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Professional Ear Wax Removal
in Ypsilanti, MI

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This clinic is rated highly in reviews for their friendly staff

Friendly Staff

While I was initially hesitant to visit an urgent care facility - the location and "newness" of this office (plus, my need for quick answers) - prompted me to visit on 1/31/23. It was absolutely a pleasure. All staff members (Specifically, Dr. Dwaik and the triage nurse) were knowledgeable, kind and efficient. Since I often have a difficult time getting an appointment to see my longstanding family doctor due to short business hours and a packed schedule, I will gladly visit Family Urgent Care should the need arise. Thank you for putting me at ease and being so patient and attentive to my concerns!
4.84(116 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

The doctor was fine and efficient. The issue was the check in process that took 20 minutes. First, the receptionist took my license an insurance card and copied them. Then, I had to do an online check in on my phone that took 15 minutes to complete. This included taking pictures of my license and insurance card, which she had already done, and then filling out numerous repetitive questions. After completing the online registration, we sat and waited nearly another ten minutes. We were the only patients in the entire office. I asked herwhat the delay was, and she said she had to finish the registration.....So a half an hour for check in. Filling out a paper form would have taken less than five minutes. I probably won't return to this Urgent Care because of that. I just went to another one in town a few weeks ago, and the check in took less than five minutes.
1.0(3 reviews)
5.0(7 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

I have never been to a big practice where you can rotate and see whichever doctor is available and love each one of them. From the front desk to the MA’s, the NP’s, and the doctors they all treat you like family. You are not rushed, but they are efficient and value your time. You have the option to make an appointment or be seen as a walk-which makes it so convenient for everyone. The hours are very convenient, including Saturday, and the cherry on top is the super fast in-house pharmacy. They also have a lab and x-rays on-site so you don’t have to deal with the dreadful ER. ( With the walk-in they do get busy sometimes, so you may have a wait but that happens with any provider, especially the ER and urgent care.) Part of me doesn't want to submit this review because I want to keep them all to myself but everyone I refer them to has had the same experience. You won't be disappointed.
3.86(7 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

I cut my finger early on Sunday morning and had to get a tetanus shot and stitches, and the staff was absolutely incredible. They had great bedside manner and I would like to commend the PA Danny, Chris, and Andrea for a fantastic job. I would recommend this place to anyone.
5.0(2 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

NEW HOURS Monday-Friday 9a.m to 5p.m.( sign in times are a.m. to 4:30 p.m.) You do not need an appointment, as we are walk ins only. The request appointment option is not working, just come in during normal business hours and if have any questions prior to coming in please call and ask. 734-285-5280
1.8(36 reviews)
5.0(2 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Everyone was very friendly, and the service was fast and high quality. I will definitely go back!
4.67(6 reviews)
True Health Urgent Care, I highly recommendthis Office! The Doctors are excellent, and the staff is friendly, knowledgeable and efficient!!! Enjoy coming to this location!!! They treat my 84 yr age of mother like a Queen!!! Thank you for everything! 💙
1.0(0 reviews)
3.67(3 reviews)
On April 23, 2019 I was a patient at this Urgent Care and was treated by PA Beatrice. I was given the utmost professional care. After treatment, Beatrice encouraged me to go directly to the ER because my situation could have been life threatening. I was very sick, however I was fortunate my critical tests came out negative at the ER. Throughout the week Beatrice had called my to see how I was doing which I consider going above and beyond. Again, the employees at this Urgent Care were not just knowledgeable, but had a human side of truly caring for the patients. This gives me great confidence in Jackson about the health care at this Urgent Care facility.
5.0(1 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Always friendly clean and helpful. Amazing staff . Amazing doctors. I've been comming to the clinic for about 3 years. Love it.
3.67(9 reviews)
Traveling from out of state and had a medical need. We arrived at 8:25 PM filled out paperwork, saw nurse then Doctor, recieved treatment, filled prescription and was out the door by 9:02. Your staff was understanding, caring and thorough. Thank you for helping us "Out-of-towners" tonight. God Bless
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