Professional Ear Wax Removal
in Des Moines, WA

Hi everyone was professional and courteous. From the front desk ,Nurse,and Doctor! Thank you

Doctor and nurse were great and took great care of my son

The front desk staff and nurse were super friendly and nice. The xray machine wasn't working at this facility, which they really should let the patient know before they make an appointment.. I was seen by a nurse practitioner, Kamaal I believe.  She seemed nice, however, she didn't seem too concerned and asked minimum questions. I don't feel like my concern was  fully addressed/resolved.  I should have just gone to my primary care instead of paying $100 copay only to be told, "just keep up with warm fluids and come back again if it gets worst", because it's just that easy to come back and pay another $100 copay again. I drove about 18 miles to get seen at this location because appointments at the clinic near me get booked super fast.. I mentioned that to the provider that I don't want to drive this far again just one day later..and I was told "try making an appointment a day before near you then" (because clearly, I didn't try that and chose to drive that far in snowy weather). Last time I was sick with this horrendous cough and phlegm, a provider at different location told me exactly the same that it's just a viral, only for me to end up at my primary care the next day who diagnosed me with pneumonia! I see a similar review here from another patient ending up with pneumonia because your provider here, misdiagnosed her.. I sure hope the nurse practitioner didn't miss anything.. I couldn't ask for x-ray anyway, since it wasn't working at this location. I did mention to her that last time with exact same thing, I was prescribed antibiotics and she brushed it off saying "it's just a viral".. Not sure how she decided on that when she didn't even do an xray.  I was not all satisfied with my treatment by this provider at this location. Multicare Indigo, you need to fix your mistakes and train your providers, instead of copy pasting the same response to all the low rating reviews. Looking at the reviews here, no wonder this location always has multiple appointments available as compare to other locations.

I received wonderful care. The staff was pleasant and fast care.

Scheduling an appointment was super easy. The staff was fast and friendly and had me in and out quickly. Always a great experience at Indigo.

Everyone was amazing. The doctor didn't listen to the fact that I couldn't take the antibiotic. It was making me so sick the staff there is wonderful.

Very easy to schedule appt for a same day. Was surprised by the fact that they are paperless and in order to view anything you have to download their app. It’s been 2 days and still no results, as for the medication you have to go on the appt and send it your self to the pharmacy otherwise you will not get it. Overall it was a good visit but it could have improved on some things for sure.

Everything & everyone was perfect! Professional, kind etc

Everyone was excellent when it came down to anything we needed or asked. I appreciate everyone that was there they are extremely nice and respectful.

Wonderful front desk ladies and PA. Kind, informative, proactive, doctor. I couldn't be more pleased with the care my son received.

Booked an appointment at 8am. Got right in. Care was very professional and thorough. Dr Singh ordered a chest X-ray for verification nothing was going on. Appreciate the promptness and thoroughness of clinic. I will definitely recommend this clinic.

Thank you, everyone. From start to finish A+. when you don’t feel good, it’s so nice not to go through a hassle to get an appointment and treatment and with such a well asserted establishment. Thanks for the care & kindness, professionalism.