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COVID testing & Rapid testing near me in Harts, WV

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1.0(1 reviews)
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This clinic has shorter than average waiting periods

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I seen Dr. Muhammad Aslam Klan MD and I have to say he is the best doctor I have seen in Teays Valley Hospital and in general for years he is old school doctor with Absolutely the best bed side manner he makes you know that he is going to do his best and will make you feel better, he says don't worry calm down I will get you taken care of and he does I went in with a very scared and afraid 😟 I wasn't going to make it and his warm and friendly manner made me feel safe and know that he cares about you and your health I seen him once before and he was the same way I wish he was a Regular Doctor you could see in a office cause he is very rare for these days and time I can't brag enough about him he is the best and I wanted to look him up and hopefully he will see this and know how Appreciated Iam and know he is one of the best doctor's I have ever seen in his Field Thank you so Very Much Dr.Muhammed Aslam Khan M.D. your the best !!!!!!! Signed [email protected]
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Recent COVID-19 Testing Reviews (20)

We have been both insured and uninsured over the last 15 years and have been seen at the local hospital (UHC) and another nearby clinic where our PCP is. Our family's last 8 trips to MedExpress have been mixed but overall positive. Six times they correctly diagnosed the issue on the first try and provided initial care, sometimes resolving the issue, sometimes requiring a second visit or a visit to our PCP instead. The 7th time was a pre-surgery covid test which was handled very professionally although there was a significant wait time. Our 8th visit was negative with our primary concern being dismissed, then turning into an emergency requiring hospitalization 3 days later. Overall the staff has been friendly, straight-forward, and professional. The place has been almost spotless every time. The cost was always near the max they quoted and a method of payment was required up front for the times we didn't have insurance.

- Verified patient on 1/15

I try to get a COVID test today, I have downloaded the app and ask me to check in once I arrived. My appointment is 12:20pm and I checked in at 12:00pm, and app told me no one in front of me, but no one calls me in as well, I thought they will text me when is my turn. So I wait in my car. Until the time, still no text messages or nothing, so I walked in. And the rep seems like don’t even know I have an appointment today, and keep asking me all different questions, like are you Anna, I am like no, I am xx. And she is asking r you get vaccines today, I said no, I am here for testing. And she keep asking all other questions on the form which I already filled out on the web. I just wondering the app not really communicating to the clinic, so the rep keep asking me all the same questions again. The second thing is once I sit in the little office, the nurse instead measuring my height and weight, she asking me what is my height and weight to fill out the form. So I provided the answer. She tried to measure my blood pressure, and the number not coming out, and at the end she gave up, and didn’t have my blood pressure. The last thing is when I sit in the little office to wait for my result since I order the rapid test. I saw the sink is dirty with all the water spot on the surface. The one time use ear measurements not full and no one filling up. And the doctor walked in at the end to do a summarize, and her white coat is actually very dirty with black and yellow color around the pockets areas. She probably wear it for a while. But the test results turn out with in 15min, and I am negative. This is what I want to know.

- Verified patient on 7/21

I came in to the facility at 2:21pm gave my name and was told to fill out the iPad and then wait in my car. As such, I went to my car and completed the paperwork online as indicated. This all wrapped up probably by 2:30pm. Then at 3:26pm the facility called to verify my name and why I was there I told her I was waiting for a PCR covid test and that I’m in a Hyundai palisade. She asked me a few more questions and then said she’d be right out. Called me again at 3.29p to ask what type of car I’m in. I explained that I’m in a Hyundai palisade. She said ok I’ll be right out. At 3.53pm I called and spoke to receptionist and said I’m waiting in the parking lot for a PCR Covid test and they said they’d be out shortly to administer the test but they haven’t come out yet and I was wondering if she is having trouble finding my car. The receptionist asked me to hold, came back and said that she just spoke to the girl and that she said I’m ok to go. And I said I am? Even though I haven’t received what it is I’m here to receive…a PCR COvid test. The receptionist said that the girl told her she already tested me and I assured her that no one has been out to my car. Eventually the girl came out and performed the procedure and told me that she thought the last person she did was me. So after spending 1 and 1/2 hours in your parking lot do to confusion, when I do get my results…I’m not 100% confident that the results are mine or those of someone else’s that she thought was me and possibly mislabeled and sent in. Very concerning. And when I arrived the waiting room had one person in there so backlog wasn’t the issue.

- Verified patient on 10/9

I had a very nice experience with it being my first visit at Cary location. Tested me for COVID and when it was negative asked if I wanted flu test to see if that was what I had. Negative for flu. So she listened to my lungs and diagnosed me with bronchitis. Gave me prescription and recommended trying GoodRx for best price due to no insurance. The nicest thing is after negative COVID test she could have just let me leave but wanted to actually take time and diagnose what was going on with me and help me get better. I really appreciate that! Very nice and friendly staff too! Checked in and waited in my car for nurse to call me. I waited maybe 10 minutes and nurse called and told me to come to a door and was right there as soon as I got to door. Walked me to room and had everything for test ready. Did test and told me about 15 minutes and Dr came in about 15 minutes later. Told me it was negative and asked about flu test and did it and it would be about 20-25 minutes and she was back in about that. She then took time to listen to lungs and diagnose me with bronchitis. I was there maybe an hour/ hour and half and most of it was the time it took for tests to be run. But they were in the room after tests were finished right at time they said it would be to run. I did not have to sit and wait forever for someone to finally come back in each time they ran a test, they were right back in after each one. That was very nice since I was not feeling well and wanted to be back at home. I recommend anyone needing the COVID test or flu test to go to Cary location bc they are very punctual and actually care about what is wrong with you.

- Verified patient on 2/3

I had a rapid Covid test on 8/19/21, my birthday, at the site behind Ace hardware Kihei. I got a call back about 3 hours later from a young lady, believe her name was Kate. She informed that I tested positive and to quarantine myself for the next 10 days and if my symptoms got worse to call for further medical help. 10 minutes later she called back and apologized saying after reviewing my file further she saw that I might be eligible for a Special treatment for over 65ers and if i was interested she would set me up with a video appointment with a doctor to discuss further. I told her I would think about it. 20 minutes later I called her # back and of course it went to a message for MMUC and gave me a # to call to get help. I called the number and after getting to the third prompt I got a call from the original number and it was Kate(?) asking if I tried to call back to which said yes that I wanted to to talk to a doctor. While on the phone with her she set me up with video appointment 1 1/2 hrs later. My appointment was at 4:20 with Dr. Michael Jackowitz. He asked some questions, did some calculations, filled out a form and said he would send it over to the hospital put that I probably wouldn't hear back till sometime Friday after he talked to his contact at the hospital to which I thanked him. 2 hrs later Maui Memorial hospital called me back with an appointment for the next day to receive the Monoclonal antibody treatment which I did receive Friday 8/20/21. Beginning this morning I have been pain free and fever free and my other symptoms are diminishing. Because the young lady that called me to give me my results and then call back not once but twice then Dr. Jackowitz took the time from his busy day to fill out a form and apparently push it through an overloaded system, I received my best birthday present ever, better health and Hope and for those I will be forever grateful to both of these special people. Thank you Minut Medical for hiring people who care. God Bless you all, David Flemming

- Verified patient on 8/22

As a person who is highly anxious of being poked and prodded by a doctor or dentist, I believe that I couldn’t have had a better experience than the one I had when I went in for a nasal swab at 1:40pm on Tuesday, February 16th at the Aurora Avenue test site. The greeter/intake gal, Tyler, was very friendly and kind and addressed my anxiety when I told her it was my first Covid test and that I was really scared. She assured me that it was quick and not any more uncomfortable that when you mix your wasabi/soy a little too strong at the sushi restaurant. Then, thanks be to God, the administrator of the test, Matt, was extremely patient with me (I am grateful that I thought to go at a not busy time so that I didn’t feel extra anxiety thinking I was holding up the queue). He described what would happen, how long it would take, and told me it would be okay. This helped me stop being jittery and relax enough to give it a try. I got really scared with the first attempt and how it felt, and Matt immediately yet gently removed the swab so that I could take a break. I asked him if it was going to go in further than that and he said “Oh yes” and I immediately started crying, hard. (This would be my only request of him the next time I perhaps have to see him: to intonate causally the ‘yes’ in order to help to minimize anxious patients’ fears going into a second attempt. Other than that little Matt let me take the time I needed (45+ seconds I’d imagine) to collect myself to try again, and suggested I step back to lean on the wall to support myself and be able to relax more. That helped enough to perform the swabs (1 in each nostril), along with his verbal comforting while doing the swab, and it helped me A LOT (I emphasize this) that he counted down the last 4 seconds. I cried again afterwards out of shame for falling apart (I am nearly 40 years old), and Matt told me I did a great job and allowed an elbow bump, though I wish I could’ve given him a hug. Thank you Matt. And Tyler! Heather the midday, middle-aged five year old.

- Verified patient on 2/16

Everything was ok, except for the fact of my having a 9am confirmed appointment (for which I was asked to be there 10 minutes early - so at 8:50AM, which I was!). I didn't know whether to go in to the waiting room or actually wait in the car (though my text had said I should wait in the car, I didn't know if that meant until my appointment time of 9am or when I could actually be seen!). I went in to the waiting room about 7 minutes after 9AM to check & after speaking with the clerk, was told to wait in my car & that the wait time could be an hour PLUS to be seen (mainly due to other walk-ins that had been there when the doors opened at 8AM & didn't have appointments!). I had booked this 9am appointment to get a rapid Covid test (due to my grandchildren having contracted it while I was visiting them in another state the previous week). In most offices, if you have an appointment time scheduled, you are called or seen very close to that time. I wasn't seen for another 45 minutes after my appointment time!! When I was messaged to come into the waiting room, I was again asked to have a seat until my name was called. That happened about 5 minutes later, so I was thankful for that. As I had an important legal phone call that I was required to be at home by 10:30AM for this morning, I was now getting very stressed for getting the test done & leaving so I could get home for this required phone call. I understand the need for getting medical info from a patient and answered all of the med techs questions, but feel I could have answered all of them online (as I have for other doctors I must see also) and saved at least 10 minutes time. Maybe expanding the online information pages to collect history, medications, etc, would help expedite the process more! After the med tech finally got my Covid test done, she ushered me into yet another room (now 2 rooms that would have to be sanitized after I'd left them -IF they indeed are!?!) to sit and wait for my result. I was in that room about 2 minutes when yet another medical person (a man this time) came in to talk with me about the test & what the results could show. It was at this point I reminded him I had already been vaccinated & had no symptoms & asked if they could call me when they got my results as I HAD to get HOME for this phone call (which was to be a hour and 1/2 AFTER my appointment time was scheduled for a simple Covid test. I literally FLEW across town to get home so I could hit the bathroom before the phone began ringing, which it did as soon as I was back to my desk at home only a minute later! Unless I am there at the front door at 8am, I doubt I'll go back to this office again as time doesn't seem to be in my best interest there. Put more online for completing the patient's history prior to them showing up for their appointment (which...oh...may be up to an hour or more later than they've been requested to show for!). Sure would speed up the slow process I think~

- Verified patient on 9/13

I was not sure what to expect, bringing in my coughing/wheezing/temp running 11 year old during a pandemic. I had her wait in the car while I checked in and there was a line literally out the door. Glad I had made an appointment. Upon seeing the line I was super worried about being rushed out, or having to wait a super long time. Our appointment was at 3:30, we were checked in around four. From there everything just got better. The staff was very friendly, kind, and sensitive to a sick, scared, little girl. They offered us a drink and we’re very nice. The nurse who took vitals was amazing, and very good with my daughter. She was gentle when administering the covid test, and very patient. The doctor came in and actually understood I was letting my girl answer the questions, and she asked my daughter them after that. I can’t answer all the questions, I’m not the one sick. The doctor took the time to be kind, patient, and more patient. She told us her thoughts and took the time to draw a diagram so my little girl could understand. She answered all seven million questions Katie had, and then asked me if I had any. The provider gave me a suggest plan and made sure I was okay with. Including what tests, why, what she saw and heard, and times on about how long each would take. We left with a COVID free little girl with a nasty case of bronchitis. The little girl left happy because the doctors office gave her hot chocolate, and was nice. We were there two hours, but it was time well spent and would have been much longer at an ER with out the care we received from indigo.

- Verified patient on 11/8

Very covid protective protective gear, nothing ever beats getting something free, they acknowledged very quickly when it hurt going so far up in my nostrils and gave me time to recooperate without me having to ask. Every concern and question I had about any of the process they answered with ease so I knew they were very knowledgeable about the work they were doing. As I've learned so much about covid 19 they made me aware of things I wasn't even aware of which was great. Each person I dealt with were so kind and considerate. When it comes to most people it doesn't even register how much the small talk or a crack of a joke with a patient goes along way when it comes to patient care and can turn there whole experience into something they thought wasn't going to be anything fun or feel friendly with others but they excelled in this tukwila location in every single step of the process. If I had time to get all there names they deserve to be recognized as great, caring, understanding, and down to earth people. I've had to get tested for covid five times now before each procedure at the hospital and this tukwila location covid testing site by far is the best of the best. I love meeting people that I can easily tell they like helping others and want to do there best to help you. One thumb up for being free testing then the second thumb up for every single person at this location were top notch. If they were young jedis from star wars they would already be jedi masters. Thank you again. I could keep going on and on how great this experience was but I think anyone who reads this will understand how great the experience was and now I will drive past others if needed to get tested again just for the people helping their. Thank you. God bless.

- Verified patient on 12/12

I was instructed online to drive up at 3:40 for a 3:55 appointment. When I arrived I was directed by a uniformed and masked SPD officer to a lane where there were 3 vehicles waiting in line ahead of me. Affixed to the post of the covered open air testing area was a large sign advising the Covid test station was being run by the SFD and UW. The process ahead of me moved forward in a timely manner. When I was first in line I was greated by a person fully suited, masked, and gloved. She verified my name and date of birth verbally, put a tag on my windshield, and moments later I moved forward to the first station, where a cheerful person, again fully gowned, masked and gloved, verified verbally again my name and date of birth, gave me a consent and information form, and an empty vial with my contact information and date on it, and directed me to drive forward. At the test station the SFD EMT, again fully masked, gowned, and gloved, with the addition of a clear face shield, asked if my vehicle were in park with engine off. I confirmed. She asked to see the vial label and that I hold it during the test. She asked what my symptoms were and if I had been tested before. Upon my negative response she explained the procedure in detail. She verbally instructed me to position my head comfortably, pull my mask down off my nose and leave it over my mouth. She then instructed me to breathe normally as she inserted the test swab in my right nostril. Her manner was calm and reassuring. The insertion was uncomfortable, but not intolerable. My eyes began watering. Upon completion of the right nostril insertion, she allowed me a moment, instructed me to reposition my head slightly, and advised that the sensation I would feel in my left nostril may be stronger than the right. She again requested that I breathe normally during the insertion. The left nostril insertion was more uncomfortable but not intolerable. She thanked me for my patience and advised thst the test results would be available in 24 to 72 hours and wished me a good day. I exited the facility under the direction of a uniformed and masked SPD officer at 3:53pm.

- Verified patient on 12/13

I never went inside. ALL Covid testing and sign-up was done outside by instructions clearly stated on their front door and windows…. and I briefly waited comfortably in my car. Easy to navigate the website. Quick test and fast results! My only concern is in re: to the paper result copy you get. It looks almost “homemade” and is in funky print black-n-white. A colored document would “appear” so much more professional and legit. I just hope the “professional Concert event” that I’m attending this weekend will except it as real and legitimate, and won’t think that I made it up myself. It honestly looks like something I could have typed up at home by pulling some “standard form” off the Internet. I am one of those people that came here to get a test NOT because I was ill, but because I needed to show that I have had a TRUE negative result in the past 48-72hrs. as is REQUIRED by this facility, and which I DID!! I thought : “YES, I am UN-vaccinated (for my own personal reasons) but, I am WELL, and I can therefore attend a performance in a very nice and well established performance hall, likely even sitting shoulder to shoulder, because I Legitimately went out of my way to make this test happen.” However, this doc falls short of “appearing” top-notch professional, EVEN THOUGH everyone I came in contact with either by phone or in person at this facility was incredibly professional! An identification stamp, an attached colored brochure representing the clinic, or even a “live” signature (added just before handing it to me) would’ve been better than this. I am just hoping and praying that this works to admit me to this special event, which was always my intent for doing this in the 1st place. Maybe my comments here will help in some small way to improve the professionalism of the documentation that you receive after getting your test done. Everything else about this facility was extremely pleasant and swift. And the employees were terrific! Wait Time = wonderful. Check-in = swift. Booked thru my smart phone. My cost for this test is YTBD due to not knowing up front, because I never called my insurance provider 1st. But I wasn’t worried about that from the get-go. It’s a great place to SUPPORT!!

- Verified patient on 11/12

I will start off by saying I have used this urgent care a few times and have been extremely happy with the care we have received. However, this one is a different story. I made an appointment due to high fevers, body aches, and chest discomfort of 5 days. The sweet LPN who took care of me listened to my concerns. She decided to swab me for the flu. As she was taking my swab to get tested the APN opened the door to our room. She was speaking to the LPN she said “did you get a PCR on her, this is probably COVID, not the flu”. I had explained to the APN that I had just tested negative for COVID two days ago, that I really did not think that’s what this was. She got a rapid COVID test which was negative. She then said she would send it off for PCR and that it would probably be positive and that’s what we were dealing with. I asked her for a chest X-ray. She stated “your lungs sound fine”. She offered to draw blood work, I agreed. She sent us on our way telling us it was most likely COVID and that we would get the results tomorrow. My husband left from the urgent care and brought me to the ED where I am admitted for double pneumonia and having a sepsis work up. I’m glad I advocated for myself and didn’t settle for a COVID diagnosis. If I would of waited too much longer I’m scared about how much worse it would of gotten. I think it’s always wise to listen to your patients and not jump to one conclusion so fast ( and yes I have been fully vaccinated for COVID as well). But I am thankful for the sweet LPN who seemed as she was concerned!

- Verified patient on 11/27

I came for a Covid-19 test. The system you all have in place for Covid testing is confusing and inefficient. I couldn’t find information on your website how to get a test, so I showed up early this morning to be there when you opened. This is my second time coming to you for a test, and last time it was kind of a whoever gets there call in first gets seen first deal. This time, your machine told me to make an appointment online. The website was really hard to get to work. When it finally did work, it told me I made a virtual appointment. I got out of my car (wearing a mask of course) to ask the dr/nurses doing tests if this was working and I was told it works, just keep calling. So I kept calling (more than 30 phone calls) until I reached a live person. Then I was told my “virtual” appointment was the actual appointment and that I should come back at that time. I was in your parking lot for 1.5 hrs trying to figure this all out. The lady next to me said that this was her 3rd unsuccessful attempt at trying to get a test from you guys. I know you all are incredibly busy and the volume of tests is probably insane, but there has to be a less confusing and more efficient way to do these tests. When I came back for my test, everything was pretty much as expected and the staff were very friendly.

- Verified patient on 11/17

I cannot express how grateful I am to have this ProHealth facility nearby. Even in these crazy times, the facility was, as always, clean, dependable and filled w caring employees. I had called my primary for an appointment, thinking I had a severe sinus infection. Understandably, as some of my symptoms overlapped w COViD 19 symptoms (severe headache, dizziness, nausea), she asked me to go to a (different) urgent care instead. I knew better, and went to Pro-Health immediately. While I had the option to make an appointment online, they were running 3 days out, so I tried my luck, and walked in. I knew I could count on their safety protocols. I was the only person in the large waiting room. There was a receptionist on the phone when I arrived, it wasn’t 5 seconds later that a second appeared, took my info (I wanted a rapid COVID 19 test first, in case). He apologetically explained that he would call me on my cell when it was time to come in. I laughed: under the circumstances, I expected to wait upwards of 3 hours! They texted me a link, and I filled out paperwork in the car, then rec’d a link letting me watch my exact place in line, in real time. Clearly, they have some staff dealing w walk-ins, and others with those w appts. I was called in less than 50 mins later! This was my first COVID test, and we’ve all heard stories about that nasal/“brain” swab! This technician was thorough, but gentle. No sudden poke, but gentle twisting in both nostrils, sure to get at different parts of each nostril. I was asked to wait in the room for results, which came back (negative🤗) in less than a half hour. The Dr who came in to follow up about my sinus infection was professional and personable. As I’d had no fever, and was already taking Flonase, he started me on a 6 day course of steroids. 2 1/2 days in, and I already see an improvement!! I have used Pro-Health for years, whenever I was unable to see my primary. I have never once been disappointed. How they can handle the amount of people they are, while keeping patients apart, is nothing short of amazing!

- Verified patient on 1/16

I have been extremely sick for four days now and I have been here several times and I always had a great experience but this time they did not offer to take my temperature or check my oxygen all they did was take my blood pressure The doctor did listen to my breathing and then they give me a shot and the doctor told me he was going to give me some medicine they did not do an x-ray on my chest which is extremely congested and feels like I have a horse on top of me it was late when I got there and I understand they were tired and ready to go home but still yet when a sick person comes in you would think they would take care of them as they would if it was in the morning. I was very disappointed and I am still very sick and will probably end up having to go to the hospital maybe that’s where I should’ve went to begin with but I will not use Sevierville Hospital so I have to go to Knoxville and I have no energy and really don’t know that I want to make that drive by myself. I know you can call an ambulance but I don’t feel like this is an emergency but if my breathing does not get better maybe it will be. I just feel like they could have done more as far as check me out instead of just giving me a shot and a Z pack and prednisone and sent me home. I really just feel like they should’ve checked my oxygen they should’ve checked my temperature and they should’ve at least done a chest x-ray I was just very disappointed this time. I recommend them because it is always been a good place but I’m trying to just make it out as the fact that they close at eight and I got there at seven so they were ready to go home. I tested negative for Covid but not that I want that Q-tip shoved up in my nose but I really don’t think they are testing right because it just barely went up in my nose. I feel like they should do a different type of Covid test if they don’t know how to put the Q-tip in the nasal and actually get a good swab. Just makes me wonder do I have Covid and have I exposed others so I am being very safe at home and staying away from everyone because I am so sick I have no energy and I really can’t drive right now. And I don’t really have anyone to help me because everyone has a life and it’s kind of hard to ask them to stop what they’re doing to take me to the doctor that may take hours you never know. I just thought that urgent care was my best bet because it has always been in the past this time I really just feel like they were done with the day and wanted out of there. If I’m not better in a few days I’m going to have to go to the hospital and I don’t want to. Then I will be exposed to all those germs that has been brought in there. I have a very low immune system and catch everything and anything so I’m scared to go to the hospital but at the same time if I get worse or do not get better I’m going to have to when I really feel like the urgent care could’ve helped me better than they did.

- Verified patient on 5/15

This is my second visit to PrimaCare for Covid testing. The first visit was wonderful and it was a smooth process. The second visit was great up to the point of speaking with the doctor. Her name is Shana Fakkel. I wanted to retest to make sure I am negative and be able to leave home isolation from being almost two weeks in a room, have peace of mind to be close to my parents which both are 65+ years of age, I live with them and not live with the uncomfortable feeling that I can be COVID-19 positive and affect the people around me. In short, Ms. Fakkel, which I will not even want to call her by Dr. had the audacity of questioning my retesting decision by asking why I would want to make my health insurance pay for another test to have peace of mind. I was shocked! First of all, that is none of her damn business and I have the right to test whenever I feel like it and charge my insurance whenever I feel like it if I PAY FOR IT! Second, she should do her job more professionally and not use a criticizing tone to her patients. I was NOT happy! On a positive note, I still got my test and the rest of the staff is great, so I still recommend this clinic, but it’s sad that one person can ruin it for everyone. I hope to not see her again in the future if I decide to return to PrimaCare.

- Verified patient on 1/6

This is my 3rd time over the past few months that I have been to this location for Covid testing. The first 2 times everything & everyone was AMAZING!! This time I also came for a Covid test and the staff Stacy that was assigned to take my vitals as well as perform my Covid test was THEE ABSOLUTE WORSE from her attitude to her poor bedside manner and want to be argumentative with me when I asked for someone else to do my test. The first issue was when she went to take my temperature with the “under tongue” thermometer and I pulled my mask down she said “no keep your mask on” and was about to insert the thermometer in MY NOSE! Then she corrected herself and proceeded to take it under my tongue. Next she starts to perform my Covid swab test and aggressively dug deep in my nose and swirled the swab more then 15 or so times AGGRESSIVELY...when I moved in discomfort she rudely said “you need to stay still” When I explained to her that this is my 3rd Covid test here and nobody else aggressively dug that deep and long she rudely said “well we all have our own technique” At that point I asked for someone else to perform the test and Wendy came in and did so with ease! As I was explaining to Wendy what the issue was with Stacy all of a sudden Stacy popped back into the explain herself. When I was done I spoke with the office manager Jessica and she was also very professional & pleasant like all of the other staff besides Stacy. I will continue to use this facility but not Stacy. Even if she was having a bad day like we all do sometimes...her unprofessionalism is unacceptable.

- Verified patient on 5/16

Made appointment online last night for 12:45 pm on 10/29/*** for a covid test for work purposes. I arrived 10 minutes early as stated , and waited in my vehicle for 1 hour and 27 minutes before i was able to be seen by a nurse , who administered the test and took vitals , and asked questions , he was very respectful and took his work serious , then he stated the doctor would be in soon to look me over , i waited almost another hour , 47-55 minutes for the doctor to come into the room , i walked out to the nurses station once , and spoke with my nurse to inform him, i had 30 minutes before i had to leave and get my children. He said she wouldn't be much longer i needed to wait , so i did and she came in about 20 minutes after that conversation, they were very friendly , she apologized for the extremely long wait time , and was very sincere and kind , i jokingly said they making you work through lunch and she sadly informed me that she hadn't gotten to eat lunch and it was 3:15pm . I hope you actually read this and possibly give your valued and extremely amazing workers a easier way to take their breaks when your establishment is packed , they deserve a few moments to breathe and eat as well , other than the long wait they made me very comfortable . And i am satisfied with their professionalism in hectic work days .

- Verified patient on 10/30

The reservation process and site location needs to be improved. When I booked the reservation, I never received a confirmation email. When I called the telephone number to confirm my appointment, there was no record of me making the appointment on line, however 1/2 the info I provided via online registration was in the record. Why only 1/2?? The person on the telephone line was EXTREMELY helpful! She called the site staff, kept me on the telephone line and gave me real-time updates until we could straighten it all out. Your system needs to confirm immediately once registration is complete. If I hadn’t called ( as a senior citizen, I had to arrange travel to your site with my daughter) we May have been turned away. That would have been a major problem for us. Thankfully, your attentive staff were able to accommodate us. The other suggestion is better signage and direction at your Ardmore site. We looked around for 20 min and had to ask the nearby fire Dept for directions. The address you have on the website doesn’t exist on Google Maps or Waze ( GPS). You should have a portable sign on Lancaster Ave or tell people the location is at back of IHOP parking lot and in between post office location. A number of patients were heard complaining about location/poor signage & directions. Otherwise, I commend the county and providers there for responding in such a responsible manner to the Covid testing needs of county residents. Well done, and THANK YOU!

- Verified patient on 10/6

I have know Dan Murtha thru business networking, many years. He has always dine amazing work with overall operation. I got to witness that when I set up and had a COVID test. I called s few days ahead, to schedule. The lovely female staff member instructed me that if I fo online to register the day before (8am is when schedule is set up for next day) that I should be able to get 3 appts in together, without trouble. Wed, I had alittle difficulty registering my hubby. I called and spoke to Clinical staff member Erica. She assisted me with online registration. I was stressed with the idea that my hubby had been exposed to the virus, and myself and my mother in law also had to be tested. I wanted to make sure that all 3 of us were tested in 10 min time frames consecutively. Erica was compassionate to my needs, registering us from her end. I was able to fill out insurance from my phone easily. I liked how I was informed via text, and could check my wait time. I arrived 20 mins early, and did not have a long wait time. Outside of building looked clean and neat. Inside was decorated in relaxing neutral colors with a modern feel. Immaculate! Very large waiting area allowed seating to be properly spaced, and then some! Aliki Galandos took our info from car, called us to come in, and brought us back to complete testing. She was patient, answering all of our questions cheerfully. She explained process and allowed time for any other questions.(first time for all of us!). She explained timing of pcr test results, and how to retrieve them thru Lab Corp online. Excellent experience. We left extremely satisfied. I have always referred family and friends to this Urgent Care since I met Dan, and saw his passion regarding his extremely well run front end staff and clinical team. This week I got to witness the great care myself, and I was not disapointed!

- Verified patient on 1/16

Harts COVID Testing & Rapid Testing

Types of COVID Tests

There are two types of coronavirus tests (COVID-19 tests) available, those that can test for a current infection (viral test) and those that can test for a past infection (antibody test).

Viral COVID testing can be done in a few different ways, the most common being nose swabs, but saliva tests are becoming more popular. Some tests are processed out on-site and can provide results in as little as 30 minutes. These are called rapid COVID tests. The majority of tests, on the other hand, are collected at the clinic on-site and then submitted to off-site labs for processing. Results can take up to 2-3 days to arrive. 

Antibody testing looks for a past infection and may not reveal if you have an active COVID-19 infection because antibodies can take up to three weeks to form in your body. The presence of COVID antibodies may help to prevent you from becoming infected with the same virus again; but, because the clinical understanding of COVID-19 is still developing, it's unclear how long that protection will continue.

Who should get tested for current infection

The CDC currently defines four instances where COVID testing is recommended:

  1. If you are experiencing symptoms of COVID-19 including fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea.
  2. If you have been in close contact with someone with confirmed COVID-19. Close contact is defined as within 6 feet for a total of 15 minutes or more over a 24-hour period. If you have been vaccinated, or tested positive in the past 3 months and not experiencing symptoms, you do not need to be tested.
  3. If you are unvaccinated and participated in high-risk activities where distancing is not an option. This could include travel, large social or mass gatherings, crowded indoor settings, etc.
  4. If you have been referred to get a COVID test by your healthcare provider or local health department. 

How is testing done for COVID-19?

Most COVID tests are collected by a nasal swab. A member of the medical team puts a swab inside your nose for a few seconds on each side to collect the sample. After that, the samples are packaged according to CDC guidelines and tested on-site or transported to a facility for testing. The lab will test samples for the presence of the coronavirus (SARS-CoV-2), which causes COVID infection and either your care provider or the lab will notify you with the results as soon as they are available.

PCR vs Antigen Testing

Viral COVID tests are available as molecular and antigen tests. The molecular test, also known as a polymerase chain reaction (PCR) test, usually delivers results within a few days since most of these tests are sent to offsite labs for analysis. The average turnaround time for PCR test results is 48 hours, but in some instances may be significantly longer due to backlogs related to insufficient lab volume and capacity. Antigen tests are also known as rapid tests and have an average turnaround time of between 15 to 30 minutes.

Both PCR and rapid COVID tests can be used to test people exhibiting symptoms of COVID-19, those who were close contacts to COVID-19, and those without COVID-19 symptoms who live or work in a high-risk setting (such as a nursing facility); or those individuals who are identified as part of outbreak detection and response. The rapid COVID test is also recommended for the screening of residents or healthcare workers at skilled nursing facilities along with a PCR confirmation, and for repeat screening for the early detection and prevention of outbreaks in congregate settings (such as schools, workplaces, and prisons).

COVID testing is available for free under the Families First Coronavirus Response Act, which includes testing for those without health insurance. To reduce the risk of facing extra costs related to COVID testing, ask your primary care doctor to recommend a free COVID test site, and confirm there are no charges or fees for the test that are not covered by your insurance plan. Additionally, avoid getting a COVID test at a hospital or free-standing emergency room, as these facilities may charge fees for COVID testing and related services.

COVID-19 Testing FAQs

  • How much does COVID testing cost in Harts?

    In many cases, COVID testing can be free. Many state and local health departments continue to offer free testing to community residents as part of their response to the pandemic. In other cases, commercially insured patients, or those on Medicare or Medicaid, may receive testing at no out of pocket cost, or with a nominal office visit copay. For cash paying patients, or those that need rapid COVID testing which will deliver results in under an hour, COVID tests can range from $50 to $150 each. It is best to call your healthcare provider prior to getting tested to better understand the cost of the specific test you require.

  • Where can I get free COVID testing in Harts?

    COVID testing is available for free under the Families First Coronavirus Response Act, which includes testing for those without health insurance. Check with your Harts-area health department as they are generally a good source for free COVID tests, or can at least point you in the right direction. Additionally, you can ask your primary care provider to recommend a free COVID test site.

  • Where can I get COVID testing in Harts?

    COVID testing is available at many outlets near Harts including urgent care centers, retail clinics, primary care offices, health departments, and more. Different venues will have different types of tests available, many at different price points. Some testing sites are allowing walk-in patients, however, many are still requiring some degree of advance booking to control patient volume.

  • Where can I get a rapid COVID test in Harts?

    Rapid testing—both PCR (molecular) and antigen tests—is offered through many Harts-area urgent care centers and physician offices, usually at an additional cost ranging from $50 up to $150 per test. Usually this will allow you to get results back in under an hour, and require advanced booking through the provider. However, if you can wait 24 hours for your results, many labs are turning around send-out lab tests in that time frame, which could save you some money.

  • How to make an appointment for COVID testing in Harts?

    Same-day and next day appointments for COVID testing in Harts are bookable directly through Solv. Simply browse the list of healthcare providers conducting COVID tests above, find one with a “Book Online” button, and book a time that aligns with your schedule stating “COVID-19 Test” as your reason for visit.

  • Can I get tested for antibodies if I am sick with COVID-19 Harts?

    An antibody test for COVID-19 might inform you if you previously had a coronavirus infection. Because it can take between 1–3 weeks after an infection for your body to develop these antibodies, an antibody test during an active infection would not be successful. To see if you are currently infected, you need a viral test.

  • Do I need a COVID test if I have been vaccinated?

    Even if you have been fully vaccinated, if you have been exposed to someone who has COVID-19, experts believe that you should be tested yourself, particularly if you are experiencing cold and flu symptoms commonly aligned with the coronavirus.

  • How long does COVID testing take?

    Getting a COVID test is quick. Most tests are done with a nasal swab, which takes less than a minute to swab both nostrils. Depending on where you get your COVID test, this means you could be in and out of the testing site in as little as 10-15 minutes. During busy times—particularly around holidays—testing sites may be busier than usual and wait times may be longer.

  • How long does it take to get COVID test results in Harts?

    Most labs are returning send-out molecular (PCR) COVID test results within 24-48 hours of the test. Some sites take longer, so call and ask if the reason for the test is proof for travel. Rapid COVID tests are processed on-site and are able to deliver results in under an hour, sometimes in as little as 15 min.

  • Do COVID tests detect the Delta variant and Omicron variant?

    Regular COVID tests are able to detect both the Delta variant and Omicron variant in that they can determine whether or not you have the coronavirus. However, they can't tell which variation is involved. That would necessitate genomic sequencing, which is a different process from regular virus testing that not all labs can undertake. Sequencing is uncommon and can cost up to $100 per test. Since the treatment is the same for any variant, it is not clinically useful to an individual patient to know whether the infection was caused by a variant or not.

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