American Family Care (AFC Urgent Care) Locations in Massachusetts

Very professional and kind

When you first walk you are welcomed by a very caring staff from the receptionist to the provider. Even over the phone they are especially kind and understanding. Thank you physicianone!

I am always appreciative of the connivence this office offers.   Today I had a gentleman doctor and I thought although very upbeat and friendly, I was uncomfortable with the religious questions.  I personally believe there is a time and place, at this appointment was not it.  One, I didn’t feel well and the appointment should have stayed about that.  Two, he is  unaware of my circumstances and that was not the place.  I heard how he had converted, he asked me if I did, and it was very uncomfortable because again he had no idea of my circumstances A suggestion to possibly keep the appointment chatter on a lighter note. People coming in don’t feel well to begin with, any kind of heavy conversation may lead to some awkwardness (and it absolutely did).   Faith, and religion should be off the table for light conversation   Thank you.

My son was sick and I called for an appointment but was told it was walk-in only. I took him to the clinic expecting at least an hour or two. Fortunately as soon as the cumbersome paperwork was finished he was seen in a short time. Online check in seems very long. All Staff were very kind and professional.

I highly recommend AFC Saugus. I came in on a Saturday morning and was one of the first patients in the clinic. They attended to me quickly and I was in and out in 30 minutes. The physician was easy to work with and attentively listened to my concerns and addressed the symptoms I was experiencing. AFC Saugus will be my top choice should I need medical assistance in the future.

Knew I had to be seen for a sinus infection.  I booked an appt for first thing in the morning on Saturday. Online checkin for insurance and ID was a breeze. Arrived Saturday, greeted by Mahalia, who was pleasant, welcoming, and professional.  I was taken in the room by Desiree, she was knowledgeable and cheery. The whole appt was less than 45 mins ! Great establishment ! Caring people! Very efficient!

Arrived at 10:40, just before the clinic got very busy. Next time I will begin the paperwork online, in advance, and arrive earlier. I got excellent care for lingering respiratory concerns, after having the flu. Even tho I had got this year's flu vax in September. I wish the people in the waiting area would wear masks. But hey, trumpo said it is all a hoax so here we go again.

Great experience. Staff was efficient, professional and friendly. Medical professional was thorough and provided clear explanations. Facility was spotlessly clean and modern.

I attempted to book an appt online but wasn’t able to do so.  Seemed the website wasn’t working properly.  I waited for less than 20 minutes to be seen at the office.  All staff was professional and friendly.

I had symptoms of a sinus infection. Walked in at about 645pm filled paperwork,saw doctor and was out about 720pm. went to pharmacy to pick up script. All the staff that I interacted with were courteous, friendly and professional. I rate the overall experience an A+.

Nice and capable staff for Covid 19 test. Very busy, so a bit of a wait for callbacks and when at site, and needed to call at site to get staff to come to car. Signed up for antibody test beforehand but not available when I got there. I am glad because the test is up to $200, depending on how much insurance covers. Call insurance first for sure.

Excellent care at AFC urgent care .  Staff was amazing, no wait times , called perscription in right away .

They did a great job. Quick wait times. Thorough follow up. I felt cared for.

I like this place, it's not the first time to get excellent services in this place all the time I come me i get excellent services and i always find different staff. It's a good place to record others.

front desk lady were amazing A1 they need a raise . and the doctor aswell very professional and fast

I'm so grateful to have this place in town. I got fast, professional and respectful care.

I was so sick this morning and out of control because I feel headache and could not stand for half day, so I check online and apply, the Nurse and Doctor are very professional and I feel better after they explained and our conversation, I very hope I have a primary care like him and will bring my family and friends going forward.

Easy to book an appt ahead of time. Office staff were kind and the entire facility was so clean.