American Family Care (AFC Urgent Care) Locations in Hixson, TN

I cannot complain about the office staff, provider, or facility appearance. We usually have a positive experience here. Today was the same. However, I noticed a tray of condoms on the counter in exam room 1 like a tray of party favors. I have young kids.  Thankfully, they did not ask what they were or even notice them, but I don’t think this is a good practice. They should be put away. I have never seen this at a doctor’s office or urgent care office.

Earache really bad. PA Rachel Boswell fixed me up with drops in right ear and script for meds; Ari Nunez washed out left ear.  Going back for right ear cleaning. Big fan of clinic and employees. Received followup check.

When I checked in I was told the wait was 45 minutes to an hour but it was more than 2 hours before I was seen.  However, it is cold and flu season so I understand somewhat.  Everyone was super friendly and I received good care.

I appreciate the staff at AFC in getting me in quickly and taking care of my condition. Thank you!

Follow-up appt for steroid shot. I feel 95% better !! All staff was helpful & informative. This will be my go-to place for urgent care.

The staff and the visit was excellent! Love love love this place with current staffing

This place is amazing. I have no insurance so the appointment was 120$ please keep in mind the payment is due upfront! Wait time - less than 10 minutes (whole thing only took about 30/40) Scheduling - I was a walk in Check in - beyond easy! If you use your phone to preregister I imagine it would be even quicker but mine only took me 5 minutes and the receptionist offered help! Staff - phenomenal. They are amazingly friendly! I'm a yapper and don't go to the doctor often. They listened to me tell them exactly what my issue has been and for how long. They offered comfort and assistance as needed and took me seriously without judgement! This is the first place I've been to where I felt seen as a patient and not a $$$ Care - again amazing! I had an issue with my ear (ear infection maybe ruptured ear drum) they took every step necessary to assist with my issue and had me in an out in a jiffy! Tldr - payment required up from. 100% WOULD recommend. Will be coming again if I need to be seen!