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I was a walk-in patient on a Thursday morning 11/17/2022. Everyone that I contacted during my visit treated me with respect and urgency. I walked in with extreme back pain caused by a fall. The team determined that I fractured a rib and provided treatment.

..From sign in to sign out,a Wonderful experiance.! The whole Staff was so professional & kind Hardly any wait time..I highly recommend to anyone.

This was my husband’s and my second visit to this HH Urgent Care facility. Our first was last February when my husband broke his wrist in a fall on the ice. This was a very positive experience considering the situation. We connected with the nurse there who was trained as a chiropractor and understood our desire to be as holistic as possible. Considering this was a broken bone with terrible swelling situation this was sill a highly satisfying medical experience. This week I sought treatment for myself at this same HH Urgent Care. It was an act of God that we partnered with Dr. Garett Shook who turned out to be a DO trained Pediatrician and Emergency Medicine Physician. He listened to my situation and my holistic desires, he was very compassionate and worked in partnership with me on my diagnosis and office surgery treatment. I explained I do best if he talked me through what he was doing and he was willing to do this, and did so. He immediately understood my desire to do the least medicine possible and he was agreeable to this. He made suggestions and gave me options, which I appreciated tremendously. He understood my desire to try to not take antibiotics if possible and his office surgery technique was very gentle and manageable. In spite of my high pain levels I felt highly satisfied with his treatment and left feeling that I wanted to find out where this physician practiced and see him on a regular basis. Surprisingly we re-connected a second time with the same male nurse (from our February visit) who remembered us from our first visit and we chatted again. In my Kalamazoo, MI past (I am age 68) I have not had a satisfactory experience(s) at an urgent care clinic; however, I can highly recommend this urgent care facility for its quality of care. It has been a five-star experience both times I have gone to HH Urgent Care.