One of the most significant challenges facing the healthcare system is staffing shortages. COVID-19 has exacerbated staffing shortages and continues to be an issue. According to a study completed by Definitive Healthcare, nearly 47% of healthcare workers plan to leave their jobs in the next two years. Another US Bureau of Labor Statistics report put healthcare roles down 1.1%, or 176,000, vs....
Healthcare providers enter the field to help people, and urgent care providers are on the front lines of local wellbeing. But in a world where there are many options for urgent care, how do you develop a loyal patient pool? Creating patient loyalty can be incredibly difficult, but there are ways to entice people back through your door. Since the onset of the COVID-19 pandemic, patients have...
One of the most significant challenges facing the healthcare system is staffing shortages. COVID-19 has exacerbated staffing shortages and continues to be an issue. According to a study completed by Definitive Healthcare, nearly 47% of healthcare workers plan to leave their jobs in the next two years. Another US Bureau of Labor Statistics report put healthcare roles down 1.1%, or 176,000, vs....
Healthcare providers enter the field to help people, and urgent care providers are on the front lines of local wellbeing. But in a world where there are many options for urgent care, how do you develop a loyal patient pool? Creating patient loyalty can be incredibly difficult, but there are ways to entice people back through your door. Since the onset of the COVID-19 pandemic, patients have...
Patients are savvy and know that they have choices when it comes to their care. With so many options, they look to online reviews from previous patients to determine where to go. In fact, 88% of consumers trust online reviews as much as personal recommendations and 85% of consumers said they read up to ten reviews. Therefore, having many reviews is important to attract future patients. Online...
Urgent Care Clinics have proven extremely popular in the last several decades. Patients love the convenience and speed with which they can find care. For clinic managers, this is good news but has also led to increased competition for patients. As with any business, acquiring new customers is vital, but retaining existing customers is just as important. For urgent care clinics, increasing...
2021 was a tumultuous year for urgent care clinics. From operational challenges impacted by patient volumes to new regulatory procedures, it’s been a period of learning and adjustment. Solv scheduled 22 million urgent care visits through our platform last year and we’ve generated a huge amount of data that we’re translating into insights, trends, and key takeaways for urgent care clinics....
The front office staff at urgent care clinics are really tough to hold on to—their job is stressful, and they’re often on the front lines of patients who are sick (when it’s easiest to get frustrated with their care experience). But there has been a lot of love for front office staff that comes through when patients leave a review on Solv. In honor of Valentine’s Day this year, we sourced 14...
Solv creates powerful solutions for providers to offer an engaging patient experience, and grow their practice. For patients, we have an app where 9 million healthcare consumers search for care every month. With many consumers turning to Solv for their everyday healthcare needs, we have a team dedicated to making the healthcare system easier for our users to navigate. For providers,...
Telehealth services have been around since the early 2000s, but faced low patient adoption and significant restrictions imposed by Centers for Medicare & Medicaid Services (CMS) and private insurers prior to the COVID-19 pandemic. CMS permanently expanded some telehealth service reimbursement in December 2020—a move that proved favorable for patients and providers alike to maintain...
The remnants of the COVID-19 pandemic continue to affect patient stress levels. The Cleveland Clinic's observed spike in patient complaints since April 2020 mirrors a wider trend in healthcare. Front desk staff are often the first to encounter this increased stress, compounded by ongoing staff shortages and high workloads. How should front desk staff and clinic managers handle angry patients?...
Patient experience in healthcare describes their experience in seeking care for an injury or illness—and every interaction with your practice contributes! Positive patient experience is critical to your brand, and your ability to attract and retain patients. Creating a great patient care experience is also proven to improve outcomes. What does ‘patient experience’ mean to patients? What needs...
