your Urgent Care's Bottom Line

Financial health and profitability are perpetually top of mind for urgent care executives, particularly for new clinics ramping up to the breakeven point. Factors like patient volume, personnel costs, reimbursement rates, and more can drastically impact your P&L. It's never been more critical to

Urgent Care Marketing

Solving the ROI Equation: Getting the Most From Your Clinic's Marketing

The secret to great marketing isn't just showing up where patients are, it's also knowing where you can get the greatest return on your marketing spend. With tightening budgets, increasing advertising costs, and more competition than ever, it's never been more critical to spend your marketing dol

Patient Experience

What We Learned from Scheduling 22 Million Urgent Care Visits

This webinar brings you all of the data and insights we’ve gleaned from scheduling those 22 million visits and unveils the trends and best practices in creating a great patient experience in urgent care. The information in this webinar will help you understand patient booking trends, to inform your

Urgent Care Operations

Short-Staffed, High Patient Volumes: Fresh Ideas to Refine Your Clinical Workflow & Make Your Staff More Efficient

Together, Dr. Rohatsch and April have hired, managed, and retained tens of thousands of employees while boasting record-breaking NPS scores, employee career longevity, and high employee satisfaction scores. This webinar gives you strategies for attracting top talent and keeping employees engaged, al

Patient Experience

Compassion Fatigue: Support Your Staff and Combat Risks to Patient Experience

Support tired and stressed out staff so that they can be empowered to provide the best patient experience possible.

Urgent Care

3 Myths of the Urgent Care Ecosystem: Delivering Patient-Centered Care in a New Era

Consumers are driving the momentum for change in their healthcare services. Don't fall for the myths that may be impeding growth (hint: 7 out of 10 consumers would leave a provider who didn't offer telemedicine - telehealth is here to stay! Watch this on-demand webinar for insights and strategies f

Practice Growth

Fill Your Schedule: Driving Growth During the Summer

The summer months are typically slower for patient visits—but they don’t have to be. Looking for new strategies to keep your schedule full? Watch this on-demand webinar for insights and strategies from industry experts.

Practice Growth

What now? Urgent Care in a Post-COVID World

Today we seeing COVID-related visits to urgent care centers erode, rapidly returning our industry to a new normal, perhaps much more quickly than anticipated. The question now is, “How do we successfully transition out of COVID?” Join this on-demand webinar as industry expert provide guidance.

Urgent Care Operations

How Solv Delivers Huge Customer Value with EHR Integration

Join Solv and Redox with special guest PM Pediatrics for a discussion on improving patient experience through EHR integrations and how technology and care come together during a time of constant change and high patient volumes. Watch on-demand webinar now.

Urgent Care Operations

How to Successfully Support Vaccine Administration with Solv

With COVID-19 vaccine production surging, more providers and clinics are stepping up to support vaccine administration within their communities. To deliver vaccines efficiently and effectively, quickly equipping teams with better tools for patient scheduling, screening, and communication is key for

Patient Experience

3 Strategies for Seeing High Patient Volumes

The patient need for COVID testing has skyrocketed. With people turning to urgent care and retail health clinics across the country, you have an opportunity to help your community and build patient loyalty by providing an outstanding, safe experience. Solv has outlined 3 strategies to prepare your

Urgent Care Operations

How to Tackle COVID Vaccine Challenges and Speed Up Delivery

Join Solv and U.S. Digital Response for an on-demand webinar discussing common workflow challenges faced during initial COVID vaccine administration and how to overcome them, critical components to planning for and setting up your vaccine efforts, and how to deliver a patient experience that exceeds

Patient Experience

The Consumer Check-Up: Lessons in Patient Loyalty from the Las Vegas Strip

Join Heather and Sunny Tara, former executive with Casesars Entertainment as they explore what drives loyalty to casinos, how that applies to healthcare, and what changes in consumer behavior mean for the future of patient experience.

Urgent Care Operations

Flu-proof Your Clinic for 2020-21... with a COVID twist

This upcoming flu season is certainly to be like no other we've seen before. With everyone in masks out in public, it could be that we have the lightest flu season ever. Or, every cough, slight fever, and sneeze could be a rush to the urgent care for both a COVID and flu test. How to you hope for th

Patient Experience

Consumer Check-up: A Lesson in Patient Experience from a Hospitality Exec

Solv CEO Heather Fernandez and Gerard Van Grinsven, former executive of The Ritz-Carlton and prior CEO of Henry Ford West Bloomfield Hospital for a discussion on creating best-in-class consumer experiences in healthcare.

Patient Experience

Marketing Changes Needed to Win New Patients in 2020

2020 has been an unpredictable and tumultuous year. Between inconsistent patient volumes and adapting to a new hybrid world of virtual and in-person strategies, the industry has met countless new challenges. But your job of acquiring new patients never ceases. Join Solv and MultiCare Health System

Urgent Care Operations

Master the Next Generation of Healthcare: Contactless Patient Experiences

As the world responds to the COVID-19 pandemic and we all adapt to a new normal, we are faced with an evolved set of consumer expectations framed by fear and uncertainty. The leading trend: contactless experiences. In this panel discussion featuring executives from leading urgent care operators, we

Case Studies

City of Seattle COVID-19 Testing: A study on how they are leading the way

The City of Seattle was ground zero fo the COVID-19 pandemic in the US. They've been a national leader in their response and testing strategies ever since. Join Solv as we go behind the scenes and discuss the planning and execution of their acclaimed city-wide COVID-19 testing programs that are proc

News & Trends

Understanding Consumer Telemed Preferences

Solv conducted a consumer insights survey to get a pulse on consumer sentiment and healthcare preferences as the industry enters a new generation. Join us for this on-demand webinar as we review what we've learned and give you actionable insights to adapt your practice to keep your patients, staff,

Patient Experience

5 Telemed Mistakes You Made During COVID

According to an industry survey, 78% of provider groups now have a telemed initiative, and the far majority have been stood up during the first 60 days of the COVID-19 pandemic. And according to Solv's own consumer insights research, patients will remain loyal to providers who continue to offer virt

Urgent Care Operations

Beyond COVID-19: Evolving your urgent care for the future

The global pandemic has forced urgent care to shift to telemed, furlough staff, and even close temporarily (or permanently). It seems unlikely that a pure-play urgent care business model as we know it today will be sustainable in the future. Join Solv and the Urgent Care Association (UCA) for this o

Practice Growth

COVID-19 + Telemed: Marketing Your Telemed Services

In the first two installments of our Telemed & COVID-19 webinar series, we discussed the role of telemed during the coronavirus pandemic as well as how to get your providers set-up to see patients in under 7 days. For Part 3 of our series, we will recap the role of telemed during this crisis, as

Urgent Care Operations

COVID-19 + Telemed: Go Live in 7 Days or Less

As partners to the convenient care industries, we recognize that convenient care is on the front lines of the response to COVID-19. Touching over a million patients per month in convenient care locations across the country, Solv is in a unique position to see what leading health systems and urgent c

News & Trends

COVID-19 + Telemed: The Impact of the Pandemic

As partners to the urgent care and convenient care industries, we recognize that convenient care is on the front lines of the response to COVID-19. Join us for a special on-demand webinar as we share best practices and resources operators need to investigate the implementation and use of Video Telem

Patient Experience

Creating Patient Magic at Your Urgent Care

Consumers today simply expect more - control, certainty, transparency, convenience. These expectations are sometimes challenging to fulfill, but when you fluidly weave them into your business, you create patient magic! Join Solv as we walk-thru a tactical approach to fulfilling consumer expectations

Patient Experience

Generational Differences: How to Please Every Patient

A Boomer, a Gen-Xer and a Millennial walk into an urgent care. This isn’t a joke. This is your waiting room. Now what? How do you make them all happy? Learn what you can do as an urgent care to maximize patient satisfaction (and business growth) across the generational divide.

Urgent Care Operations

Winning Flu Season (2019)

Flu season is rapidly approaching. If it’s anything like 2018, urgent care volumes will see an exponential boom from December thru February. Watch this free, on-demand webinar featuring expert urgent care operators as we walk thru strategies that will help you flu-proof your clinic and keep your pat

Practice Growth

Secrets of ROI Marketing