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This was my husband’s and my second visit to this HH Urgent Care facility. Our first was last February when my husband broke his wrist in a fall on the ice. This was a very positive experience considering the situation. We connected with the nurse there who was trained as a chiropractor and understood our desire to be as holistic as possible. Considering this was a broken bone with terrible swelling situation this was sill a highly satisfying medical experience. This week I sought treatment for myself at this same HH Urgent Care. It was an act of God that we partnered with Dr. Garett Shook who turned out to be a DO trained Pediatrician and Emergency Medicine Physician. He listened to my situation and my holistic desires, he was very compassionate and worked in partnership with me on my diagnosis and office surgery treatment. I explained I do best if he talked me through what he was doing and he was willing to do this, and did so. He immediately understood my desire to do the least medicine possible and he was agreeable to this. He made suggestions and gave me options, which I appreciated tremendously. He understood my desire to try to not take antibiotics if possible and his office surgery technique was very gentle and manageable. In spite of my high pain levels I felt highly satisfied with his treatment and left feeling that I wanted to find out where this physician practiced and see him on a regular basis. Surprisingly we re-connected a second time with the same male nurse (from our February visit) who remembered us from our first visit and we chatted again. In my Kalamazoo, MI past (I am age 68) I have not had a satisfactory experience(s) at an urgent care clinic; however, I can highly recommend this urgent care facility for its quality of care. It has been a five-star experience both times I have gone to HH Urgent Care.

Couldn't have been better every time I have been there.

The doctor and nurse were great. However, their receptionist left a lot to be desired. Very abrupt and totally lacking people skills. She is dealing with people that are obviously very sick. A little kindness and compassion would certainly make the experience at least a little more pleasant.

I'm 22 years old and have been to a lot of urgent cares in my life but I can honestly say this is the best experience I have ever had at one. I waited for less than 5 minutes both times I have been here - the staff is incredible and made me feel so comfortable. For as long as I live in Grand Rapids, I will be going to this Urgent Care. Selma and Scott (I think the doctors name was) were both fantastic. Thank you!