American Family Care is one of the largest urgent care providers in the United States. With 379 locations across 281 cities in 29 states, American Family Care (AFC Urgent Care) strives to provide the best urgent care to its patients.

Type of provider: Urgent Care

Number of locations: 8 within Oak Ridge, TN

Website: afcurgentcare.com

Jan 04, 2022 · Knoxville, TN

This was my first experience with AFC Urgent Care. I was extremely pleased with the staff. From the beginning to the end of the testing procedure. I would certainly recommend AFC Urgent Care.

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Jan 04, 2022 · , TN

I had a 1:00 appt for COVID-19 testing. When I checked in, they told me they were running 3 hours behind. They said they would text me when to returned. They texted me at 4:00 to say they were still running behind. I was finally texted at 5:00 to come to the lobby. Throughout, Kimberly was polite and professional. You have a gem there. I saw Lisa who was equally professional and competent. You really need to give those people more staffing.

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Jan 02, 2022 · , TN

Other than testing positive everything was excellent

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Dec 30, 2021 · , TN

I have been to this AFC location multiple times (for COVID and non-Covid issues) and have been pleased with my treatment every time! My latest visit was for a Covid test and I knew there would be a long wait. I was informed of my wait time when I arrived, was sent an wait-time update text during my wait and actually got in quicker than anticipated! I truly appreciate this clinic and their staff ( ESPECIALLY DAVID AND JANET)! Janet and David never rushed me while I discussed my symptoms/lack of symptoms, expressed my concerns and answered ALL of my questions during my visit! I can not imagine the stress that health care workers are going through right now (and all throughout the ongoing COVID pandemic), but greatly appreciate the professionalism, caring and friendliness shown by all the members of the Chapman Hwy AFC clinic staff! THANK YOU AGAIN!!!🥰

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Dec 20, 2021 · , TN

Online This time the nurse that tested for COVID flu and strep was efficient with testing so it was less bothersome and less painful. She was a pro. The office should buy her shoes for her as a gift.

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Dec 16, 2021 · , TN

1st time patient here. Been sick, struggled to find a location that could get a vivid rapid test within less than 6 hrs. They had an opening that was almost perfect for my travel time. Booked it. Girlfriend wanted tested too, they saw her as well. Staff was very good, felt like we made friends when we left. NP/Doc was very professional and explained things exceptionally well, also provided scripts for possible (likely but unconfirmed) flu/sinus infection. Great experience altogether. Highly recommended.

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Dec 16, 2021 · , TN

This was the first visit to this clinic. The facility was clean. My son was tested for flu and strep which was surprisingly negative since he could not swallow due to his throat being so incredibly sore. The doctor did not prescribe antibiotics in which I feel that an extremely sore throat with excessive green phlegm was really needed. She only prescribed mouth wash and something for occasional cough. He still 2 days later has an extreme sore throat so not really sure what move to make next.

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Nov 30, 2021 · Knoxville, TN

It was an overall good experience. Although I had a lengthy wait time before being seen, I understand it was because of risks and to protect others. The check-in process online was alright and Dr. Congress was very nice and I appreciated that she would sit down and just genuinely listen and would offer her advice. The person who conducted the tests was also very nice. I also appreciated how quick the service after being seen was. I would definitely recommend this place in the future.

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Nov 20, 2021 · , TN

Amazing staff!!! My husband and I’ve AFC Urgent Care. I broke a rib and had to go there. My husband broke his foot and went. We are always treated with respect and the associates truly care about us.

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Nov 19, 2021 · , TN

Had to take my mother in after a fall. The whole staff was incredibly friendly and compassionate. Highly recommend this clinic for urgent care.

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Nov 08, 2021 · , TN

Everything was pleasant and professional. Was covered by my insurance. Wait time was very short. Check in was really good. All I had to do was walk in without an appointment.

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Nov 05, 2021 · Knoxville, TN

Jennifer was really helpful with my visit today explaining everything and the different test.

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Nov 02, 2021 · , TN

This was my second time at AFC Urgent Care and I was seen by Wes. He was very thorough and knowledgeable. In fact, all the staff I had interactions with were very skilled and polite. Wes really took the time to check out my foot and diagnose me. He went above and beyond and I couldn’t be more thankful. My foot is back on track now thanks to his diagnosis and recommendations for treatment. Thanks so much!

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Nov 01, 2021 · Knoxville, TN

Staff very friendly. Only part I was not satisfied with was the wait time for a Covid test that I made an appointment for.

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Oct 26, 2021 · , TN

Was a very pleasant experience. Everyone I had contact with was extremely professional and caring . I would recommend AFC Urgent care in fountain city to anyone who needs care . Thanks again to the staff for doing a great job.

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Oct 23, 2021 · , TN

I came in to get a covid test due to having symptoms. They had me sit in my car until they texted me to go in a room. Everyone was kind and explained what they were doing. They asked questions about my symptoms, when they started, medical conditions, and meds taken. They explained my results and what my options were. I would definitely recommend them for medical needs.

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Oct 19, 2021 · , TN

The MA or nurse (not sure) who did my covid test was incredible and super friendly. Working in healthcare I see a lot of people get stuck in the rut of patient after patient, but she was so upbeat and happy and made me have such a comfortable experience. The male NP who came in was equally as amazing. Not having the covid vaccine has made me feel a bit judged in other medical settings (I’ve had covid and have a high antibody count) but I felt no judgement from this NP. He explained things in the best manner and made me feel completely at ease. A true healthcare professional! So happy with this visit!

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Oct 17, 2021 · Knoxville, TN

A 2:30 appointment is not the same as "that just reserved your test- it will be 2 - 3 hours before we see you." RUDE at best, but to make a person not feeling well sit in a car for 2 hours is unconscionable.

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Oct 01, 2021 · , TN

I visited for COVID testing and was quick and easy all process had done. One thing I was not comfortable was I had to hand over my driver license, insurance card, and credit card and asked to leave the office until they text me back to the back door. I had to wait for over 10 minutes at the parking lot without my ID and cards. I scanned my insurance card prior to this visit to save checking in time. I wanted card process should be done in front of the customer.

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Sep 22, 2021 · , TN

I walked in without an appointment for a Covid test ( I had read that this was possible) and was seen immediately. Everyone was pleasant and helpful and the facility was clean and pleasant. Thankfully, I tested negative but did have sinus and cough issues so the NP checked me and wrote a prescription, this was unexpected and very appreciated! I definitely will visit when needed in the future!! Check in very simple. Bedside manner very pleasant.

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AFC Urgent Care, Oak Ridge

AFC Urgent Care

Open until 5:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Dec 24 8:00 am - 5:00 pm
Dec 25Closed
Dec 31 8:00 am - 5:00 pm

241 S Illinois Ave, Oak Ridge, TN 37830241 S Illinois Ave

5.0(13 reviews)

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Did walk in due to a car wreck. All friendly. No waiting.. excellent care and staff concern .

AFC Urgent Care, Farragut

AFC Urgent Care

Open until 5:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Dec 24 8:00 am - 5:00 pm
Dec 25Closed
Dec 31 8:00 am - 5:00 pm

700 N Campbell Station Rd, Farragut, TN 37934700 N Campbell Station Rd

4.82(6.6k reviews)

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96% of patients recommend this clinic.

Very efficient service. Extremely helpful with everything that was needed. All the staff were polite and professional.

American Family Care, Cedar Bluff

American Family Care

Open until 4:00 pm

Mon 8:00 am - 7:00 pm
Tue 8:00 am - 7:00 pm
Wed 8:00 am - 7:00 pm
Thu 8:00 am - 7:00 pm
Fri 8:00 am - 7:00 pm
Sat 8:00 am - 4:00 pm
Sun 8:00 am - 4:00 pm
Dec 24 8:00 am - 4:00 pm
Dec 25Closed
Dec 31 8:00 am - 4:00 pm

9203 Kingston Pike, Knoxville, TN 379229203 Kingston Pike

4.65(153 reviews)

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Woke up this morning with a horrible sinus pressure headache, coughing and no voice. Arrived at afc and was seen pretty quickly and on my way with time to finish my errands. The entire staff was very friendly and efficient.

AFC Urgent Care, Powell

AFC Urgent Care

Open until 5:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Dec 24 8:00 am - 4:00 pm
Dec 25Closed
Dec 31 8:00 am - 4:00 pm

233 E Emory Rd, Powell, TN 37849233 E Emory Rd

4.91(58 reviews)

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Scheduling was quick and easy, staff was kind and caring. Highly recommend!

AFC Urgent Care, Knoxville

AFC Urgent Care

Open until 5:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Dec 24 8:00 am - 5:00 pm
Dec 25Closed
Dec 31 8:00 am - 5:00 pm

6108 Kingston Pike, Knoxville, TN 379196108 Kingston Pike

4.75(8.7k reviews)

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97% of patients recommend this clinic.

Brought my daughter in to be seen she was showing symptoms of possibly having COVID they ran some test on her and thankfully they came back negative the overall visit was nice she just needs to continue with her regiments at home and let it take it's course but all in all will recommend AFC

AFC Urgent Care, Fountain City

AFC Urgent Care

Open until 5:00 pm

Mon 8:00 am - 8:00 pm
Tue 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thu 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:00 pm
Sun 8:00 am - 5:00 pm
Dec 24 8:00 am - 5:00 pm
Dec 25Closed
Dec 31 8:00 am - 5:00 pm

5150 N Broadway St, Knoxville, TN 379185150 N Broadway St

4.77(11k reviews)

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97% of patients recommend this clinic.

Came in because my son wasn’t feeling well had a harsh cough and runny nose they tested him for COVID and the flu and also asked them if they could do rsv ( he’s 3 ) waited only 15 mins to get results ans turns out he has Rsv staff are great wait time doesn’t take long with an appointment scheduled thank you to all the staff

American Family Care, Hunter's Crossing

American Family Care

Open until 4:00 pm

Mon 8:00 am - 7:00 pm
Tue 8:00 am - 7:00 pm
Wed 8:00 am - 7:00 pm
Thu 8:00 am - 7:00 pm
Fri 8:00 am - 7:00 pm
Sat 8:00 am - 4:00 pm
Sun 8:00 am - 4:00 pm
Dec 24 8:00 am - 4:00 pm
Dec 25Closed
Dec 31 8:00 am - 4:00 pm

1015 Hunters Crossing, Alcoa, TN 377011015 Hunters Crossing

4.52(192 reviews)

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Thank goodness for AFC. You wake up feeling crummy, can never get in to see your doctor, so AFC here I come! I used the new ‘Hold your Spot’ feature which was great! The staff are all wonderful from the front desk to the back staff. Thank you ALL for taking care of me! I definitely highly recommend you!