Professional Ear Wax Removal
in Garden City, MI

On April 23, 2019 I was a patient at this Urgent Care and was treated by PA Beatrice. I was given the utmost professional care. After treatment, Beatrice encouraged me to go directly to the ER because my situation could have been life threatening. I was very sick, however I was fortunate my critical tests came out negative at the ER. Throughout the week Beatrice had called my to see how I was doing which I consider going above and beyond. Again, the employees at this Urgent Care were not just knowledgeable, but had a human side of truly caring for the patients. This gives me great confidence in Jackson about the health care at this Urgent Care facility.

The doctor was fine and efficient. The issue was the check in process that took 20 minutes. First, the receptionist took my license an insurance card and copied them. Then, I had to do an online check in on my phone that took 15 minutes to complete. This included taking pictures of my license and insurance card, which she had already done, and then filling out numerous repetitive questions. After completing the online registration, we sat and waited nearly another ten minutes. We were the only patients in the entire office. I asked herwhat the delay was, and she said she had to finish the registration.....So a half an hour for check in. Filling out a paper form would have taken less than five minutes. I probably won't return to this Urgent Care because of that. I just went to another one in town a few weeks ago, and the check in took less than five minutes.

We had to reschedule, super easy and fast. Wait time was nothing!!! The staff was nice, and helpful. Dr Phillip was amazing!!!