As we wade into another busy respiratory season, patient volumes will be unpredictable. Clinics will miss out on patients when they don’t have any book-ahead slots available online, even if they have walk-in capacity. That's where Solv's new Save My Spot feature comes to your rescue.
Stop missing out on patients
When your clinic is busy, other scheduling tools will overbook your clinic or set false expectations with patients about when they will be seen. Solv’s Save My Spot feature uses our smart queuing system to analyze your walk-in volume and let patients save their spot if you have available walk-in capacity. That way, patients don’t end up searching for other options online or going to a competitor.
Similar to regular walk-ins, patients put their name on your list remotely, and can see their spot in line, complete their forms, and wait remotely, helping you capture those patients even when you don’t have any book-ahead slots available online. The waitlist buttons will automatically vanish when you don’t have walk-in capacity or are approaching the end of your day. Save My Spot maximizes your capacity without overbooking or sacrificing patient satisfaction.
See Save My Spot in action
See how Save My Spot looks in practice in this quick video:
Results that speak for themselves
This feature was born from the needs of providers who would run out of same-day availability online, but still had capacity to serve walk-in patients. When paired with 95% of patients who say they prefer to save their spot vs. walking in, Save My Spot just made sense.
For partners already utilizing Save My Spot, we’ve found this feature to be an overwhelming success for our test partners, resulting in a 10% increase in conversion for clinics utilizing this feature. We also heard feedback such as:
"It's been great -- it just makes sense. When we have walk-in availability, patients can go ahead and get in line in advance. Patients love it, and we're seeing both a lower cancellation rate and higher paperwork completion rate among those patients who get in line from home." - Kaitlin Booth, VP Marketing and Communications, Little Spurs Pediatric Urgent Care
With Save My Spot, you’ll have a 4x higher likelihood of capturing online patients without overwhelming your clinic.
Maintain patient loyalty, maximize capacity
With sudden surges in COVID, RSV and influenza already beginning, capturing patient volume without sacrificing patient loyalty is esseCaptucantial. Solv's Save My Spot feature is your ally in achieving this. Don't miss the opportunity to maximize capacity without overbooking.
Ready to experience the future of urgent care management? See Solv in action today and learn how you can transform your practice.
