How Solv Helped MD Today Urgent Care Find Its Digital Footing
With two locations in the San Diego area, MD Today Urgent Care partnered with Solv to step into the world of online scheduling, registration, and marketing, significantly increasing efficiency and patient satisfaction.
Challenge
Before partnering with Solv, MD Today Urgent Care operated as walk-in-only clinics with a pen and paper system, struggling with growth and efficiency. Patients experienced long wait times and crowded waiting rooms, leading to low satisfaction levels. As their business grew, managing patient loads became increasingly difficult, and they needed a solution to streamline operations and improve patient experience.
Solv really helps patients know where they are in line. It keeps everything organized and is a great communication tool, whether patients need to add an insurance card or pay their bill.
Solution
MD Today Urgent Care chose Solv as their all-in-one platform, implementing the following key solutions:
Online Scheduling and Registration MD Today Urgent Care adopted Solv’s platform to enable online scheduling and registration, allowing patients to book appointments and complete necessary paperwork digitally. This shift reduced the need for clipboards and streamlined the check-in process.
Mobile Check-in and Waitlist Management Using Solv’s mobile check-in and waitlist features, patients could check in from their mobile devices and receive real-time updates on their wait status, allowing them to wait outside the clinic comfortably.
Enhanced Communication Tools Solv’s communication tools facilitated efficient interactions between staff and patients. Staff could request insurance information, IDs, and payments through the app, reducing the need for phone calls and front desk interactions.
Hybrid Walk-in and Appointment Model MD Today Urgent Care implemented a hybrid model, limiting walk-ins to two per hour and managing the rest through scheduled appointments. This approach balanced the demand for immediate care with the efficiency of scheduled visits.
Telemedicine Capabilities Solv’s telemedicine features helped manage patient loads during respiratory surges by offering remote consultations and directing patients to curbside testing when necessary.
Reputation Management Solv’s reputation management tools enabled MD Today Urgent Care to gather and respond to patient reviews, significantly boosting their online presence and attracting new patients.
“Some of the other systems weren’t user-friendly–there was a lot of verbiage that we knew patients wouldn’t read. With Solv, it was user-friendly, self-directed, and patients could do it on the phone instead of a computer.”
Results
By partnering with Solv, MD Today Urgent Care achieved remarkable improvements in operational efficiency and patient satisfaction. The practice gained 4,362 new patients, with an average revenue of $150 per visit. Online registrations significantly reduced wait times from 39 minutes for walk-ins to just 16 minutes for online-registered patients. Patient satisfaction soared, reflected in their impressive 4.82-star average rating. The streamlined operations reduced staff pressure and improved workflow, while the increase in five-star reviews bolstered their online reputation, attracting even more patients.
“People come to us and say, ‘We came to you because of your reviews.’ I would recommend Solv to anyone for building an online reputation.”
Ready to improve your patient experience at every step of their journey?
Solv syncs with your EHR to increase volume, revenue, & patient loyalty
Explore more case studies
How Just 4 Kids Transformed Patient Care with Solv’s Digital...
Urgent care traditionally has been a walk-in-only business. It’s the one healthcare setting where patients have...
Read more
How CareXpress Improved Patient Access & Efficiency with Solv’s...
CareXpress Urgent Care uses Solv to efficiently manage patient flows, integrate telemedicine, and improve...
Read more
How York Hospital Improved Patient Loyalty with Solv
York Hospital operates across five community sites and its main campus in Southern Maine. Initially partnering...
Read more