Professional Ear Wax Removal
in Pasadena, MD

My experience today (10-18) was perfectly fine and acceptable. From the time I arrived at the CVS Location to the time I obtained my Flu Shot and drove away - 15 minutes out of my day. I had no issues. Of course: I followed the directions. I arrived to the Store 10 minutes in advance; I was alert for text messages - which I received regarding status; I waited for and received my phone call from the NP; a CVS Customer Care Manager was there to walk me through the check-in procedures. I used my Insurance Card. I had no issues and was in and out with a Flu Shot in less than 10 minutes. No complaints; I appreciate the professionalism.

"Very clean location, curtious and friendly staff. Quick processing time within 10 minutes of registering, 20 minute wait in room to get results and see the physicians assistant but over all more pleasant experience than waiting in an ER or doctors office. Now offers medical care portal for secure access of my visit and records on line. One stop shop get the prescription filled there too. I would definitely recommend this location and friendly caring staff as your urgent care option."

I was a walk-in customer. There were 4 persons ahead of me after I completed the registration. I waited for over an hour before I was called. I was then taken to a room where my vitals were taken and told to wait to see the doctor. After waiting for over 45 minutes, I stepped out and asked if I was forgotten. I was told to continue wait as there was only 1 doctor. After waiting for over an hour in the doctor's chair, I had to leave to attend an emergency. I advised the personel at the desk that I would soon be back. I returned about 30 minutes later and was advised that I had to re-register and wait anew. Worst urgent care I've ever had.

For a first time visit, I was very impressed. From the phone call the day prior, making the appointment was swift. Excellent attendance in the front. Very polite staff from the waiting area to the exam room… Excellent bed side manners of the Pediatrician, and medical assistant. My daughter felt at ease.. I’m certain we will be back if the need arises.

Quick service, attention to patient. Kerry at check in and Kimberly the NP