Patient First

2.93(1,617)

Patient First is one of the best urgent care providers in the United States. With 76 locations across 61 cities in 4 states, Patient First strives to provide the best urgent care to its patients.

Type of provider: Urgent Care

Number of locations: 76 across 61 cities in 4 states

Website: patientfirst.com

Find a Patient First Location

4.5(10 reviews)
4.0(11 reviews)
3.88(16 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

3.63(23 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

I called ahead to this location and was told there were about nine people already waiting to be seen, and that that was consistent for the day up to my call. I also tried calling other locations without any success - the phone number was bad or nobody answered the call. So I went and was pleasantly surprised to see only one person in the lobby. I was assisted much sooner than expected. The longest delay was waiting for the doctor to arrive in my room, but even that was not too long. I left the building feeling very good about the services at this location.
3.61(14 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

This is my second time to this facility. Each time everyone was courteous, kind, and very helpful. What I like most is that they listen to you, they let you know that whatever you are there for it’s important. From the person that checks in to the doctor, they are all thoughtful, kind, and with great bedside manners. Thank you for a pleasant experience because honestly no one wants to go to the doctor.
3.5(43 reviews)
3.5(56 reviews)
3.5(23 reviews)
3.5(102 reviews)
3.5(33 reviews)
3.5(16 reviews)
3.43(79 reviews)
3.41(47 reviews)
3.32(19 reviews)
The staff and doctors were friendly, attentive, and professional. The Dr (Wundeful) listened to me and evaluated my needs and was refreshing to me. They have you check in on a tablet up front and wait in your vehicle, calling you when your turn is up. Amazing experience, thank you all!
3.26(17 reviews)
3.25(16 reviews)
This clinic is rated highly in reviews for their clean offices

Sparkling Clean

Quickly seen to and they were so careful and kind to my mother.
3.1(39 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

We really like the Patient First business model which puts customer service at the top of their priorities. Erin L is exceptional! The entire staff was very friendly and helpful! We highly recommend this Patient First to our friends.
3.08(25 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

This is my second visit to this patient first location, both times I was seen very quickly and the treatment prescribed had me feeling better within days. I was seen yesterday by Dr. Crooks, he was kind, he listened and he explained everything I asked. I left with the medication I needed, went home and took Dr. Crooks advice and tossed out the nasal spray that was making my condition worse, took my meds and a nap. When I woke up I already felt better. Today less than24 hours later, there is 90% improvement in my breathing and coughing and 100% improvement in my state of mind! I was also given a chest X-ray and had blood work done. All staff members were very nice and respectful . I would 100% recommend Dr.Crooks and this location to anyone. I was in and out in an hour and twenty minutes at the most. Very satisfied customer- and you can post this if you like!😘
3.04(23 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

WOW!! Every staff member was so polite and so quick! Highly reccommend!
3.0(23 reviews)
3.0(22 reviews)
This clinic is rated highly in reviews for their clean offices

Sparkling Clean

I had my first and second visit this week; the staff was all amazing and caring. The service was quick and I as a nurse was very impressed.
3.0(43 reviews)
3.0(42 reviews)
3.0(20 reviews)
3.0(13 reviews)
3.0(32 reviews)
3.0(24 reviews)
3.0(19 reviews)
2.98(63 reviews)
I cut my knee down to the bone, and we have a baby on the way and I was afraid I'd have to go the ER and spend a million bucks. Thankfully the doctors here were able to fix this for me and were AMAZING, and they were able to do everything for only $290 with the self pay discount. They answered the phone nicely and got me honest transparent pricing costs when I asked. John Geno was excellent at doing the stitches, really good skill, it didn't hurt at all even though this cut was down to the bone and hurt like crazy originally. This is a high quality clinic and when I had a time of emergency/need, they didn't take advantage at all, they gave high quality medical skill/service at a totally reasonable cost. And again, John's one of the nicest doctors I've ever talked to. Nurses were nice. Highly recommend!!
2.96(78 reviews)
"Very clean location, curtious and friendly staff. Quick processing time within 10 minutes of registering, 20 minute wait in room to get results and see the physicians assistant but over all more pleasant experience than waiting in an ER or doctors office. Now offers medical care portal for secure access of my visit and records on line. One stop shop get the prescription filled there too. I would definitely recommend this location and friendly caring staff as your urgent care option."
2.93(81 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

2.91(22 reviews)
2.88(16 reviews)
Robert Cook Bel Air: Before I moved to Bel Air I used several well regarded physicians & facilities. Robert Cook is 2nd to no one I've treated by. I've made quite a few trips to him with severe medical emergencies & he constantly turns me around & quickly. From sewing needle, to Gout, too Sciatica. & more he's dialed in on the diagnosis & the treatment. Patient 1st take care of him. He's the deal. Eric R Bowser Fallston Md.
2.86(28 reviews)
2.83(24 reviews)
2.83(24 reviews)
Was seen very quickly because the staff recognized my problem right away and started treatment. Test were done, EKG, BLOODWORK< & X-RAY. Dr insisted I go to Sentera ER asap. where a was immediately admitted with Congestive Heart Failure. The most surprising thing was when the staff called me at 9:00 the next morning to check on me. Sorry I did not get the staff's names but Sentera kept the paperwork. I was beginng to think that good patient care had disappeared, but I guess it was just being hidden at your facility. Thank you, RICHARD E. CASSAT (SEEN JUN 23 @ 6:30 pm)
2.74(19 reviews)
I drove up and the parking lot was completely full. My thoughts were that there would be a long wait. Walked in and only a few people in the waiting room. I was checked in within 5 mnutes of my arrival. I was seen within 10 minutes of arriving. The doctor came in within 5 minutes of my being put into a patient area. The doctor (whose name I do not remember and I have thrown away all paperwork) was extremely nice. He reminds me of the doctors that people remark, "He has such a good bedside manner." First impressions with patients really do matter. And he gave a very good first impression. He was professionally and friendly and an excellent communicator. He provided an ancedote on what I was experiencing. That really helped. I have been to this Patient First before and have taken a good friend there. Each time has been a good experience. The staff are nice and each doctor that I have seen is friendly and able to diagnosis the problem. I like this Patient First better than my Primary Care Physician and have even inquired as to using them as my PCP. I was in and out within 30 minutes and recommend them highly.
2.59(27 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

2.52(61 reviews)
The whole experience from front door in, to front door out, was excellent. The doctor was so thorough and his bedside manners so pleasant that I am still impressed. Nurses and receptionist exceptional also. Sick but so very impressed. (This from a retired RN) 🤗. Great job.
2.49(14 reviews)
2.49(37 reviews)
Best experience Ive had in a medical facility.. better than even going the the hospital for non-emergency care. Excellent wait time, you get to see a real Medical Doctor and they treat you like you were at a hospital.. taking blood pressure and etc. Awesome! The price is very reasonable too and especially for someone like me having to pay out of pocket since my insurance doesn't kick in until next month. Overall definitely would refer family and friends there first and foremost!!!
2.48(21 reviews)
This clinic was clean and efficient. I was happy with how quickly they got me in and out.
2.47(71 reviews)
Had a very brief wait on my visit today. Everyone was friendly and doctor took care of my issue.
2.41(69 reviews)
2.4(45 reviews)
2.12(25 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

It was the best! My husband was very sick, he HATES going to the doctor, so when he asked to make him a doctors appointment, I know it's serious. Since we live so far away I called and got the tele-health visit. Filled out the request, someone called me back almost immediately, my wait time for the doctor was less than 5 minutes and she was wonderful. Will definately use this system again. Hubby is on his way to recovery! Thank you Patient First!
2.11(27 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

2.0(8 reviews)
1.8(5 reviews)
Heading to this one (in Phyllis Green) this morning. Have been there quite a few times in the past 5 years and have always been treated well. Staff is friendly, thorough, and takes time to listen and explain. I’ve had labs, xrays, throat swabs, and always felt good about my experience. Rooms could use some updating but that is all cosmetic. Treatment has been excellent.
1.0(0 reviews)
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Services

A list of common services offered at Patient First locations. For a complete list of available services and more details, visit a Clinic’s individual page.

General Urgent Care

  • Iv Hydration
  • Well Baby Checks
  • Breathing Treatments
  • Cyst Treatment
  • Foreign Body Removal
  • Wound Care
  • Asthma Treatment
  • Ear Wax Removal
  • Burn Treatment
  • Laceration Repair (Stitches)
  • Abscess Treatment
  • Splinting And Casting
  • Pink Eye
  • Hives Treatment
  • Sinus Infection Treatment
  • Foreign Body Removal
  • Base Office Visit

Labs and Tests

Physical Exams

EKG

  • Ekg

Optometry

  • Vision Test

Imaging

  • X-Ray (Chest)
  • X-Ray (Arms, Hands, Legs, Or Feet)

Insurance & pricing

Self-pay pricing

We're gathering self-pay prices for common services through Solv's ClearPrice initiative. Learn more

Some locations accept payment without insurance (self-pay). Here's a look at what some common services cost at Patient First. For more details, visit a clinic's individual page

Pregnancy test

Self-pay: $55

School physicals

Self-pay: $49-$96

Tuberculosis Blood Test

Self-pay: $49-$96

Drug test

Self-pay: $41

Sports physicals

Self-pay: $49-$55

Laceration repair (stitches)

Self-pay: $99

Camp physical

Self-pay: $49-$55

Rapid COVID-19 antigen test

Self-pay: $53

Base office visit

Self-pay: $129-$137

X-ray (chest)

Self-pay: $99

X-ray (arms, hands, legs, or feet)

Self-pay: $99

10-panel drug test

Self-pay: $55-$115

Accepted insurance

Contact your insurance company before your visit to ensure the clinic is in-network for the service(s) you're seeking.

  • Aetna

  • BlueCross BlueShield

  • Cigna

  • Medicare

  • TRICARE

  • United Healthcare

  • Workers' Compensation

About

About Patient First

Patient First opened its first medical center in 1981. It offers a variety of primary and urgent care services at 77 clinics across the mid-Atlantic region of the United States, and all its clinics are open to serve patients seven days a week between the hours of 8 a.m. and 10 p.m. Patient First is accredited by the National Urgent Care Center Accreditation to ensure its patients receive the best possible urgent care experience available. This urgent care provider offers telehealth and in-person healthcare without requiring an appointment. Patients can be evaluated, diagnosed, and treated during a single visit and receive on-site lab services, X-rays, and medication prescriptions. Patient First says it cares for 60% of diagnoses typically seen in hospital emergency rooms, but for a fraction of the cost. Some of the many conditions treated at Patient First urgent care centers include infections, fractures, allergies, cuts, and burns.

Headquarters

Richmond, VA

Total locations

76(See all locations)

Overall rating

Highest rated for

Bedside manner

3.6

Other

3.3

See all ratings and reviews

Frequently asked questions

  • When are Patient First locations open?

    The hours of operation at each Patient First location may vary. It’s best to find a specific location using the list above to confirm the hours of operation for the you are planning your visit.

  • How much does a typical Patient First visit cost?

    The cost of your Patient First visit will vary based on the actual services you receive, as well as the specific details of your insurance plan, if applicable. Self-pay rates may also be available for patients without health insurance.

  • What insurance does Patient First accept?

    Patient First accepts most major health insurance plans in order to minimize out-of-network costs. Specific insurance carries are outlined above. If you have questions about your specific health insurance plan, it is best to contact the Patient First location you are looking to visit directly. Self-pay rates may also be available for patients without health insurance.

  • Can I visit Patient First locations if I don’t have insurance?

    Yes. Self-pay rates may be available for patients without health insurance. The self-pay cost of your Patient First visit will vary based on the actual services you receive

  • Does Patient First treat patients of all ages?

    Healthcare providers at Patient First locations are able to provide a medical evaluation and treatment for patients regardless of age. However, based on a patients specific symptoms, diagnosis, or treatment requirements, a patient may be referred to another provider where they can receive the best possible care.

  • What type of services and treatment options does Patient First offer?

    Patient First locations treat a wide variety of minor injuries and illnesses, including common infections and viruses, cold and flu symptoms, and stomach pains. Additionally, they treat muscle and body aches, breaks and sprains, and skin ailments. Preventative care options including routine physicals and immunizations are available, as well.

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