Annual Physical Exam
in Pelham Manor, NY

Nice receptionist and a very nice doctor!

Woke up with a cough, fever and general lethargy. Was able to get an appointment right away. I saw the staff within 10 minutes and after a thorough exam by Mathew Gorman PA I was on my way home with a diagnosis and meds within 30 minutes. I have been to many urgent cares for myself and my children and LI Urgent is the best.

I’ve chosen this urgent care center in the past because of the phenomenal quality of care I previously received. The NPs and doctors I saw before were exceptionally attentive, always going above and beyond to address my concerns. During my visit yesterday, the doctor I saw provided standard care, but I didn’t experience the same level of extra attention and thoroughness that the NPs and MDs in the past would consistently deliver. The front desk staff, however, was the most disappointing aspect of the visit. When I arrived, I greeted her, but her response was indifferent. She simply asked, with a poker face, “What can I help you with?” and pointed to instructions for registering posted on the glass window—instructions that weren’t immediately noticeable. There was no smile, no warmth, and no effort to assist further. I’m not sure what happened to the amazing staff who used to work here, but the level of care and service has clearly declined. I hope they can return to the high standards they once upheld, as this experience left much to be desired. But i would still comeback to this urgent care next time

Had respiratory symptoms for the last couple of days. I was able to schedule my appointment for today, and I was seen and diagnosed in a timely fashion. Not my first visit here, and I was not disappointed. Great medical team!

Quick easy to schedule efficient. Loved my visit. Everything was great.

We waited for over an hour to be seen with no valid reason given. Other patients had left so long ago yet the staff was in the back hidden. Even the receptionist was not in the front for over an hour.  If they were on lunch or break, they should've closed the office for the time they needed to have their break then reopen. Instead of having patients sit there for over an hour without and explanation.

I came checked in nurse called me right away. Didn’t have to wait a long quick service. Whole staff is being extremely helpful and careful especially the doctor is the most supportive person. I’ve there quite few times all the times I’ve been treated and taken cared with respect. My kids feels very comfortable there that’s why, I suggested everyone should go there.