Urinary Tract Infection (UTI) Testing near me in Richmond Hill, New York

Making an appointment means nothing. They see you when they want to. They need more staff. They are all working double time but there are not enough of them.

Wonderful The front desk overworked but still excellent in everway.

Easy to get an appointment. Short waiting time to see doctor. She was confident and quick to identify my issue, how to care for it and what follow up was required. Will definitely return when necessary.

PA was attentive and explained what he was going to do and what to expect. He had a good bedside manner

They were nice just took so long even though I was the only patient but sweet staff

Although knowledgeable, I do not feel I received the same level of care as in previous visit with other Dr.

When an office opens at 9am and you are asked to arrive 15 minutes prior to your visit and the office staff has you waiting outside in the cold I wonder why did I arrive on time?   The staff was watching  myself and another patient standing in the cold outside until that  9 AM time arrived !  Maybe they should consider the sick patients outside in the cold !!!

I had a problem with my left eye; that is, tearing and eye stuck together after night sleep. Was told I had infection “pink eye ; it was contagious. Prescribed drops for eye.

Had a 11am appt. Arrived about 10 mins late but texted to inform. Would have been amazing if they texted back to let me know there was a 2 hour wait once I got inside. I received 3 text the morning of about checking in.. they could have just delayed my appt. They were behind due to a few unforeseen issues. Just tell patience so we can go about our day and plan accordingly. Other than that, everything was fine.

Came home from work and noticed that my child had a high fever. Her pediatrician office was closed so I googled and saw that this urgent care was opened. It was super easy scheduling an appointment on my phone and sending my insurance information with just a picture. There was probably a 25 min wait time to be put in a room but it’s an urgent care so considering that it’s not bad at all since the waiting area was full. Everyone was super friendly from the front desk guy to the MA and especially the Dr. She took her time examining my daughter and explaining the care and treatment process. Thank you for listening and caring, I would highly recommend.

I needed a paper that said I had covid for work and I got it in less than 10 minutes. The doctors were great.

Overall, the experience was fine, especially considering I was a late walk-in. However, the waiting area definitely needs an update. The carpet should be replaced with linoleum or tile flooring for better cleanliness and to help reduce germs.