Professional Ear Wax Removal
in Bethesda, MD

My son needed to be seen close to closing time. We made it before their walk in cut off time of 7:15 per the receptionist’s information when i called ahead of time to check on their wait times. When we sat down, she was very helpful, but half the waiting area lights were off and one of the nurses came out very loudly complaining about last minute patients and not wanting to accept an appointment last minute that was booked for even closer to their closing time. It made me feel very unwelcome and that they were just trying to leave as soon as possible a full 45 minutes before they close. She was decently warm to my son (6) and the doctor came in a quickly spoke to us briefly. Overall, we felt very rushed and unwanted. I understand the timing protocols, but the negative attitudes were really disheartening. I’d rather sit and wait at another urgent care to be treated better in the future. We definitely wont be returning.

I received 2 COVID test and everyone I dealt with was kind, respectful, and caring. I would recommend to anyone.

Doctor was great! She was very hands on with the baby and patient.  Was only there 20 mins between wait time and time being seen.  Check in was easy from my phone.

The staff behver was not good and the not send my prescription to pharmacy up to now

Excellent care by Jackie.

Dr. “ Jersey Girl” Pagano was OUTSTANDING 😎. Suggestion - check your computer appointment confirmation notice. Had a 1:30 PM appointment via your computer system and arrived early to find that the office was closed for lunch and will reopen at 2:00 PM. You have a pen pail marked “ DIRTY”. Would it be better to use the word “USED”? Linda Yaeger