Professional Ear Wax Removal
in Orinda, CA

It was my first time at Carbon Health, I found the facility clean & bright. The staff was courteous and professional.

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Felt like my nasal congestion was turning into a bacterial infection so I scheduled an appointment to get it checked out. Online booking was easy. The staff was very friendly and they let me come a little early. There was a bit of a wait for me because I was being tested for Covid and flu and a few other things so that’s probably normal. overall service was very efficient and staff was very friendly and it was a very good experience all things considered.

I woke up passing blood (history of kidney stones) needed cephpro antibiotic but had only an expired prescription. Urgent care was able to help me first thing in the morning. I don’t think I would have made a trip to Vallejo. I really appreciate Urgent care in times of this type of emergency

My doctor was amazing. She was kind and professional. Very smart and I'm so grateful for her experience. 10 out of 10.

Excellent experience. The provider was thorough and explained everything very well. All of the staff I interacted with were professional and pleasant.

Second time here, service is excellent and I’ll be back again!

Melanie went out of her way to accommodate my husband and me when we came in to get Covid tests. Due to our unforeseen scheduling error, we didn't have an appointment at that time, but she said we could wait in case she could fit us in between patients, even though they were fully booked. She was able to complete our tests quickly and courteously. We were extremely pleased with the care we received. Thanks, Melanie!

clean and nicely decorated. the staff is super friendly and helpful. i honestly wouldn’t go anywhere else