Professional Ear Wax Removal
in Queens Village, NY

grateful they were open and i could get started on antibiotics

The girls at the desk are doing the best they can in a really tough situation they were so pleasant and so nice gave complete information. My only concern was that we were all going in for Covid testing and you had to login manually on an iPad that no one cleaned between patients. There was a bottle of hand sanitizer if you choose to use it. One patient walked in without a mask until she realized it - so the exposure level is probably very high.

This was my first personal visit to an Urgent Care facility in my lifetime. I was impressed by the ease of scheduling and care. Very happy that you had access to My Chart records and medications, etc. The staff were nice but did not introduce themselves.  The MD might have but I didn’t catch his name due to his soft voice.  Otherwise I was very pleased with my visit.

I am so very pleased with the level of care from reception, incoming nurse, nurse practitioner and x-ray tech. They were all kind and understanding to a very sick senior citizen. I am blessed to have such high quality Urgent Care in Smithtown. Thank you all.

Had an overall experience at this location the staff is super friendly.

My appointment was great very respectful and Dr. Rocio was amazing and made me feel very comfortable. The girl in the front desk very sweet friendly respectful..

The check in computer machines were too complicated for Senior Citizens and individuals who are not computer savvy.  We had to use several check in machines to check in. The receptionist had to use two machines before she could check us in. Staff was very nice.

Walked in and filled out the paperwork after a short wait the doctor looked me over and ordered some meds.

I walked in without an appointment with cold and sinus symptoms. I was seen, treated and on my way all within 20 minutes, which is fabulous when you are not feeling well. I highly recommend Carbon Health.

Thank you for agreeing to monitor my hand infection while its being drained till it heals. She did a wonderful job packing the incision for me. She knew exactly what to do. Thank you again. I will see you weekly until it is cleared and healed.

Cut myself this morning headed over and got two stitches. The staff and the PA were so super nice! They made having to come here and get stitches. Much easier!

Scheduling, Check-in, Staff, & Care were all excellent. This facility is highly recommendable!

I’ve had a chronic cough for awhile . The staff and Dr.  Chris are thorough, professional , helpful and charming . I have a prescription, some answers and hope for relief with the Urgent Care team. I know I have a place that I trust to go to for medical help. Thank you.

Woke up not feeling well and was able to schedule an appointment right away with no issues. Upon arrival, I was greated politely by the staff and didn't have a long wait time before I was seen by the doctor. Facility was very clean and nice and overall experience was an A+!

So professional and clean. Knowledgeable and professional staff. Thank you !

I felt I was finally heard during this appt I was to two other outside offices and here she heard my struggle with my asthma and treated it the right way

The entire staff was great , what a great experience

Front desk staff was rude and dismissive, especially the middle aged woman with shoulder length blondish, gray hair. Not just to me but another patient waiting as well. Basically wouldn't help with insurance, by making the call for precertification to confirm emergency. I paid for the visit, but she still classified it as an "office visit" when I was in with a 5 year old presenting with blood in her urine. She is a disservice to your facility. Wanted to do as little as possible. The doctor was great!!