Find Blood Type Test
in Penngrove, CA.

Very easy to schedule my appointments, and all the staff were so considerate.

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Scheduling the appointment was very easy with the SOLV app. Wait time was about 15 mins to get into an exam room where the medical assistant took my vitals.  Wait for the FNP was at least 20 mins maybe longer, because while sitting there the overhead light which must have been on a timer turned off & I sat in a dark (though not black) room, but since I was in great need of care that was a minor issue. Shannon Manley, FNP entered the room, she was efficient, excellent, thorough & clear. I loved that she repeated & synthesized several times what I was to do for my treatment. I was impressed.  A day after my visit I received an email with my notes which I had wanted but didn’t know they’d be forthcoming, because being sick I didn’t trust myself that I had written down all the information communicated to me. I would definitely recommend Telehealth & Urgent Care in Napa, CA & if you can see Shannon you’d be fortunate.

Wait time was unexpectedly long!  I was there for one hour and 15 mins for an EKG the order was sent the day before so that was not the problem. Was called 15 mins after my scheduled appt and there was only one other person in the waiting room when I was called. Also when I arrived there was one person ahead of me.  Provider was very good and staff friendly. The assistant who who performed the EKG was great knowledge about the procedure. After the procedure I had a wait again another 15 mins.

Juan, the medical assistant was good and receptive. The PA who saw me was also good but I just didn't agree with her recommendations. She was gracious to accept my opinion and she maintained her professionalism despite my disagreement. She did tell me that she was putting me on dexamethasone but forgot to explain the dosage; and also antibiotic but I already know what to do with the antibiotic. I thought the prednisone was a little high--40 mg everyday for seven days. It may be a good dose but for me, it gives me quiver and crave for food that's the reason why I was hesitant to take it. She did offer me to be nebulizer but I said I'll do it at home.

My overall experience was amazing! The staff is helpful and friendly, they went above and beyond to assist me with scheduling my appointments at the best time and location for my schedule. I would definitely recommend Medical center of Marine San Rafael.