Pediatric urgent care near me in Garrett Park, MD

I’ve been here 3 times this year for different issues. The doctor is thorough and explains everything well. She is a very caring person. I could go to a place that’s close to my house but I like Prima a lot more —I’ve seen the same doctor each time, they give you personal attention, and I’ve never had to wait more than about 10 minutes.

I didn’t get seen til after 2, but my appt was 115. S with every doctor visit, I wish the timing was realistic. Medical Staff were kind and concise.

I care was excellent, explained well .

They were closed. I booked two appointments online via Solv and got there just for them to be closed.

Scheduling needs improvement. A full fledged desktop or pen and paper option is needed. When cold and flu symptoms are there and you are coughing, some of us patients are not comfortable using phones or those tablets that are there, wherein on cannot even sit when entering information. That is the most inconvenient part. Please do something.

The booking was easy. I love this particular location. Doctor and nurse were very good and helpful. The only downside- unfriendly person on a front desk.

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

My son needed to be seen close to closing time. We made it before their walk in cut off time of 7:15 per the receptionist’s information when i called ahead of time to check on their wait times. When we sat down, she was very helpful, but half the waiting area lights were off and one of the nurses came out very loudly complaining about last minute patients and not wanting to accept an appointment last minute that was booked for even closer to their closing time. It made me feel very unwelcome and that they were just trying to leave as soon as possible a full 45 minutes before they close. She was decently warm to my son (6) and the doctor came in a quickly spoke to us briefly. Overall, we felt very rushed and unwanted. I understand the timing protocols, but the negative attitudes were really disheartening. I’d rather sit and wait at another urgent care to be treated better in the future. We definitely wont be returning.