Professional Ear Wax Removal
in Newington Forest, VA

Scheduling needs improvement. A full fledged desktop or pen and paper option is needed. When cold and flu symptoms are there and you are coughing, some of us patients are not comfortable using phones or those tablets that are there, wherein on cannot even sit when entering information. That is the most inconvenient part. Please do something.

This urgent care never disappoints. Grateful for good staff, quality care, fast results and clean atmosphere.

I was there for my DOT exam, however, the entire staff were quite respectful. I took me a reasonable amount of time to complete the whole process. It is my to go to clinic.

Personas muy amables comprensivas y lo mejor q lo atienden en cualquier idioma grasias q Dios los bendiga

I scheduled an appointment and appreciated the convenience of doing so. However, my experience felt disorganized, and there were longer than expected wait times, even though there were not many people in the waiting room. While I understand that delays can happen at doctors offices, I was a bit surprised of how long the wait was despite scheduling prior. After waiting for an hour and a half past my schedule time, I received a text, asking how my visit went and notifying me that I had been checked out, even though I hadn’t been seen yet. When I inquired about this, the staff quickly realized it was an error and put me back on the list, and saw me right away. They were very apologetic, and I appreciate the responsiveness, I’m sharing this feedback, as requested, and I hope this was an isolated incident.

Dr. “ Jersey Girl” Pagano was OUTSTANDING 😎. Suggestion - check your computer appointment confirmation notice. Had a 1:30 PM appointment via your computer system and arrived early to find that the office was closed for lunch and will reopen at 2:00 PM. You have a pen pail marked “ DIRTY”. Would it be better to use the word “USED”? Linda Yaeger

Excellent care by Jackie.