Professional Ear Wax Removal
in Federal Way, WA

Check in staff and office were amazing. Very clean and friendly. Issue was the wait time of the actual appointment. I had an appointment for 9 am, did the pre-check in, uploaded all my docs, and got to the office at 8:50 am. Paid the copay and just waited to get to the room. Nurse did the check in (she was very nice), and then i waited and waited for the caregiver, about 25-30 minutes of waiting. And then after talking to the caregiver for less than 5 minutes, she said she had an idea and left the room. Did not hear back again for another 25+ minutes until i walked to the lobby and asked if I was supposed to just wait further. I have a very long work day and waiting incessantly was horribly annoying. Turns out I was forgotten about and I just needed to be given a piece of paper with pharmaceutical instructions. Literally wasted so much time. It felt about 90% of this process was waiting for the caregiver, extraordinarily frustrating. Especially when they don't tell you how long you're going to wait, you just wait and wait and wait. It seriously felt like talking to ChatGPT was easier. I even knew the pharmaceutical drug I needed, its just that it has to go through prescription. I can not wait till this is no longer a part of the health care experience.

Had throat infection and mild fever for two days and decided to check it out here. It was very easy to schedule and then even reschedule the appointment times. The wait times could be better but other than that everything was very good. Would definitely recommend

Everything good except they couldn't find a vein to draw blood from...

My 2 year old woke up with a fever and cough. I called ahead and they put me on the walk-in list while I drove over. We were seen within 15 minutes, service was quick and efficient - we were back on the car in under a hour. They were so so friendly, gentle, and patient with my sick toddler. The space was super clean and inviting. I would definitely recommend!

Experience is always a 10 star! Ease of making a same day appointment, zero to 10min wait time, friendly staff and NP's I've never been dissapointed! This place is better than any doctor office I've been to! Bedside manner is over the top which is my #1 priority! They are simply the best!

The best urgent care clinic I’ve ever been too. Kind medical staff, thorough, comfortable waiting area, short wait time, easy to make appointments and takes Tricare select!

Our son was having some issues so we went and scheduled online. It was easy. Showed up on time and our wait was short. Staff was all super friendly.

Elizabeth is the nicest doctor Everytime I see her she's kind just a good good person

Super kind staff and very efficient! 12/10 experience.

Destiny and Jeremiah were attentive and helpful. They listened to my concerns and had me in and out pretty quick. The receptionist was also very kind and friendly.

All appointments Were taken but I appreciate being able to go home And wait.  Staff was super professional and Kind. Also, I Received good explanation of treatment from Katie arnp

After receiving my results, I called Labcorp and discussed the results with a consultation. This consultation filled in my knowledge gaps and made me more aware of my particular situation.