Carbon Health Locations in Novato, CA

4.61(10,706)

Carbon Health is one of the best urgent care providers in the United States. With 115 locations across 79 cities in 11 states, Carbon Health strives to provide the best urgent care to its patients.

Type of provider: Urgent Care

Number of locations: 13 within Novato, CA

Website: carbonhealth.com

Find a Carbon Health Location in Novato, CA

4.67(121 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.
4.48(118 reviews)
I was able to schedule a 9:00 appointment during the early morning hours.  We had to wait for two other people to check in.  Given the increased volume of patients and people without appointments, we were taken back very quickly.   The doctor was very kind and thorough in her examination.  Her diagnosis was accurate.  I would recommend this provider with respect to the doctor we saw.  We had been to the urgent care the night before, right before they closed and that doctor was not thorough.  He didn’t look at my son’s nose or throat or check his breathing.
4.76(115 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

My husband & I tested positive for COVID this AM. We both were able to very conveniently make online appointments for medical evaluations within 30 minutes of our requests. The UC Village-Albany Urgent Care clinic is modern and attractive with highly efficient, very welcoming, friendly, professional & personable administrative and medical staffs. All of the medical personnel have very kind and empathetic bedside manners and listened very well to (and heard!) and were responsive to our medical concerns and questions. We both were in and out of our appointments within 30 minutes. We are very appreciative and truly grateful to have your clinic so conveniently located near our home. Please keep up the great work!
4.16(96 reviews)
It would have been good to for staff to explain the check out process including where to find summary of care/care plan.  Wait time was fine. Office and exam areas clean and tidy. Staff professional
4.53(59 reviews)
This was probably best urgent care I have ever been to.
4.43(42 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

Always far exceeds expectations.
4.35(52 reviews)
Colton was very friendly, knowledgeable, and helpful!
4.61(44 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

Close to home. Spotless facility Knowledgeable and kind staff
4.34(101 reviews)
Everything was great, especially my nurse practitioner. I have been there several times for everything from a broken bone to covid symptoms this time and it has always been excellent. Can't figured out the star system, but check the highest rating for me. Thanks for your help.
4.42(48 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Excellent experience. The provider was thorough and explained everything very well. All of the staff I interacted with were professional and pleasant.
4.69(80 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

It was great. Friendly, and knowledgeable provider.
4.68(62 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

Wait time was good, got in at 1:40pm for my 1:30pm appointment. Staff was friendly and explained things to me. I did kind of get the impression that they were tired of me because I was trying to ask clarifying questions to make sure that later on I will not be thinking about the questions I was afraid to ask :P. It’s very easy for me to just accept what I’m told, and not ask anything, but I’m trying to learn to advocate for myself because it seems like that’s what is needed in healthcare. But I could tell they were definitely getting tired of me asking my dumb questions and just repeating answers they already gave because I was obviously didn’t hear it the first time. I probably need to work on my communication skills because I don’t feel like either of us felt like we were getting through to the other person. It felt like we both felt like we knew what the other person was saying and that they just weren’t willing to hear it.
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