Professional Ear Wax Removal
in Accokeek, MD

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

I scheduled an appointment and appreciated the convenience of doing so. However, my experience felt disorganized, and there were longer than expected wait times, even though there were not many people in the waiting room. While I understand that delays can happen at doctors offices, I was a bit surprised of how long the wait was despite scheduling prior. After waiting for an hour and a half past my schedule time, I received a text, asking how my visit went and notifying me that I had been checked out, even though I hadn’t been seen yet. When I inquired about this, the staff quickly realized it was an error and put me back on the list, and saw me right away. They were very apologetic, and I appreciate the responsiveness, I’m sharing this feedback, as requested, and I hope this was an isolated incident.

Personas muy amables comprensivas y lo mejor q lo atienden en cualquier idioma grasias q Dios los bendiga

Was seen by a LPN who stated they tested for pneumonia.  LPN stated I had a cold and was dismissive of my symptoms.  Went to PCP on Monday and after X-ray diagnosed with pneumonia.

Excellent care by Jackie.

Dr. “ Jersey Girl” Pagano was OUTSTANDING 😎. Suggestion - check your computer appointment confirmation notice. Had a 1:30 PM appointment via your computer system and arrived early to find that the office was closed for lunch and will reopen at 2:00 PM. You have a pen pail marked “ DIRTY”. Would it be better to use the word “USED”? Linda Yaeger

I was able to choose a Labcorp location and schedule an appointment. Check in was easy, and I only needed to provide my name and DOB. They were able to locate my order in their system. They were already aware that my labs were paid for prior to the appointment. I had my labs done on a Wednesday, and I received my results by Saturday. Great experience.