PM Pediatrics Locations in Cherry Hill, NJ

I made an appointment. When we got there for my sons Covid test, the receptionist asked me how long ago he was exposed. I said he was exposed multiple times over the past week. She said has it been 5 days? I said yes and yesterday. She looked over to the other receptionist, rolled her eyes and said uh ok I guess you can go sign in. She made me feel like I shouldn’t be there. I never heard of the five day rule, I had an appointment that I made 8 hours prior and I wanted a test for my child. It was not up to her. She embarrassed us in front of everyone. So I go to the iPad to check in and had to give all my information over again. It was then I realized she didn’t listen when I said I had an appointment. The iPad was dirty and no one cleaned it in between uses. No one wiped down chairs or door handles after patients used them. Once we saw the nurse and doctor we were treated much better. The doctor was very friendly.

As a healthcare provider I was appalled by the behavior of your front desk supervisor. She was both rude and inappropriate. It was our first time visiting this urgent care and quite likely our last if that is how PM Pediatric staff members are taught to treat their patients and families. At the recommendation of our daycare director we made an appointment to visit your location. We filled out the forms online and provided copies of our insurance card as requested. I then proceeded to drive to your location. My phone rang at *** on the way asking if I was there. I said I was not but that i had scheduled an appointment for *** and we would be there in 5 minutes. The person who called (not the supervisor) said okay please let us know when you arrived. When we got there I took my 2 year old, sick child out of the car and into the urgent care. There was a person in front of me so i waited to be called upon. In the meantime another person entered behind us. When the supervisor was finished with the person in front of us she called on the person behind us and then just looked at me - no hello, no can i help you. I told her my son's name and that he had an appointment. She told us to go outside in the dark and wait. We were then called (on the phone) to come back inside with an ID since our insurance card had already been uploaded. We then waited for almost an hour to be called back. While waiting a gentleman complained that other people (not us because we were still waiting) had gone back ahead of him. She told him it was because someone at home had bumped him for a *** appointment while looking my way. *** not *** or not just an appointment but rather the exact to the minute appointment time that I had scheduled for my son. He said so people can just schedule appointments while they're chilling at home and she said yes. First and foremost no one can schedule an appointment that's not available and no patient should be made to feel bad for scheduling an available appointment especially when it is an option offered by your company. My son is sick, super runny nose, coughing, and he's 2 which means he touches everything and doesn't want to keep a mask on. It was the most responsible thing to do to prevent time spent in your waiting room exposing other children and time exposing him to all of the dirty surfaces in your facility. After having been spoken to the way we were, bypassed and NOT greeted upon entering, and then spoken about to other patients it makes you wonder if maybe the issue was that we were Muslim? You really should consider replacing her with someone who is friendly, appropriate, and RESPECTFUL to everyone - even Muslims.

It depends on which office you visit. I had a wonderful experience, wonderful bedside manner, and expedited results at a new jersey location. They were very helpful and accommodating. However the Abington PA location wasn't the same. I took my toddler daughter with no visible or physical symptoms to be covid tested as daycare protocol, while daughter was slightly frightened by the animal design and went to cling to the RN the nurse pulled away, the same didn't ask me to place my daughter on my lap she turned her head and forced the test and test results still aren't available. I didn't receive a note for school it was just as they were just there. I will take the drive to another state if there is a next time. If you are that scared you shouldn't be a covid testing nurse. I am a nurse and I treat people the way I expect to be treated.

The wait was 3 1/2 hours WITH an appointment it was unnecessary how long it took just for a covid test. I blame management as the process could have been streamlined to allow for all those being tested. They should also post on the website that a rapid test is at the discretion of the doctor not all will be approved I had a mother I care for that had heart surgery and I basically had to beg for a rapid test it was a berry stressful experience that was unnecessary!

I thought i made an appointment for 3:20 on your website for Covid testing. I was seen around 5:00. Need to put on your website that you squeeze Covid testing patients in between sick patients, and it could be a 1- 2 hr wait!!! Staff was very nice but i would not go back and wait that long .

Didn’t know there was a $50 copay for a covid test

Everyone was really friendly. The office was really clean. The wait time was really short, and it was so convenient to book an appointment the same day. I would highly recommend PM pediatrics! The nurse and doctor both had great bedside manner.

My kids needed COVID tests that did not go all the way up their noses. We were able to schedule same-day appointments and were waited on promptly. During the doctor's visit, the doctor was very thorough and friendly. The swab was nostril-only. Only down side is that the results take a couple days.

First visit to pediatric urgent care. Very clean and staff was friendly and welcoming which helped keep my toddler calm. The only downside was the hour wait. I will check in online ahead the next time to avoid the wait.

First visit to pediatric urgent care. Very clean and staff was friendly and welcoming which helped keep my toddler calm. The only downside was the hour wait. I will check in online ahead the next time to avoid the wait.

I was uptight going there as I needed to take a Covid test. The nurse that administered the test along with the PA were very professional and did not rush me as I had a few questions that I needed answered. Also, the girl at the desk who checked me in was a very pleasant young girl! Thank you Pediatric Urgent Care

Everything was great except I don’t think adults should be seen at a pediatric urgent care I felt my wait time would have been less if there wasn’t a 80 year old getting card in the same facility as children