The COVID-19 pandemic expedited a growing change in healthcare: patient expectations. Suddenly, spending time in waiting rooms wasn’t safe, online communication became paramount, and telehealth appointments became the safest way to receive daily healthcare. Combine the pandemic with rising out-of-pocket costs and high-deductible health plans, and the landscape of healthcare is changing....
There are so many factors happening in healthcare right now that could lead to compassion fatigue at your office: high patient testing needs, schools are starting back up, people are traveling more, the CARES act requires provider visits for reimbursement on COVID tests, and many clinics are short-staffed. Compassion fatigue is prevalent in healthcare, and throughout the pandemic it’s coming...
Creating a world-class patient experience extends beyond staff interaction. It actually begins long before patients arrive at your office for an appointment. 72% of consumers search for a healthcare provider online. They are looking for key credibility indicators, such as star ratings, reviews, and a modern web presence—before they ever book an appointment at your office. Patients are also...
As an increasing number of your patients become fully vaccinated, they will have questions about the safety precautions they will need to take when interacting with others. Here is a free resource with easy guidelines that you can print and share with your patients. Ways to share this printable guide with patients In the waiting room In the exam room As a takeaway upon dischargeAs an email...
Solv CEO Heather Fernandez recently met with Gerard Van Grinsven to discuss best practices for creating an unrivalled healthcare experience. With a Ritz-Carlton hotelier’s background, Gerard takes credit for fostering Henry Ford West Bloomfield Hospital’s unrivalled, award-winning dedication to patient care. Discussed in detail in our recent blog, Gerard Van Grinsven promotes a model of...
Benjamin Franklin first wrote the aphorism, “time is money” in an essay published in 1748, and over 250 years later, it remains true. Healthcare consumers (aka your patients!) have a finite amount of time that they can spend every day working, exercising, or caring for loved ones. For them, seeking care can feel really daunting due to a lack of convenient, same-day care. More than ever,...
The Case for Contactless Ambulatory visit volumes fell between 55% and 70% with the onset of the COVID-19 pandemic, forcing an upheaval in the typical modus operandi in healthcare. Telemedicine has helped return visit volumes to parity with pre-COVID-19 levels, making up 7% to 10% of visits. Due to varying patient mindsets, in-person volume has recovered more quickly for states in the...
Solv is excited to announce the release of contactless check-in. Our newest feature will complement our current touch-free offerings, allowing providers to fully virtualize their front desk, maximizing customer safety and satisfaction when it matters most. Your Front Desk Re-Imagined The front desk is your office’s equivalent to a store check-out line - “the most dangerous place in the...
Aligning patient demand and testing capacity continues to be one of the most significant barriers to building a scalable care infrastructure as the country continues battling COVID-19. Uncertainty around where to get tested, confusion about the overall process, and a lack of clarity on cost lead to frustrated consumers that are in need of testing. Since the start of the pandemic, healthcare,...
In the past month, patients have begun emerging from the fallout of the national response to COVID-19 and are trickling back into urgent care centers. This comes as no surprise, as state-mandated shelter-in-place orders are being altered, and, in some cases, rescinded. But patients appear to be approaching their visits differently than before the pandemic hit our nation— our data demonstrates...
