American Family Care is one of the largest urgent care providers in the United States. With 374 locations across 277 cities in 27 states, American Family Care (AFC Urgent Care) strives to provide the best urgent care to its patients.

Type of provider: Urgent Care

Number of locations: 8 within Knoxville, TN

Website: afcurgentcare.com

Jan 04, 2022 · Knoxville, TN

This was my first experience with AFC Urgent Care. I was extremely pleased with the staff. From the beginning to the end of the testing procedure. I would certainly recommend AFC Urgent Care.

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Jan 04, 2022 · , TN

I had a 1:00 appt for COVID-19 testing. When I checked in, they told me they were running 3 hours behind. They said they would text me when to returned. They texted me at 4:00 to say they were still running behind. I was finally texted at 5:00 to come to the lobby. Throughout, Kimberly was polite and professional. You have a gem there. I saw Lisa who was equally professional and competent. You really need to give those people more staffing.

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Jan 02, 2022 · , TN

Other than testing positive everything was excellent

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Dec 30, 2021 · , TN

I have been to this AFC location multiple times (for COVID and non-Covid issues) and have been pleased with my treatment every time! My latest visit was for a Covid test and I knew there would be a long wait. I was informed of my wait time when I arrived, was sent an wait-time update text during my wait and actually got in quicker than anticipated! I truly appreciate this clinic and their staff ( ESPECIALLY DAVID AND JANET)! Janet and David never rushed me while I discussed my symptoms/lack of symptoms, expressed my concerns and answered ALL of my questions during my visit! I can not imagine the stress that health care workers are going through right now (and all throughout the ongoing COVID pandemic), but greatly appreciate the professionalism, caring and friendliness shown by all the members of the Chapman Hwy AFC clinic staff! THANK YOU AGAIN!!!🥰

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Dec 20, 2021 · , TN

Online This time the nurse that tested for COVID flu and strep was efficient with testing so it was less bothersome and less painful. She was a pro. The office should buy her shoes for her as a gift.

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Dec 16, 2021 · , TN

1st time patient here. Been sick, struggled to find a location that could get a vivid rapid test within less than 6 hrs. They had an opening that was almost perfect for my travel time. Booked it. Girlfriend wanted tested too, they saw her as well. Staff was very good, felt like we made friends when we left. NP/Doc was very professional and explained things exceptionally well, also provided scripts for possible (likely but unconfirmed) flu/sinus infection. Great experience altogether. Highly recommended.

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Dec 16, 2021 · , TN

This was the first visit to this clinic. The facility was clean. My son was tested for flu and strep which was surprisingly negative since he could not swallow due to his throat being so incredibly sore. The doctor did not prescribe antibiotics in which I feel that an extremely sore throat with excessive green phlegm was really needed. She only prescribed mouth wash and something for occasional cough. He still 2 days later has an extreme sore throat so not really sure what move to make next.

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Nov 30, 2021 · Knoxville, TN

It was an overall good experience. Although I had a lengthy wait time before being seen, I understand it was because of risks and to protect others. The check-in process online was alright and Dr. Congress was very nice and I appreciated that she would sit down and just genuinely listen and would offer her advice. The person who conducted the tests was also very nice. I also appreciated how quick the service after being seen was. I would definitely recommend this place in the future.

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Nov 28, 2021 · Sevierville, TN

We were in town only for the day when my daughter’s throat got much worse. It was easy to get in to be seen, great social distancing, acceptable wait time, and friendly staff. The nurse testing for strep and Covid did a wonderful job at calming my daughter down.

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Nov 26, 2021 · Sevierville, TN

From start to finish, my experience was excellent. I have used this Urgent Care before, and I find it the best in the area. The staff is kind, understanding and patient. They do not rush you through the process and do all they can to make you feel comfortable the entire time. They are as thorough as they can be so as not to miss any critical information. I felt like everything was clean. Safe distancing is a priority. I highly recommend AFC Urgent Care and commend the staff on their professionalism and care.

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Nov 23, 2021 · Sevierville, TN

Everything was so nice! I have had recent bad experiences at other urgent cares, but this is the best one yet. I will definitely come back!

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Nov 23, 2021 · Sevierville, TN

I came in from out of town to visit. Had a sinus issue and made appointment with the clinic. I got in on time and the staff was so helpful and so friendly. Made me feel at home. Doctor Mooser was the best. Very informative and knowledgeable and really cares about the patient. I would recommend this urgent care to anyone. This clinic is ran the way a clinch should. Five stars. Thanks

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Nov 23, 2021 · Sevierville, TN

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Nov 20, 2021 · , TN

Amazing staff!!! My husband and I’ve AFC Urgent Care. I broke a rib and had to go there. My husband broke his foot and went. We are always treated with respect and the associates truly care about us.

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Nov 19, 2021 · Sevierville, TN

The staff was very courteous and professional. I was from out of town and was helped and guided every step of the way. I would highly recommend this Urgent Care. Thank you for helping me.

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Nov 19, 2021 · , TN

Had to take my mother in after a fall. The whole staff was incredibly friendly and compassionate. Highly recommend this clinic for urgent care.

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Nov 17, 2021 · Sevierville, TN

I have a wonderful PC in Knoxville but was at my daughters 2 mi from Sevierville TN AFC. I have used them several times as well as the one in Fountain City AFC. They never disappoint & I received excellent care from the time I walk in the door. I usually make an appointment ahead to shorten waiting & fill out the paperwork online. The MA that checked me in as well as the doctor were very thorough. I was quite sick with a respiratory COPD flare up & prescribed proper meds. You WILL receive excellent care. I was in & out in one hour & that included results of flu, strept & COVID tests. Try to remember if you do have to wait they are humans & sometimes they have staff out sick too.

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Nov 11, 2021 · Sevierville, TN

This is our go to urgent care... the first girl in the front was very unfriendly when I went to check my daughter, saying just go wait back in the car, after 40 minutes and I didn’t receive a text about being checked in, I went back in to find out she never checked my daughter in... once we were in a room all was great as usual

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Nov 09, 2021 · Sevierville, TN

This is our go to Urgent Care for several years now and have always had great experience, however this visit left me completely puzzled... my daughter had injured her hand, from pinky to wrist, no fracture was found however it was recommended to wrap it for stability for now. The physician wrapped her arm from wrist to elbow with an ace bandage instead of protecting her pinky and hand. I spoke up because I have been trained to wrap and cast. We moved to a different room where she proceeded to make a wrist splint and wrapped my daughters hand and arm leaving my daughter unable to move her fingers or her thumb... how can a physician not know how to properly splint and wrap an injury... (I rewrapped after we left supporting her pinky and wrist) This is not the first time we have gone there with injuries like this, however this is the first time I have experienced a physician unable to do this, and I worked in urgent care for 5+ years

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Nov 08, 2021 · , TN

Everything was pleasant and professional. Was covered by my insurance. Wait time was very short. Check in was really good. All I had to do was walk in without an appointment.

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AFC Urgent Care, Knoxville

AFC Urgent Care

Open until 8:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Nov 28Closed

6108 Kingston Pike, Knoxville, TN 379196108 Kingston Pike

4.75(8.6k reviews)

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97% of patients recommend this clinic.

Everyone was professional and nice to my 9 yr old. Had a bicycle crash but they took care of him and made him smile. Thank you.

AFC Urgent Care, Fountain City

AFC Urgent Care

Open until 8:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Nov 28Closed

5150 N Broadway St, Knoxville, TN 379185150 N Broadway St

4.77(11k reviews)

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97% of patients recommend this clinic.

Scheduling was fine and I didn’t have to wait too long to be seen, The male NP that examined me was also great!!

AFC Urgent Care, Chapman Highway

AFC Urgent Care

Open until 8:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Nov 28Closed

7564 Chapman Hwy, Knoxville, TN 379207564 Chapman Hwy

4.74(7.6k reviews)

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96% of patients recommend this clinic.

Came in with intentions to get a shot steroids nurse practitioner Debbie check me out talked with me ordered up the shot followed with a prednisone pack and muscle relaxer I would definitely use them again all of the staff was very friendly and kind and informative

AFC Urgent Care, Powell

AFC Urgent Care

Open until 8:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm

233 E Emory Rd, Powell, TN 37849233 E Emory Rd

4.95(22 reviews)

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The front staff was friendly, the NP was also friendly and knowledgeable. She listened to me and helped me. I scheduled my visit on the app and it was great. The office is clean and calming (important because I hate going to the doctor’s) I highly recommend them.

American Family Care, Cedar Bluff

American Family Care

Open until 6:00 pm

Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 6:00 pm
Sun 8:00 am - 6:00 pm
Nov 27 8:00 am - 4:00 pm
Nov 28Closed

9203 Kingston Pike, Knoxville, TN 379229203 Kingston Pike

4.68(110 reviews)

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American Family Care, Hunter's Crossing

American Family Care

Open until 6:00 pm

Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 6:00 pm
Sun 8:00 am - 6:00 pm
Nov 27 8:00 am - 4:00 pm
Nov 28Closed

1015 Hunters Crossing, Alcoa, TN 377011015 Hunters Crossing

4.5(140 reviews)

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I found the clinic staff to be friendly and efficient. I like the fact that I see actual doctors. I have been several times and have never had a bad experience. Thanks AFA.

AFC Urgent Care, Farragut

AFC Urgent Care

Open until 8:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Nov 28Closed

700 N Campbell Station Rd, Farragut, TN 37934700 N Campbell Station Rd

4.82(6.5k reviews)

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96% of patients recommend this clinic.

I walked in with an injury from a fall. The lady behind the desk worked to get me back immediately. The nurse was very kind and gentle with my arm. They got me in for x-rays, got my arm cleaned up and bandaged, gave me a tetanus shot, and had a diagnosis of no breaks--just abrasions and contusions. The PA was very kind and informative. She got me into a sling, gave me a prescription for muscle relaxers, and I was on my way in about 1.5 hours. This clinic is great. I have been here 4 times and had a good experience each time. I highly recommend this clinic.

AFC Urgent Care, Sevierville

AFC Urgent Care

Open until 8:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Nov 28Closed

713 Winfield Dunn Pkwy, Sevierville, TN 37876713 Winfield Dunn Pkwy

4.79(9.9k reviews)

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97% of patients recommend this clinic.

Have had a sore that has been causing the inside of my ear to be sore for a week and not getting any better, decided to go to AFC for help. I got in quickly and the staff and the Dr were very helpful and nice to me . I would certainly recommend AFC to anyone who needs immediate medical attention , I would certainly recommend the provider I seen, she was very caring and answered all my questions. Thank You AFC 🙂❤️🙏