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Wait time was unexpectedly long!  I was there for one hour and 15 mins for an EKG the order was sent the day before so that was not the problem. Was called 15 mins after my scheduled appt and there was only one other person in the waiting room when I was called. Also when I arrived there was one person ahead of me.  Provider was very good and staff friendly. The assistant who who performed the EKG was great knowledge about the procedure. After the procedure I had a wait again another 15 mins.

This was probably best urgent care I have ever been to.

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Colton was very friendly, knowledgeable, and helpful!

Always far exceeds expectations.

After visiting Carbon about 10 days ago for an ear canal that was clogged with wax, my symptoms returned (ear pain, moist discharge from the ear canal.) So, unable to get an appointment with my PCP, I scheduled an appointment at Carbon. This time a different doctor saw me. As soon as she entered the room and asked me what was going on and learned that I had been using carbon oxide drops to try and re-clear my ear, she berated me and told me that I should not do that. She berated me over and over, like I was a stupid person, which put me off guard and had the effect of shutting me up. Then she looked in my ears and pronounced me to be healthy… nothing wrong. It felt like she wanted to be done with me. I told her that I had pain in my ear (to which she interrupted “take Advil”) and that every morning I woke up with a moist and slightly not nice smelling moist discharge coming from my ear. I asked if this is something that could be solved with antibiotics or steroids. She said she could give me prednisone “if I wanted” as if I would be the one to make the prescribing decision. Then I told her about the discharge and she said that she could give me some antibiotic drops, and that I should take Guifenesen. The doctor made very little effort to understand my issue and symptoms, and she had a pretty awful bedside manner. I would not want to see this doctor again. I left having zero sense of resolution, and zero confidence in the treatment plan she gave me. I guess I will try to see my PCP or go to an ENT. This was an awful waste of time and money. She prescribed antibiotic ear drops, and did not prescribe the prednisone.

Came in for a sore throat, Sheila was super personable and friendly. She took additional tests that I requested with a smile and some good laughs. William took charge of the appointment shortly after handling everything with care. The entire experience was very positive and will definitely recommend the staff at Carbon Health. Thank you all very much!

Everything was great, especially my nurse practitioner. I have been there several times for everything from a broken bone to covid symptoms this time and it has always been excellent. Can't figured out the star system, but check the highest rating for me. Thanks for your help.

I was very impressed with the care I received from start to finish.  I arrived without an appointment and was seen quickly and efficiently with courtesy and consideration shown by all the personnel as well as the physician.  I would definitely recommend Stat Med Urgent Care in Lafayette to anyone seeking medical care.

Amazing staff and efficiency.  Corey was very helpful and explained everything very clearly.  Staff was friendly and helpful.  Tank you

Came in for an appointment and was seen almost instantly. I had to wait no longer than 5 minutes which is extremely quick compared to other offices I been to. The staff is very friendly and helped answer any questions I had. And scheduling an appointment is very easy it only took a few minutes to upload my information. I would definitely recommend this provider!

Close to home. Spotless facility Knowledgeable and kind staff

Booked a 4:00 appointment but waited 50 minutes. Everyone was very nice. But, the bathroom had a bunch of red residue from tape or something else all over

Everything was great from start to finish, all of the staff was very attentive, knowledgeable and kind!

Had been coughing for a week and from experience knew I had an infection.  Went to urgent care as a walk in and was seen right away.  Very thorough exam.  Ended up with pneumonia and started antibiotics.  Was advised to follow up when I return to the East coast.

Melanie went out of her way to accommodate my husband and me when we came in to get Covid tests. Due to our unforeseen scheduling error, we didn't have an appointment at that time, but she said we could wait in case she could fit us in between patients, even though they were fully booked. She was able to complete our tests quickly and courteously. We were extremely pleased with the care we received. Thanks, Melanie!

My husband & I tested positive for COVID this AM. We both were able to very conveniently make online appointments for medical evaluations within 30 minutes of our requests. The UC Village-Albany Urgent Care clinic is modern and attractive with highly efficient, very welcoming, friendly, professional & personable administrative and medical staffs. All of the medical personnel have very kind and empathetic bedside manners and listened very well to (and heard!) and were responsive to our medical concerns and questions. We both were in and out of our appointments within 30 minutes. We are very appreciative and truly grateful to have your clinic so conveniently located near our home. Please keep up the great work!

Excellent experience. The provider was thorough and explained everything very well. All of the staff I interacted with were professional and pleasant.

I went in for a Covid test my original appointment was at 6:30 they were able to take me early at 2:15 Staff was very friendly and polite