Professional Ear Wax Removal
in Charlestown, MD

I cannot say enough about my incredibly positive experience at Med Express on 202 yesterday! I have received care here on 3 or 4 other occasions and have been pleased, but yesterday's visit topped the charts! I originally stopped in at around 4:00 and there was an hour wait, so I drove to another facility where my experience was so bad, I walked out prior to being seen by a provider. Back to Med Express at about 6:00pm with bad back pain and was seen within 10 minutes of arriving.The nurse checking me in,Jen, was familiar,and as kind and friendly as I had remembered!T he PA ,Lauren, was extremely friendly, confident, efficient, and caring. I was able to get x-rays of my back on site and Lauren came back to let me know that my back looked pretty good, but that there was another issue they saw that I would have never known about had she not shared this with me. The x-ray technician, Urfan?, was so lovely and patient, consistently asking me if I was doing okay. I received treatment and was given my x-rays on disc to take with me. Only 30 minutes after I left, I received a follow-up call from Lauren to share the radiologist's findings. I missed her call, but as soon as the facility opened the next morning, I got another call to follow-up. Wow!! Unheard of! Just 30 minutes later, the attending physician, who was signing off on my chart, called me personally to discuss a possible medication interaction he felt should be brought to my attention. I almost couldn't believe this close attention to my care. I had a wonderful PCP before she retired, and I didn't even get this from her office. I am so grateful to these individuals who went above and beyond. Outstanding work, Med Express 202!!

My name is Patricia Heist and I was seen by Dr Garcia -Faust on 9/5/19. She was very nice and explained everything to me. The staff was very nice. This is not my first time there but i do know if I need medical care this is the first place I will go. You don't sit there all day like you do in emergency rooms.

Very professional and generous staff. Would highly recommend. Quick and very attentive.

I was a walk-in customer. There were 4 persons ahead of me after I completed the registration. I waited for over an hour before I was called. I was then taken to a room where my vitals were taken and told to wait to see the doctor. After waiting for over 45 minutes, I stepped out and asked if I was forgotten. I was told to continue wait as there was only 1 doctor. After waiting for over an hour in the doctor's chair, I had to leave to attend an emergency. I advised the personel at the desk that I would soon be back. I returned about 30 minutes later and was advised that I had to re-register and wait anew. Worst urgent care I've ever had.

They were very fast, efficient, and thorough. The staff was very friendly as well.