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I cannot say enough about my incredibly positive experience at Med Express on 202 yesterday! I have received care here on 3 or 4 other occasions and have been pleased, but yesterday's visit topped the charts! I originally stopped in at around 4:00 and there was an hour wait, so I drove to another facility where my experience was so bad, I walked out prior to being seen by a provider. Back to Med Express at about 6:00pm with bad back pain and was seen within 10 minutes of arriving.The nurse checking me in,Jen, was familiar,and as kind and friendly as I had remembered!T he PA ,Lauren, was extremely friendly, confident, efficient, and caring. I was able to get x-rays of my back on site and Lauren came back to let me know that my back looked pretty good, but that there was another issue they saw that I would have never known about had she not shared this with me. The x-ray technician, Urfan?, was so lovely and patient, consistently asking me if I was doing okay. I received treatment and was given my x-rays on disc to take with me. Only 30 minutes after I left, I received a follow-up call from Lauren to share the radiologist's findings. I missed her call, but as soon as the facility opened the next morning, I got another call to follow-up. Wow!! Unheard of! Just 30 minutes later, the attending physician, who was signing off on my chart, called me personally to discuss a possible medication interaction he felt should be brought to my attention. I almost couldn't believe this close attention to my care. I had a wonderful PCP before she retired, and I didn't even get this from her office. I am so grateful to these individuals who went above and beyond. Outstanding work, Med Express 202!!

I've been to this urgent care twice in the past few years. The customer service and bedside manner is exactly the same both times and how it should be for all healthcare settings. Vybe Urgent Care really seems to care about the people in our community and are making a difference in their patients' lives. I am very pleased and grateful to have vybe in my community. 🙏👏 Thank you Shamara, Ashlee, Doctor Toni M. and Kris for the great care I received.