American Family Care (AFC Urgent Care) Locations in Simpsonville, SC

Mary , NP cared for me today, and she was very professional, knowledgeable, friendly and caring!  Lamont was very professional, friendly & caring.  Wait was a little long, but it was worth it for great care.  I appreciate the front desk staff too! I recommend this facility to people I know!

All of the staff are friendly and professional. The doctor is amazing. She explains things well and has my best interests in mind.

This was my first ER visit at 49 years old. I was anxious about going, but could not be more pleased with my experience.   I was in and out within 4 hours, but it’s really my nurse Knox that made the experience a little less scary, a little more light hearted, and a lot more comfortable.  Thanks Knox!

Concern for worsening covid symptoms made me decide to get checked. Online appointments were full but walk ins open. I was very pleased with my assessment and treatment. I would recommend Jennifer to anyone.

I woke up yesterday feeling ill was hoping it was a cold turns out it was not. Was able to get in within 15 minutes of scheduling. The team was amazing and super friendly and had me taken care of quickly.

Very pleasant experience for a miserable moment. The doctor was great and very professional.

I felt that I was relapsing from a respiratory illness. My wife took me in to get checked. I waited very little time to be seen. The doctor diagnosed the problem quickly and sent in the prescriptions I needed. Everyone was professional and also very friendly.

The nurse practitioner who saw me had also seen me on a prior medical issue. And, just like that one, she got this one right. I was starting to feel better after just a few hours of taking the prescribed antibiotics and taking a long nap. Woke up this morning feeling a ton better.

I hit the wrong time. I waited over 3 hours in the wait room. Another 30 plus minutes in the room. Due to the other afc not being open, when they were required to be open, the customers were rerouted to this afc. I was a walk-in. This meant I had to wait longer than usual. I only had sinus congestion and needed a work note. The staff was great. The doctor was great. The parenting of one of the children in the wait room was below standard. Wait time was awful but everything was of satisfactory. Thank you

My daughter had an incident which caused this unwanted visit. As I explained to the check-in client svc, I felt a bit judged. Even my older daughter mentioned feeling judgment. We waited for awhile and I asked for my ID and ins card back. I was told that she wasn't finished with them however she had them laying to the side. We waited longer and another couple walked in. After that couple was finished checking in, I walked up to the window and noticed the receptionist was holding his id and ins card. My cards were still laying to the side. I asked her about it and she said their walk in was an emergency however they sat in the waiting room with no one coming out for them as if it was an emergency. She finally entered my information after I switched seats and watched her. We were called back and I questioned the reason for being placed in a very small room . One person walked in after we did only to have suture removal and was called back before us. Ellen and Alisha were very pleasant however checkin staff not a pleasant experience. I felt she purposely delayed putting my information in .

Both my husband and I were sick. We came together. Thankful for the nice lady at check-in. I don't like doing things online, and it wasn't taking my insurance information. Would have preferred being offered the paper option first. Not everybody deals well with computers and tech, and having frustrating experiences with that stuff when you're sick is about enough to make me leave and just go to the ER. Anyway, we didn't wait long, and the young lady took us both back at the same time, which was very kind. Dr. Natalya Hines was very thorough and checked us both for the basics (flu, COVID, and strep). The medicine prescribed is helping; it's just taking us a while to recover. I brought us back to this location, because these folks saved my husband's life a couple years ago, when he didn't realize how serious his infection was then, and we had to take him to the ER.

I have been back and fourth with a fever and aches so I finally came and got checked out all around good experience

One of the best by far the whole staff are exceptional

Easy to make online appointment I was however disappointed with wait time in waiting room and in operatory after we were taken back I was there a total of 2 hours with a sick 5 year old. Staff was very friendly and helpful. Not sure I would visit there again unless wait time was significantly less. They may need more staff due to volume of patients on a Saturday morning.

Scheduling was fine. Filling out the ppr work online via solvs link was ridiculous. If you went to look up info in your phone ie a phone # all entered data was lost and had to start over. After 3 attempts and data disappearing its a flawed system.  The wait time in the waiting room, in the exam room, and for post visit pprwork is obscene. While the entire staff even the NP coffee clutched around one computer on facebook and other non related things on social media I was there 2 hrs and 45 min with a sick child.  There were 2 ppl in front of us and we had a simple ear infection.  The two in front of us had flu symptoms and URI symptoms. Nothing unusual or time consuming to treat. We were all chatting in the waiting room while we waited. There is absolutely no professionalism respect for others time or care for the horrible feeling patients comfort at all.   This particular group of staff needs to go back and learn the absolute basics of patient respect and professionalism.  People are there because they are sick and very uncomfortable they are not there for a social call or to waste their entire afternoon with a sick child.    The provider was fine and knowledgeable I would recommend her but not that practice as a whole in a million years!!   The entire experience was infuriating

Wait a little long but everything else was awesome!