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in Short Pump, VA.

They gave me the wrong person’s exit packet.  So I have someone’s name, address, phone, and all their insurance info.

Was having flu symptoms, sign in was great, the wait was okay, wasn’t many people and I still waited a bit longer, person that took me back and weighed me was great, nurse checking blood pressure was great however the doctor was ice cold. More concerned about my blood pressure than the reason I was there. I told her it was normal and being treated. Told me I had an upper respiratory infection and didn’t give me any medicine to get rid of the infection. She checked my ears taking the same tip and sticking it in my mouth. I’m still out of breath, wheezing, and coughing up phlegm. I think my issue was a little more serious and with my primary care physician on vacation I’m left to suffer. I called back and was told that no additional medication would be provided pick up the cough and allergy medicine and basically tough it out. No chest xray done either.

Had a deep cough. Elizabeth Dubois listen to my present & overall health concerns.  She addressed the issues and prescribed the appropriate medications.Elizabeth is a great asset to Bon Secours Urgent Care.

Great staff! Saved my Xmas! Thanks to both of you for your kindness and care!

This place is amazing. The doctor and receptionist and the nurse were all so professional and nice. The doctor shared with me the seriousness of my diagnoses and she said it with compassion and care. I will go to this provider from now on.

Friday, the day after Thanksgiving, all of our doctors' offices were closed, condition could not wait until Monday, went to Bon Secours Urgent Care on Nine Mile Rd, it was not busy, we walked in, greeted by friendly receptionist, we were immediately called back, two kind and knowledgeable nurses assisted us, the doctor was quick to respond, immediately diagnosed the problem, took extra time to explain things and answer questions, printed out our full report, and sent in a prescription. Everyone was so nice and professional. If I had to say something negative the only thing I could come up with would be the room freshner in the waiting area, I am super sensitive to scents, and that wasn't even unbearable. I can understand why it might be needed if the room was full. Overall this experience was excellent. I would definitely recommend Bon Secours Urgent Care.

Bad cough and wheezing from asthma symptoms.  Wait time was minimal. Great staff and doctor really listened to my symptoms.  Great care.