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in Steilacoom, WA.

Walk-in they were amazing!! So helpful and no  judgmental

I woke up this AM with UTI sx. My insurance sent me to Tran Urgent Care. I was pleasantly surprised by the ease of scheduling, the care, and the prompt care as well. I would like to see an improved patient portal experience. The provider and staff were kind and knowledgeable.

Staff was professional, friendly. They didn’t rush but each was present, as in focused, on me.

The doctor was very condescending. While trying to explain my sons complex Medical history and issues he turn and looks at my son then looks at me and asked if my son could not speak. That was extremely disrespectful and inappropriate

Easy online booking.  Check in was seamless. Waiting area is clean and pleasant.  Staff are all friendly, efficient, knowledgeable and helpful, which is really appreciated when you are sick.  I would absolutely recommend this facility.

Called close to opening was told there was approximately 3.5 hr wait but they would be happy to text with my ETA. Walked in the clinic immediately greeted and saw the doctor less than 8 minutes later. Walked out with RX quickly. Great service all around. Definitely would come back again.

Our son was having some issues so we went and scheduled online. It was easy. Showed up on time and our wait was short. Staff was all super friendly.

I was able to make an appt online for the same day. Once I arrived, the check-in was easy and they got me back to my room quickly. The MA was super friendly and cordial. The provider was friendly and open to listen to my thoughts regarding the concern. Overall experience went really well.

Very easy to schedule appt for a same day. Was surprised by the fact that they are paperless and in order to view anything you have to download their app. It’s been 2 days and still no results, as for the medication you have to go on the appt and send it your self to the pharmacy otherwise you will not get it. Overall it was a good visit but it could have improved on some things for sure.

Woke up with the symptoms of a UTI and went straight to urgent care and got on the waiting list. I was seen early due to cancellations and I was in and out in what felt like 15 minutes. The doctor, nurses, and staff were so friendly, compassionate, and knowledgeable, and made my experience the best it could be considering the circumstances. If I need care in the future, Indigo in Milton is at the top of my list!

Very efficient and well organized. Staff is very knowledgeable and friendly.

Easy to schedule an appointment or be put on a waiting list!  Love this place!

Had made an appt for tomorrow for a lingering cold/sore throat/earache but was feeling worse as the day progressed. I called to see if walk-ins were accepted and was told yes and the likely wait time. And then was told that they could text me when the wait had lessened. So kind! I ended up going within half an hour...figured I might as well wait there. And the check-in was efficient and fast. I was seen quickly, all my questions were answered and I was reassured about my symptoms. An OTC was prescribed after it was determined I was negative for strep or tonsillitis or an ear infection. (They even cleaned one ear, which was clogged with wax - a new experience for me. I came away SO IMPRESSED with all the staff - kind, professional, helpful and efficient!! Would definitely recommend this provider!!

The staff members were friendly and efficient. Dr. Eppel provided knowledgeable, courteous care. We highly recommend this clinic!

Our medical assistant, Katie and our care provider Miss Debbie, we’re very helpful and efficient supporting my son. The front staff was very kind and helpful as well.

Savalee has seen us a few times now, and she has been wonderful! We’re very grateful for the care team at this particular Indigo.

When I came down with sinus infection symptoms and freaked out that I could not get seen in my doctors office, I was very grateful to be able to get on an Indigo waitlist and then squeezed into be seen by an urgent care provider. Everyone was lovely, very friendly and professional. I was even impressed by the prompt care others received while I waited to be seen. Someone with a clearly injured leg/foot was immediately offered a wheel chair and taken back. (I knew I’d need to wait and it makes sense that someone with worse condition would get care first!). But I very much appreciated the great customer service and care I observed and myself also received. Once I got taken back, the nurse had great bedside manner. And then Dr. Lem was kind, quick but thorough, and got me assessed, treated and recommended follow up with a specialist. I very much appreciated the quality care I received! Honestly, my only frustration with the entire visit was the card reader went down, so I couldn’t pay. I can’t say how much I really appreciated the quality care that got me in and out on my way, though. Thanks to the whole staff and Dr. Lem!

I haven't been to the doctors in almost a decade and my previous experiences were not so great but many of those bad experiences were shattered today from having a positive experience at Indigo. Jay was very professional and kind and helped me walk through the processes at my appointment. The office was clean, organized, and well functioning. Thank you.

Had to check the kids’ coughs before letting them go back to school. Great visit and loved Dr. Dan!!! Easy scheduling, clean office, nice front desk staff and no wait. Would def go back.

Great staff and service front to back.  Check in was quick, wait was manageable, provider explanation was clear and concise, blood draw and x-ray effortless.  Very pleased with the visit. I absolutely recommend.