Xpress Wellness Case Study: Improved Efficiency & Patient Experience with Solv

Case Studies / Xpress Wellness Case Study: Improved Efficiency & Patient Experience with Solv /

Locations

31-50 locations

Topics

GrowthPatient ExperienceOperational Efficiency

Challenge

Before partnering with Solv, Xpress Wellness faced significant challenges when trying to adapt their EHR’s patient engagement software to their unique workflow and needs. The settings weren't intuitive and difficult to configure. At the same time, customer service was a basic phone number or email, so their teams were left to figure out how to troubleshoot as issues came up.

When they adopted Solv, Xpress Wellness wanted a partner that not only provided best-in-class software that was easy for staff to use, but also a strategic partner to help optimize the platform for their needs.

Really the main driver for me was that in our EHR patient engagement software, the settings were so complicated and non-user friendly. In order to truly fine-tune to your business, you’d almost need somebody with an engineering background to walk you through.

- Steven Hull, Chief Operating Officer

Solution

Solv's approach to client support and customization proved to be a game-changer for Xpress Wellness. Through close collaboration, including quarterly executive business reviews and biweekly operational touchpoints, the Solv team ensured our platform was positioning Xpress Wellness for rapid growth. Carli Arena, Manager of Enterprise Solutions and Success at Solv, played a pivotal role in providing exceptional support and ensuring the platform was tailored to meet their unique needs.

In particular, when launching their behavioral health program, Carli collaborated closely with the Xpress Wellness team to create a streamlined process for patients to book visits and be matched with suitable practitioners. This partnership allowed Xpress Wellness to rapidly implement and adapt its behavioral health program expanding access to care for patients in Oklahoma.

“ Truly to me, the big differentiator of Solv is the people connection.”

- Steven Hull, Chief Operating Officer

Results

By partnering with Solv, Xpress Wellness has streamlined its online scheduling process and improved the patient experience. Solv's adaptability and responsiveness enabled Xpress Wellness to overcome challenges, launch new services, and continue to evolve as a leader in their market.

Solv’s strategic solutions teams played a critical role in understanding Xpress Wellness's needs and adapting the platform accordingly, creating a true partnership.

“Our Solv solutions consulant has been very much in the weeds for our behavioral health program, and that is what has allowed us to kind of sprint with that program. She is very much a member of the team even though she isn’t employed by Xpress Wellness.”

- Steven Hull, Chief Operating Officer