Annual Physical Exam
in Grayson, KY

Just had my first appointment at the Boca VA Outpatient Clinic. I had second thoughts about changing from the West Palm Beach VA Medical Center, but I will now make Boca Clinic my first choice for medical care. The clinic is professional run with a very cheerful administrative staff. It was so nice to be greeted by numerous staff members on arrival. The clinic was spotlessly clean, and every precaution was being taken for Covid prevention. I was first seen by a nurse (Alfredia) who welcome me as a new patient. She was so kind and professional, and I immediately felt relaxed as she took all my vitals. Her cheerful attitude was such nice bonus. After waiting a few minutes I was introduced to Dr. Collier who spent over 30 minutes going over my medical information and doing a physical exam. Dr. Collier was awesome. She had a wonderful bedside and professional manner. It was very easy to communicate with her. She answered all my questions and took an interest in my medical care. She assured me that if I have any question prior to my next appointment that I should call the clinic.

I had an appointment at 2pm. I arrived 10 minutes prior to 2pm and checked in. I was scheduled for covid19 test by curbside. I waited in my vehicle until 2:40 and several people arrived after me and still no one ever came out to administer the test. I called them and told them I had to leave for a different appointment and that I had been there 10 minutes before my 2pm appointment and here it was 2:40 and I still had not been tested. Reception said they don't really do appointments its just a slot and that they had actual patient inside that was getting a physical. I ended up leaving for my other appointment and had to return back for my covid19. I was then told I had to go inside for test not curbside due to weather and it was a little chilly but no rain.? I ended up getting tested at 5pm. Too long if a wait time after I did what I was told when I called to make my 2pm appointment. I completed on line paperwork, uploaded insurance, uploaded drivers license, completed my profile arrived 10 minutes prior to my 2pm appointment as instructed.

I went in for a pre employment physical evaluation and a drug screening, went pretty well, except for the urine drug test. I have never done any drugs in my life, but this thing made it look like I do. it came back positive for opioids and morphine, a substance that naturally occurs in poppy seeds, which I ate on two “everything bagels” for lunch the previous day. Poppy seeds have enough codeine and morphine that naturally are in them that it triggered this false positive. I am just disappointed that the test can’t differentiate from a person who naturally consumes it through food, or malicious illegal use of a substance. I can’t believe that an everything bagel could be the cause of a bump in the road for me getting a job. Now I have to wait 3 to 5 days for an “accurate” lab test to see if it was naturally consumed through food, or ingested some other way, in which I have no idea how.

I am so very BLESSED! Dr. Ann helped me sooo much!! I am in Urgent Care, (it seems like) at least 2-3 times a month. I am mentally and physically disabled, a Single Parent and I have 3 children. I was in there for 1 1/2 hours, due to everything being my fault. Dr. Ann was the only Doctor that was able to find the true cause of my sickness. I have been sick for 2 months, even went to TMC a few weeks ago. All along, the fevers, pain in my head, not sleeping, and sore throat, wasn’t “Viral”. It was from an Ear Infection that had 2 months of dried up blood, (that turned black and hard) in my Ear Canal. She took up so much of her time on me, that I PRAY TO GOD, that HE Blesses her! All this time. Since July 17th, my birthday. I had gotten a “Daith piercing” to stop migraines from the TBI. Well, I blood a lot from the piercing, and when she said “she couldn’t see inside my ear because of the Wax buildup”, I told her the truth. I went into Urgent Care thinking I had the Covid, or Mono (Dr. Ann just diagnosed my 17 year old with it 6 days ago) and it was neither one. My Ear was infected. It took her 1 1/2 hours to get 6 pieces of, (what looked like) black coal out of my Ear Canal. It was actually 2 months of dried up blood. I’m cannot THANK Dr. Ann or the entire Staff, enough! My eldest sister, is Dr. Annie Pearson. I do hope one day they can meet because my own sister was shocked that TMC didn’t catch it! GOOD JOB Urgent Care for hiring Dr. Ann at Old Spanish Trail in Tucson, Arizona!!!!! Thank you, Maureen Pearson

Waited one hour even though we had an appointment. Got into the room and had the vitals etc. done, then waited another 20 minutes or the provider. Not his fault, way too many patients and no other providers on staff. Need better staffing. Also, probably need better training on doing the eye test. We were there for a sports physical and the eye test they did showed severe vision problems, which we thought was odd. Went to our optometrist the next day for an exam and vision test was perfectly normal. Need some better system for people to wait if they have Covid symptoms. We were not there for Covid, but many others were. They were, appropriately, asked to wait outside or in their vehicles. Problem was they were waiting out there for 2+ hours. It was a really hot day. So they were in their cars roasting or with air-conditioning on and running their vehicles. Contributing to pollution and global warming. There has to be a better system than that.

Wait time only gets four stars because of the large number of Covid related testing and flu season. That four star rating is only for today’s experience and is what would be the case at any location in mid December ***. HOWEVER, this is a great location and Ms. Zuck andAshley and Paula are really great! So is the other lady, whose name I have forgotten and who is married to the male nurse. This branch and the services it provides to our community at our end of Stafford County, VA is a huge positive. Never had a bad experience in all these years. I recommend this location all of the time. It is perfect for the many needs that we have, such as shots, sports physicals, even Covid testing. So, thank you for having located the office off of White Oak road! Good quality all of the way around. Thank you for serving our community.

Communication was really confusing throughout this process. Scheduling an appointment was very easy and convenient. Even just calling the center for information was very helpful because they gave clear instructions on how to book an appointment. After scheduling an appointment there was a portion for a “video”. I didn’t know this was a video call with a physician but just a “how to prepare for testing” video, so I had gone to the center thinking that. The physician on call was very informative but our calls kept cutting off. After getting scheduled for a Covid test I was waiting in my car to get tested for about 20 mins til I went inside to inquire. Before inquiring, no one told me I had to move my car to the testing slots or any information on what to do next. I had moved my car and waited. The test was done quickly and efficiently. My biggest concern was the communication and wait time. Since I was told to wait in my car for most of the visit it was difficult to contact the center. It would’ve been convenient if I received text messages or emails just so I understood what was happening and keep physical contact to a minimum.

Great experience! Booking an appt on line was easy. Starting with a volunteer as you enter the parking area, there are volunteers every step of the way to ensure social distancing and ensure the process runs smoothly. Entire process took about 30 min. Must have I.D. There is no charge. Vaccination site is a short distance away from the parking garage; which is free. Umbrellas are thoughtfully provided as is physical assistance if needed. Volunteers were friendly, thoughtful and some of the most efficient people I’ve had the pleasure of meeting. Actual vaccination site is extremely clean and ran with the same efficiency. You may schedule the second part of the vaccine here even if you got the first part elsewhere; provide proof of vaccination either way. After trying to book an appt @ 4 other sites and running into dead ends (out of vaccine, never got vaccine, on the list of providers by mistake, etc) I was extremely thankful to start the process here and I highly recommend this location.

The young lady at the front desk was amazing! In don’t remember her name but she was had very long eyelashes (extensions). She was a younger African American woman. The waits were terribly long due to all the sickness and Covid issues. I was there for my child’s sports physical so I was able to wait inside while all the sick people were waiting in their cars. Long story short, because I waited in the office I witnessed how she handled all the people. She was professional and friendly at all times. A woman who was frustrated came in and was not speaking very nice to the employees. The young lady at the front desk never lost her cool. She answered the questions the best she could and she remained pleasant. I was so impressed. Most people would have snapped back at the rude lady! Y’all are slammed with people! People are stressed and tired of waiting(2 hours for some) and they don’t feel well….but I was so impressed with how the young lady and the other ladies handled this very stressful time. Good for you! Please let your employees know that their kindness doesn’t go unnoticed.

This was the worst trip to this.location in 10 years. I had an appointment at 2:30 for a school physical. Got there an checked in at 2:15. There were two walk INS and one other appointment person listed. Took forever to complete Dr potion of appointment, then we were ready to leave, and we could not get paperwork for physical because the Dr did not check is out in the back. I as I waited for about 15 minutes, the Dr was seen going in and out of two other appointment...I asked multiple times for the front desk person to check in why we were not checked out... She was snippy about nothing she could do until Dr checked us out. I said can you just bill me and we will go. She said we.could go and she could bill, but we could not have the school physical paperwork. I told her she should have checked on why I was not checked out after the last person's left, before the Dr went into the next patient. I then said it.mau be possible that their procedures need to be looked at. The front desk person snipped, ' do you want this to be your last visit over the last 10years' as she walked to the back.... When she returned, she was able to finalize me getting checked out. For having an appointment, and it not being busy, it should not have taken an hour and 15 minutes from the time we checked olin until we could leave....

We arrived at 6:46 and checked in on app saying we had arrived. It said there were 3 people ahead of us and then eventually showed that we were next. It never notified us that it was our turn and never said to go into Urgentcare. I told my sick daughter we just needed to be patient that we weren’t allowed to go in until we received notice from the app, due to Covid. Finally after waiting over an hour in the car,I risked breaking the rules to go in and inquire about our turn. After all - it was getting close to closing time. The receptionist was very nice but seemed a little frustrated with the app. She said I should have come in and signed in on the physical paper to let them know I had arrived. I have no problem with the receptionist, she was very helpful and a couple of the employees apologized for the wait. They got us in soon after that. My question is why did the app tell us to wait and refresh the wait list when it didn’t mean anything? It even had at column called “at clinic” that said “yes” because I had responded yes to the app when we arrived. The app should have clearly stated that I needed to “go into Urgentcare building and sign in” instead of leading me to believe that checking in on the app was sufficient. Thank you to the staff at Fairfield Urgentcare. I’m sure this app confusion is frustrating for you too.

I didn't think I was ever going to get the covid shot, because it was very difficult to figure out where to get the vaccine and when I did find a location there were never any appointments available. I finally found the King County website, which is easy to navigate and I was shocked to find that not only were appointments available but I could get an appointment in two days. I was very nervous about going to the Showare Center because I have physical limitations that make walking and standing difficult and I imagined this was going to be a very painful and miserable experience. Boy was I wrong. This program was extremely well thought out and very organized. There was constant proactive communication from the staff to keep people moving through every step in the process. They knew exactly what I needed to know and answered all of the questions I would have asked, had they not answered them first. Its as if they were reading my mind. It was clear that the process was designed for effiency and everyone at every station was very well trained, competent, cool and collected. There was no wait to get in or delays getting through the process. I was very pleasantly surprised and this almost never happens.

We decided to do our Sports physicals today because we had such a positive experience when we had to come a few weeks ago for an emergency situation with poison ivy. I was very apprehensive to go anywhere due to Covid however we were very pleased and decided that we had no reservations about doing our sports physicals there since it was not time for a well visit at our family doctor. The PA Liz is fantastic!!! She’s very professional, very personable and has a wonderful bedside manner. Olivia, at the front desk, is equally as kind and friendly and makes coming to Broken to Better a Wonderfull experience!! We were encouraged by our Friend and Pharmacist at Goods Pharmacy to try your Urgent care when my daughter needed care on a Sunday due to her poison ivy that was spreading into her eyes and we could not have made a better choice!

I’ve been tested once before (SODO) shortly after the pandemic hit, and staff at that testing site also were excellent, but my experience today was exceptional; the woman who initially greeted me/took my information was kind and friendly, the woman who verified my information and gave me my vial was also kind and friendly, and the individual who physically tested me - his name is Michael - not only greeted me with kindness and consideration for the anxiety of being tested, he also thoroughly explained how my brain would react to the swab and gave me detailed instructions on how to remain calm so the fight or flight instinct wouldn’t be triggered. I followed his instructions and the swabbing was significantly less painful than my first experience. I actually left smiling! I have nothing but the deepest respect and gratitude for everyone working at both testing sites.

It's a walk in clinic, and I sprained my ankle on Saturday, (walked in Monday). The receptionist saw that I hobbled in and immediately stood up and asked if I needed a wheelchair, and grabbed me one quite quickly. Then, we waited a whole, a bit boring and not the best. When we got in, they took me to an evaluation room, did a basic physical, etc. And the guy was so caring and gentle, he took everything into consideration, and then we went to the x-ray room. He was extremely helpful with assisting in the wheelchair, helping me get onto the table kindly, and being extremely gentle while twisting my ankle/legs the way they needed to be for the x-rays. He acted as if he'd tap it like a wine glass as if it would break under the slightest touch. Then, they wheeled me to my room and the wait wasnt bad at all, and the nurse/doctor I'm not sure which one, was amazing! I never got a sprain before and she explained it so well, answered the million questions I had, and was very friendly/patient. The doctor was a little rougher to get my boot on, but still a sweet older lady. I had a great experience.. let's hope it's not broken and just a sprain.

I have suffered from Rheumatoid Arthritis for over 25 years. I have many doctors and nurses due to an autoimmune disease. I have mostly had great experiences because I see the same doctors and go to the same hospital. I live in Phoenix and was in Prescott on a Sunday(Mother's Day). My RA flare pain was easily off the chart & I had no idea where to go. I found Nextcare online, only a mile from where I was staying. From the minute I walked in the door to the minute I walked out, it was an overall great experience. Although there was not much Dr. Dan could do until I see my Rheumatologist in Phoenix, he was able to give me a shot for some relief until I see my regular doctor. Thank you to the doctor and the entire staff for going above and beyond to help physically as well as mentally. Chronic pain and illness is unrelenting. Kind, hardworking staff makes all the difference. :)

I went in to get a rapid antigen test for travel. From the online scheduling through the results, everything was seem less. I got there 10 mins before my appointment time and was seen on time. All of the staff was friendly and professional. I let the tech doing the testing know that it was my first time and I was nervous. She assured me she would take her time and explained thoroughly the procedure and showed me the testing stick she would use. It was painless and I only felt a tickle in the back of my nostril. I was given my physical results in 10 mins. The Dr on staff even came in after the test was done to introduce himself and say hello. This was a rare and surprising visit and I will recommend this office and won’t hesitate to go back.

Elise is EXCELLENT and extremely knowledgeable in her field of accupuncture. The front desk staff were pretty decent. The facility is very clean as things should be! The restroom was equally clean! Very much appreciated as most places do not have such tidy restrooms. I also really appreciated the pleasant art works. Most of them were very, "Happy," pieces! 😊 Im sure this will fall on deaf ears. However, Insurances need to cover more things like these since everyone's determined no one can get any real pain meds of any kind, any more. Afew ppl ruined it for the 50 million suffering in moderate to severe pain every day. Alive but not living, having lousy qualities of life. 😢 Degenerative anything simply doesn't improve, thus the word, "Degenerative." Tai Chi is also helpful, so is massage therapy, water therapy, and, sitting on the back of a walking horse. Big Pharma have not gone and found any viable replacements to the natural, plant based medicines. Both Tylenol and NSAIDS will destroy your liver and kidneys if that's all you've access to. It's merely a matter of time. It's not the Gov't's business. It's between a PHYSICIAN and their personal patient. The Physician who sees that patient, knows that patient as a human and, they should make the decisions together. It's called Physician/Patient privalege. (If this were Lawyer/ Client Privalege there would never have been an issue. Lawyers would have immediately sued.) There was a reason those medicines were used safely for the most part, for over 200 yrs. They're the only ones to fit perfectly like a key into those pain receptors in the brain. According to the DEA the ONLY 2 problem drugs that regularly kill ARE: Oxycontin/codone a total synthetic, and Fentanyl, the partial synthetic developed as a possible anesthetic in the 60's for surgeries. It didn't work. What ever happened to the Hippocratic Oath beginning w/ First, cause no harm? Allowing suffering and pain to continue needlessly is harm. Criminals are going to continue to be criminals no matter what. ONLY certain ppl have addictive personalities. Not everyone does. That's like saying don't build casinos bcz everyone has a gambling problem. MANY ppl really do, yet they constantly ignore that and build them anyway! MOST ppl took the Drug of Choice after surgery and stopped w/ no problems of so called withdrawal at all after the 8-9 weeks or more of recovery and physical therapy. These are all highly controlled meds anyway. By current definitions of dependency a person who has high blood pressure or diabetes is, "addicted, " to their medications. Are they going to be hauled away as addicts, too? This entire fiasco is lunacy, madness and, simply cruel and inhumane. Dogs are not allowed to suffer as humans, children, vets, disabled, the elderly, and, the dying are. A Physician goes into the Art and Practice of Medicine to EASE SUFFERING, heal and cure. Doctors are only interested in how much money they'll get, how they LOOK, as in, their reputations, and the bottom lines. From Your Own Play Book, " You cannot run Medicine as a business bcz people are not cattle." One of your own mottos that Western Reserve used to teach and instill in their students as a high value. "University Hospitals (used to) gives everyone regardless of ability to pay the exact same high quality care. That patient who cannot pay may simply just be put in a Ward and not given a room, " the same graduate from WESTERN RESERVE Medical School who told me the prior phrase told me this one. (NOT CASE.) He was willing to sometimes treat for free. Polititians have gone and made that Mercy illegal. 😠 Polititians suck. Only acouple of them in DC ( Desperately Corrupt) actually attended Medical School and saw/see patients. Ben Carson, MD, and former Senator, Scott Jensen, MD. There maaay be another but Congress doesn't usually attract the best and brightest. UH needs to return to her roots of easing suffering and provide real care with real pain medicines that are proven to truly ease suffering at the proper dosages and proper lengths of time to be determined by the individual prescribing Physician, be they a Surgeon, Internist, etc. Not determined by some life in an Ivory Tower Group who never see actual suffering on a day to day basis in an ER. UH must take her rights back as a Hospital for the sake of her Owners, Patients AND her Physicians! The Gov't has stolen them!!!! First by telling you that Physicians could no longer be Internists and Endocrinologists, or Internists and Gastroenterologists, or Internists and Rheumatologists! You allowed this to happen bcz you guys did nothing to stop it, even though it was a completely idiotic thing to do by the Governing Boards. It began further compartmentalizing what is a highly complex biological System, the human body! It was taught by you that it is a single interactive, integrated system. What effects one part effects another! Now patients go from Physician to Physician, none of whom are given the time to communicate with each other about their patients. The so called role of Primary Care Physician is Laughable! They've no clue what's going on! They've no time! They may TRY to follow a patient or two, but if they have a Zebra in their practice? Poor Zebra! They're left behind or kicked out of the herd as, too complex. It's not the fault of the Primary either. It is the System that's been allowed to Coagulate around them! They're cluttered w/ too much Busy Work. Hospitals should be in the business of Protecting their Best and Brightest! Offering them the Highest benefits to Stay with Them! Second, the Gov't is demanding to play doctor. A role not in the Constitutions of Federal or State Legislatures, and, one they are not even remotely qualified for. Forcing Physicians to see a patient every 15-20 minutes is a form of insanity. This is simply not enough time to spend with any one patient. It is not time enough to take a comprehensive history, or even to listen to the poor patient fumble to try and describe something they've not been trained to explain! It is the Role of the Physician to ask the proper questions and Guide the patient into describing what's wrong. Physicians need time to physically examine patients. Check their glands, tongue, eyes and ears. Palpate them properly and firmly. It's no wonder Physicians are retiring as fast as they can. They can no longer take the pressure to produce a Product instead of a Result. Telling Physicians who spent their entire lives studying to be Physicians what medicines they should be prescribing is Ludicrous, as well. Niether the Gov't, nor insurance companies should make those determinations, even if they have a "doctor," on staff. Those ppl don't see these patients! Nor should a Team make decisions over another, well qualified Physician! How would you like it if someone came and told you what underwear you were going to put on everyday from now on? That is what it's like for one of you to suddenly be told what to do by an ignorant, raving bureaucrat. That's the level of madness that this insanity has reached, especially now with this Cov-Control. When you take your dog to the vet, you demand The highest quality care for it! Do you not? Why would you not want the highest quality care for your relative (wife, daughter, son, husband...) if, unbeknownst to you, they were suddenly in the ER? Wouldn't you want their personal physician to atleast see them, or, speak to the attending on the phone? Or that the ER Physician will have Mercy and give them pain medicine that will actually work? And not amputate a limb w/out trying to consult SOMEONE or Try to save it? (Metro Health is the Last level 1 Trauma Center in this entire area. Why is that??! Why don't you even have one level 1??! There aren't even any level Two Trauma Centers! Only One 1! All the rest are level 3!! So if your child cuts her finger off (God forbid) you MUST go to West 25th's ER! ) There is no aggregate data from double blind studies bcz there have never been double blind studies conducted on morphine and it's derivatives, "... No physician in their right mind would subject a control group to such a level of suffering... " Stand Up, UH! Take back your rights from the overbearing Gov't! Both State and Federal Gov't's must give you, a HOSPITAL, back your rights to both practice and teach real medicine, as you once did. They must stop editing the text books of so called, "false information," that doesn't fit the media's narrative, or, the ppl who now "own," the AMA. Be the Good Guys Once Again!! And while you're at it, plz, change the name of the School back to Western Reserve. PS, It's ER not ED (ED means something completely different and dysfunctional.) Your "Talking Groups" are incorrect. All that money you and SW paid for those, "studies" was a waste of time! The General Public still call them ER's!

I wish to commend everyone that I had the pleasure of interacting with today. When I was faced with what at first seemed like a no-win situation (major traffic congestion from Route 95 that eventually spilled over to Route 1 North). After 2 calls attempting to find some type of solution, I was eventually transferred to the Fettle office and once there an exception was made which aided me to come in for the drug screening part of my physical (for I wanted to ensure that I was well hydrated to not add on any additional time, so while driving to the location I had dranked 5 bottles of water). Afterwards I was added to the list of other waiting patients and within1-2 hours, my physical was completed and I was able to walk out with my paperwork in hand. Many thanks ti the staff at the Fettle staff, you all are Super!!!

I had a great experience! Everyone from check in to finishing my appointment was great. Kudos to Kealy for her Friendliness and efficiency in checking me in, Megan, the LPN who did my vitals and intake was also friendly and very professional. Brandi and Leesa were the two X-ray techs who shot my films. Both were great. Brandi was very careful in helping me to place my hand in the right position which made the experience almost pain free. Lastly K. Pearso, ARNP was awesome. She completed a very thorough history and physical, listened to all my concerns, and answered all my questions. She went out of her way to make me comfortable offering me water and providing me with an ice pack to help with my pain. Lastly she made sure I was correctly fitted with the appropriate hand brace. (I was evaluated for a possible left wrist fracture vs a sprain, luckily it was just a bad sprain. You have a wonderful, friendly, caring staff, keep up the good work!