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I don’t understand the point of scheduling an appointment only to be placed behind people that literally just walked in to the office. I understand that stuff was backed up but if I already had an appointment set up that should’ve been honored. Nobody had severe burns or some crazy injury. Yet I was sitting there with a 102 fever for 2 hours till they finally called my name. Also seemed like the nurses checking me in were more on top of things than the actual doctor that walked in and walked me out (basically pushing me out) in the span of 2 minutes.  Aside from that the actual front staff was very friendly and answered any questions I had.

Dr. Colin & PT/PA Lauren? Were wonderful. Appt was at 4:15pm, 10/31z. Kudos to staff on duty.

Dr. Watkins  is wonderful she is a great doctor and the staff was very friendly and helpful. Check in was easy.

I hesitate on saying what a great experience it was beening treated at Carbon Health Urgent Care. I'd like to keep it as my secret. Clean, great staff and over all great vibe. Scheduling - easy, Check-in respectful and friendly, Staff amazing!

Pain from Sciatica had become unbearable. I wasn't able to schedule an appointment with my doctor, but I went online to Carbon Health's website and had no trouble booking an appointment. I was seen on time, the facility was clean & comfortable, the check-in process was hassle free, and the young lady at the front desk was polite and professional. Dr. Upton was a tremendous help to me. In addition to being able to prescribe the right medication for my condition, she advised me regarding lifestyle changes that might be beneficial. Above all - SHE LISTENED to me! I would certainly recommend this location to my friends and neighbors.

The PA was very thorough. Offered a lot of solutions to alleviate pain

Would like to have received discharge instructions. So I knew what was recommended no one came back to my room and I waited also 20 min but another patient was guided to my room

Great Care and Service The staff members are warm and professional

Clinic did not have catheters, I was referred to ER, very disappointed

Made my appointment same day and everything from check in to my departure was great! The team at the Cypress location is always pleasant, efficient and friendly I highly recommend them!! Thank you!

The wait was over 2 hours. I thought I had scheduled an appointment, but I guess I was considered a walk- in.

Great experience, I will definitely be coming back to this place!!

The PA was kind and non alarming!  I didn’t feel that way with the previous visit 2 days before! She explained things carefully, so I understood what I was dealing with and prescribed the correct medication! The previous PA told me I would get a call with the results of my urine  test, but I never got that call and my antibiotics needed to be changed. I developed a fever and came in again! Not sure why I never got that call???

It takes about 1 1/2 to 2 hours to get in. But worth the wait ! They are busy but once you are in to see the doctor they are kind, patient and thorough.  Communication is very good . I can’t get into my primary care for 2-3 weeks. So this is very good

Excellent service thank you l will come back again if l need ti. I will recommend to everybody needs assistance

I was referred to "AME" Medical Group Urgent Care by my health insurance provider member services representative, since my primary care physician wasn't able to set an office visit for me until sometime in Jan. 2025 (more than a month long wait). I was able to do a same day walk-in appointment at "AME" within an hour of calling their medical office to check their office hours. Aleta had me do a quick self check-in via solvhealth app. Dr. Khanlou was great! He asked a few questions regarding my health issue and made a diagnosis and ordered the medications I needed immediately and arranged for me to pick up the Rx's at my preferred neighborhood pharmacy. I highly recommend Dr. Khanlou. He is very nice and provides the best patient care!

So amazing these caring souls that work here! I came in last minute with my daughter and in the kerfuffle of illness and getting her there on time we forgot her ID. The appointment I had originally was at 6:30 and they close at 7. We didn’t get back there with the ID until 6:50. The angel at the front desk called me to see if I was still coming! They helped us thoroughly, thoughtfully and with incredible kindness. Thank you immensely.

Everyone in the office was so kind and very professional

Amazing, so quick and helpful. Took the time to hear my ailments and talk through all of my treatment options. Will come back anytime I am not feeling well.