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in Steilacoom, WA.

I woke up this AM with UTI sx. My insurance sent me to Tran Urgent Care. I was pleasantly surprised by the ease of scheduling, the care, and the prompt care as well. I would like to see an improved patient portal experience. The provider and staff were kind and knowledgeable.

Very easy to schedule appt for a same day. Was surprised by the fact that they are paperless and in order to view anything you have to download their app. It’s been 2 days and still no results, as for the medication you have to go on the appt and send it your self to the pharmacy otherwise you will not get it. Overall it was a good visit but it could have improved on some things for sure.

Very efficient and well organized. Staff is very knowledgeable and friendly.

When I came down with sinus infection symptoms and freaked out that I could not get seen in my doctors office, I was very grateful to be able to get on an Indigo waitlist and then squeezed into be seen by an urgent care provider. Everyone was lovely, very friendly and professional. I was even impressed by the prompt care others received while I waited to be seen. Someone with a clearly injured leg/foot was immediately offered a wheel chair and taken back. (I knew I’d need to wait and it makes sense that someone with worse condition would get care first!). But I very much appreciated the great customer service and care I observed and myself also received. Once I got taken back, the nurse had great bedside manner. And then Dr. Lem was kind, quick but thorough, and got me assessed, treated and recommended follow up with a specialist. I very much appreciated the quality care I received! Honestly, my only frustration with the entire visit was the card reader went down, so I couldn’t pay. I can’t say how much I really appreciated the quality care that got me in and out on my way, though. Thanks to the whole staff and Dr. Lem!

Walk-in they were amazing!! So helpful and no  judgmental

Mary Bridge Children's Urgent Care is my favorite urgent care to go to. Convenient online scheduling, easy check-in process, fast wait times, concerns are addressed appropriately, friendly staff, and you're out in about an hour from start to finish. The only area that could be improved is if you have questions after your appointment, it's hard to get a hold of anyone, and then you don't get a call back. I highly recommend Mary Bridge Children's Urgent Care

Staff was professional, friendly. They didn’t rush but each was present, as in focused, on me.

The doctor was very condescending. While trying to explain my sons complex Medical history and issues he turn and looks at my son then looks at me and asked if my son could not speak. That was extremely disrespectful and inappropriate

Easy online booking.  Check in was seamless. Waiting area is clean and pleasant.  Staff are all friendly, efficient, knowledgeable and helpful, which is really appreciated when you are sick.  I would absolutely recommend this facility.

Very good facility. Only hour wait time as a walk in. Called to see if I could schedule walk in over the phone for my daughter who had double ear infection. Very quick and happy to help. Even offered her snacks and some apple juice to accompany the wait time! Very polite and considerate of her care and needs. Great staff. Will definitely come here again if needed! Wish they all were this easy and professional! Nicely done.

The staff were amazingly kind, supportive, skilled in nursing and quick to resolve all my issues.  It was a pleasure to have them backreact the way they did. Thank you and God bless you all.

Called close to opening was told there was approximately 3.5 hr wait but they would be happy to text with my ETA. Walked in the clinic immediately greeted and saw the doctor less than 8 minutes later. Walked out with RX quickly. Great service all around. Definitely would come back again.

Our son was having some issues so we went and scheduled online. It was easy. Showed up on time and our wait was short. Staff was all super friendly.

I was able to make an appt online for the same day. Once I arrived, the check-in was easy and they got me back to my room quickly. The MA was super friendly and cordial. The provider was friendly and open to listen to my thoughts regarding the concern. Overall experience went really well.

Woke up with the symptoms of a UTI and went straight to urgent care and got on the waiting list. I was seen early due to cancellations and I was in and out in what felt like 15 minutes. The doctor, nurses, and staff were so friendly, compassionate, and knowledgeable, and made my experience the best it could be considering the circumstances. If I need care in the future, Indigo in Milton is at the top of my list!

I woke up this morning feeling absolutely under the weather, I went in as a walk in and was told that the wait was over two hours, and I ended up being seen in less than one! Everyone in this facility was so caring and sweet, I definitely felt safe and like they actually cared, which seems very rare in many places these days. I will be coming back here if needed.

Easy to schedule an appointment or be put on a waiting list!  Love this place!

Excellent experience. Front desk and intake staff were friendly and efficient. Clinician was thorough and explained her recommendations clearly. This is my second visit. No scheduled appointments were available, so I joined the waiting list and went home. I was notified that my turn was coming up when it was time to return to the clinic, then was seen promptly...very convenient.

The entire staff was very friendly and professional. Everything was clean, neat, and welcoming. I would recommend this location to family and friends.