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in New York

Helpful and courteous staff and care

I brought my daughter in because she hurt her finger playing basketball. Our insurance card said we weren’t covered. After trying to reach the insurance company we left. I get a phone call saying they will see us regardless. I have never had anyone do something like that. It was unbelievable. Thank you NOEL, LOI, and DELORES for taking care of us. That was unbelievable.

I had to get two Covid tests 1 week apart for cataract surgery. First eye results in time which is 96 hours. UNFORTUNATELY WHEN SECOND TEST WAS DONE I GOT A PHONE CALL FOR RESULTS IF FIRST TEST. I WAS AT SURGERY CENTER IN WEST ORANGE FOR NOTHING. ARE U KIDDING ME!! DO THEY LOOK AT DATES ON RESULTS. A MISTAKE LIKE THIS IS HORRIBLE AND NOT EXCUSED. WHAT A NIGHTMARE. SO U CALL A PATIENT WITH RESULTS RHAT ARE NOT CORRECT?????? SHAME ON THIS EMPLOYEE FOR DOUNF THIS TO ME!!!

I have been to this west end urgent care I would say probably at least 10 times if not more!!!!they are the best!!from the moment you walk in they greet you with a smile and make the registration very easy just make sure you bring insurance cards.next which has never been a long wait for me you see p/stakes your complaint and history.then a few minutes later a Doctor comes in reviews info examines and every doctor I have had has spoken to me in terms I understood not some medical jargon!!!feel free to ask any questions all the doctors there p/a s and receptionists are the best.they even give u a printout of your diagnosis and tfeatment!!!SPECIAL THANKS TO THE HIGHLY Experienced Doctors!!WEST END CITY M.D.CIT

I was the first appointment of the day for  job drug testing. In and out in 10 minutes. Staff was cordial (not super peppy, but it was also morning). The bathroom needs an update. Everything considered, I am satisfied.

The doctor was amazing. I am very happy with the quality of care.