MultiCare Urgent Care Locations in Hansville, WA

Great experience, super gracious staff all around even swamped by demand with Covid testing and dealing with high volume of walk ups like me. Being able to check my appointment waitlist status in Solv and not need to spend all day on site hoping to make the cutoff is 👍👍👍 - all healthcare appointments should be like this.

I was a walk in on the first day open after New Years - the clinic was slammed with Covid testing. I checked in and went home to receive a text to come back six hours later. I understand why the delay and was happy to go home rather than sit and wait. Interactions were all positive and professional. I recommend.

This clinic is always my first choice for urgent care needs. I couldn’t get an appointment for my Covid test so I was told to show up the following morning upon opening, and got registered and called when they were ready for me. Excellent system!!

I was able to get in for my Covid test same day.

I was able to get in for my Covid test same day.

I was a walk-in for a Covid test. The staff members were all kind and helpful. I only waited an hour and a half for my test which I consider excellent for the high demand and a Sunday.

The staff was amazing dealing with all the Covid 19 testing and the massive number of people visiting

My experience was pretty good. The nursing staff and doctors were lovely. The front office Consierge was super focused on the paper work side of the house that she got short with me whenI asked her what I thought was a relevant question. I don’t think she meant to be short but when a person is not feeling well, the mantra from the providers should be “people first”. What happened was that because of my symptoms, I qualified for a rapid test. She told me that I would receive my results within 24 hours. I curiously said to her “I thought this was a rapid test” and she impatiently said: “there are a lot of people ahead of you”. I felt the comment sting a bit and pushed back by saying “you did not have to be rude/short”. She then went on to explain that the Poulsbo branch only has one testing machine. Once that was explained to me, it made sense. My point is. Is that slowing down, offering eye contact, and kindly explaining that information up front would have saved me from asking what, to her, appeared to be a dumb question. It made me feel stupid - especially because there were other guests in the lobby. I am pretty certain that the other guests standing there would have liked an answer to my question. To be fair, she was really efficient and I think she was doing a good job and her best. I am merely sharing this as “coaching & learning” opportunity - as a Consierge, she is the window to your company. What the patient sees, hears, and feels at the front desk is as powerful as the care they receive behind a closed door. The young lady that helped me has it mostly right - it would help her to always remember that each person that walks through that door has a story and, they may not know Indigo’s story. It is her job to educate and put the patients at ease. Even so, I would recommend the clinic. I realize that everyone is under a lot of stress. Thank you all for your support and help today with me and my girls.

2nd visit ...COVID-19 test for job. Great experience! Professional and courteous

We are ages 73 & 78 & didn’t feel well. We didn’t know what to expect & was uncomfortable in our new situation, unfamiliar environment, possibility of contact with really sick folks. We had been exposed 7 days earlier to a confirmed Covid positive neighbor. It only took a minute or two - for the receptionist to put us at ease. Respectful, friendly, clearly overqualified for the position. We had done the paperwork on line, a little challenging for us “OG’s” (old guy & old gal) the medical assistant was equally as GREAT! Then the Dr. came in continuing the wonderful care & attention he detail & was so gracious. Never been to this facility or any on Christmas Eve. Of course they were swamped with all manner of health issues & took it in gracious stride. Carole & Irv ❤️🙏🏻🧑🏻‍🎄🎅🏻 Insurance paid the $500 for testing.

Wait time was much better than a previous experience at different urgent care. Was treated quickly and with care. Would recommend to anyone in the area.

We had great service when we went for covid tests! Great staff and very friendly.

A friendly, “we’ll be with you in just a moment”, since they were on the phones…it’s nice to be acknowledged…place is clean and the set up is sooo comfortable…I was a walk-in…filled out forms on my phone, talk about convenient! I got in quickly to see the Dr. I would definitely recommend coming to Indigo Urgent Care!

I broke my leg and tried to get services in several other clinics but was turned away. This clinic gave me an appt on the same day I called. All the staff was friendly, polite, and professional. They were a bit busy but good at managing walk-ins, super urgent, and appts. I highly recommend them for true urgent care needs.

We had one of the best experiences we have ever had here! Friendly staff, very clean, nurse and Dr were both extremely kind and informative. I ended up asking if they had primary care there, it was that good! They do not🤣 But this is my favorite urgent care clinic ever! Highly recommend! Thank you staff at Marysville Indigo!

Everyone was friendly and got me in fast. Dean Ngo was who I saw and he was amazing.actually cared about what I had to say. I have a severe sinus infection and it was the first time I was ever given the option to do a culture to find out the exact bacteria to get the right antibiotic. That is the way it is supposed be. I had to share this because it seems hard to find drs or np etc that take the time to listen, do a thorough exam and care anymore.

Clean, fast, positive attitudes from all - especially both Micas! The Micah who visited me to administer the covid test was very professional and confident. The second Micah was very friendly, personable, and professional with a great attitude and demeanor. Also supportive and helpful. Outstanding!

From the person who answered the phone, to the receptionist, nurse, doctor and staff, the service was genuine, polite and professional. We have found our Urgent Care Team. Thank you!

I got right in and had my test results before I even got home. They are all so kind and very professional.

Everyone was very nice. We walked right in for our covid test. We were grateful they were open on the weekend since we were anxious to know the results.